Trust Pilot 

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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Do you know what you are doing, you send me emails about taking a review down, i sent you the evidence twice and you still send me emails asking for it. clearly another big company with small staff o... See more

Rated 2 out of 5 stars

I left an honest review for a company called Alignerco and trust pilot took my review down saying they needed proof of what I was saying. Well, I dealt with this company for 3 yrs, my teeth are not at... See more

Rated 5 out of 5 stars

They have helped me to write a good review for Advance America! Whoever thought of this website is a genius! Keep doing what you are doing!

Rated 1 out of 5 stars

Extremely disappointed with Trust Pilot’s Content Integrity Team. I wrote to them on 28th June and still have no answer from them apart from an interim email apologising for the delay in replying. I w... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you trust pilot love your site to…

Thank you trust pilot love your site to do reviews I was doing on another site writing reviews too it starts with a (y) do not care for their business practices in my opinion but I really like trust pilot much better. 😀 i have a great experience on trust pilot.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

The fact that it is a free service…

The fact that it is a free service helps me out tremendously as i, being retired, have a limited income. The freeze gives me a level of protection that I would be paying big bucks for elsewhere. Everything I have done from getting a credit card to getting advice on how to manage my credit has been spot on by Experian. Experian, Y'ALL ROOCK! 👍👍

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

Trust the Trust Pilot who is on auto?

i have been reviewing a particular company and that company has been e mailing me about my review and we are sorting the problem. Trust Pilot keep sending me automated "no-reply" e mails saying the company I reviewed do not know who I am (clearly wrong as we are communicating) and that it needs more details - Trust Pilot say I must supply these or my review will be cancelled! Trust Pilot are obviously on auto pilot with no human running the show. Do they ever read what they are sent or is the show run by a computer that cannot/does think?

May 9, 2023
Unprompted review
Rated 1 out of 5 stars

Trust Pilot - you can't trust them

I made 1* review complaint about the company Complete Savings which had been helping itself to money from my credit card, lots of other people have made the same complaint, now I'm getting hassle from TP saying they need documentation , receipts, emails , etc made , this happened over a year ago and i do not have any of this info , I provided a copy of my credit statement showing the transaction CS had made , I had already complained to them , and they have given me 1 months refund .

May 7, 2023
Unprompted review
Rated 1 out of 5 stars

HOW STRANGE IT IS NOW THAT YOU CANNOT…

HOW STRANGE IT IS NOW THAT YOU CANNOT LEAVE A POST ON THE NONSENSE THAT HAS HAPPENED TODAY, IS IT THAT TRUST PIULOT HAVE HAD ITS WINGS CLIPPED, SO MUCH FOR BEING OPEN / FAIR / & HONEST, (OF COURSE, THIS WON'T GET POSTED )

May 6, 2023
Unprompted review
Rated 1 out of 5 stars

Trustpilot caves into businesses that bully innocents like me

I had a legitimate complaint with justanswer.com
I was told that Justanswer did not like my review.

I was told if I don't spend another 2 hours getting documentation around my complaint the review will be taken down.

I already spent 3 hours arguing with justanswer.com with them making me feel dishonest now I go thru the same thing with trustpilot.

After proving to justanswer.com that they were in the wrong with bait and switch tactics I will not spend anymore time justifying this review or justanswers review.

Trustpilot.com has not reviewed the transcript of my call with justanswer.com

I feel trustpilot was bullied into taking down my review

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

I think Trust Pilot is a wonderful…

I think Trustpilot is a wonderful tool. In the past it has allowed me to get a response and resolution to various issues highlighted and also gave me an insight into many companies before using them. Thank goodness for Trustpilot. Companies take notice !!

April 29, 2023
Unprompted review
Rated 1 out of 5 stars

I no longer trust Trust Pilot

I no longer trust Trust Pilot. And impossible to contact them.
I am being asked to supply my details to the company I reviewed accurately. I am afraid of repercussions if I do this. TP says it will take down my review if I don’t give the other company my details. Fine! I’m not prepared to risk harm to me or my property for the sake of writing an honest review.
This system calls into question the integrity of the whole platform…clearly biased in favour of only publishing positive reviews.
I have been very persistent in trying to contact TP to discuss this issue, but the site doesn’t work well enough for me to contact via the channels they offer!

April 28, 2023
Unprompted review
Rated 1 out of 5 stars

i wrote an honest and proven review…

i wrote an honest and proven review about a company that had been dissolved 31st jan 2023 and was trading illegally using the same vat number and company number, at the request of the company trust pilot took down the review claiming it was damaging for the company !!! isnt that what review sites are about ? if a company is good and legal and if not then people should know about it. TRUST PILOT YOU ARE A DISGRACE AND OBVIOUSLY AGREE TO DO WHAT THE COMPANY PAYING YOU TELLD YOU TO DO

April 18, 2023
Unprompted review
Rated 2 out of 5 stars

Trust pilot remove reviews if the…

Trust pilot remove reviews if the company in question has the slightest issue with the review.

My friends and I have experienced this happening. 100% valid reviews are removed and the reasoning is not explained. There's no appeal process to get a review re-instated.

End result is that you cannot trust Trust Pilot scores as they are paid by companies to filter reviews.

April 14, 2023
Unprompted review
Rated 1 out of 5 stars

Very disapointed in the checking of…

Very disapointed in the checking of reviews . Trust pilot do not check integrity but will deny our reviews on silly reasons but if you want to copy 8 reviews and post in different silly names they will accept them

April 10, 2023
Unprompted review
Rated 1 out of 5 stars

There is no option for ZERO stars as…

There is no option for ZERO stars as Trust Pilot and employee Rhea in the “Integrity team” deserve.

Because I use a VPN the Trust Pilot AI software has continually considered my reviews fake. Twice now I had to supply documentation for purchases one being cash as a pop up venue so I had NO receipt.

Even supplying a photos of the items I purchased with the current date and sending through as proof I was a customer Rhea to the time (over 4 weeks although the initial message said 2-3 days) to send me two emails saying my legitimate (positive) review would not be put up.

Scrolling through other reviews I noticed a them. If you put down a company or out a few words down without thought and grammar then those reviews are all over Trust Pilot.

What a joke of an organisation with a name that is even more of a joke (smh)!

April 4, 2023
Unprompted review
Rated 1 out of 5 stars

Trust pilot are absolutely corrupt

Trust pilot are absolutely corrupt. You cannot trust the reviews you see on here. They took a genuine review of mine down because I didn’t buy product online so I didn’t have a
Order number, even though I proved that the company had acknowledged that I had been sold a faulty product by email. What you see about a company is doctored and inaccurate. They have also been found out for selling fake reviews. If they have the audacity to take this review down, I will certainly be starting a blog to inform the world of how untrustworthy they really are

March 28, 2023
Unprompted review

The Trustpilot Experience

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