TrustedCarBuyers.com Reviews 169

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

We had a very disappointing experience with Magna Motors. We purchased a car from them which unfortunately developed a fault shortly afterwards and had to be returned. While we understand that is... See more

Rated 1 out of 5 stars

*** AVOID*** TRUST THEM TO LIE! They will pick the lowest figure out of glasses gudie or out the thin air (i choose the latter) to get you there. Then if your car isn't in 'concours condition'... See more

Rated 1 out of 5 stars

Every other online car-buying service has quoted me approximately £15k for my car.......this outfit offered me £17k. The car is immaculate (genuinely) but, having read the other reviews here, I'm... See more

Rated 1 out of 5 stars

I got an online offer for my nearly £4000 and made the appointment. I got there and the price dropped the offer by half saying their computer sometimes generates incorrect offers and my car have soo l... See more

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1.1

Bad

TrustScore 1 out of 5

169 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Dodgie people wasted my time

Dodgie people wasted my time. They offered me i took day off from work and before 3 hours of appointment they cancelled the appointment reason they offered me extra money for the car. Fake cheap lads. Never recommend this to anyone just waste of time

May 13, 2019
Unprompted review
Rated 5 out of 5 stars

great customer service

After some uncertainty in the beginning regarding the valuation of my car I must say Oliver has been great and really helpful in managing everything. Really attentive and kind he gave me the right explanation on what my car would have been valued and where and booked immediately an appointment .
I would recommend him to everyone .

May 10, 2019
Unprompted review
Rated 1 out of 5 stars

If it's too good to be true.......

Every other online car-buying service has quoted me approximately £15k for my car.......this outfit offered me £17k.

The car is immaculate (genuinely) but, having read the other reviews here, I'm not going to proceed because I imagine that they're just going to knock £2k+ off of the price when I visit their premises.

Just put an honest offer up to start with?

May 5, 2019
Unprompted review
Rated 1 out of 5 stars

Not convinced!

Offered a fair quote for my Porsche then less than 24 hours later pulled the offer and cancelled my appointment (despite me having made revised working arrangements to accommodate) citing that the system feedback was to be investigated by a senior purchasing officer. So either the system is a red herring or faulty or its something more sinister....

April 27, 2019
Unprompted review
Rated 1 out of 5 stars

Not to be trusted car Buyers!

Not to be trusted car Buyers!
Whilst I accept and have experienced these companies knocking money off the original offer, this company,after being sent photos of my immaculate car and accurate mileage, still thought it was ok to knock £800 off my original offer! Why? They couldn't answer, just said it was an in accurate offer to start with, really? That offer was based on my car being in the condition it was and the mileage being what it was, all of which the photos proved.
So basically they put a rediculous offer on the table to start with just to draw you in, then insult you not only with wasting your time but with a silly offer instead.
Don't waste your time, they are a disgrace to the industry...

February 14, 2019
Unprompted review
Rated 1 out of 5 stars

High offer to drop on the day of appointment

Initially received a high offer booked an appointment but was skeptic about it due to reviews but thought I’d give the benefit of the doubt. Unfortunately the reviews which I read (which were identical to this) were in fact true!
Moral: If something seems to good to be true, it most certainly is!!!
Absolute waste of my time and I booked a day off work bloody con artists!
Trust me don’t be fooled by their offers choose someone else.

December 21, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service from Shaun

That was a pleasure speak to Shaun, he provided an excellent service. I sold my car very quick. I can recommend Trusted Car Buyers to friends and family

October 31, 2018
Unprompted review
TrustedCarBuyers.com logo

Reply from TrustedCarBuyers.com

Thank you James

Rated 5 out of 5 stars

Sold my car and very happy

I've sold my car to Trusted Car Buyers, Darren in Irlam branch was very helpful. It's Easy and helpful company to do business with.

October 30, 2018
Unprompted review
Rated 1 out of 5 stars

Gives a high initial offer

Gives a high initial offer, then after an hour of 'assessing' the car, claims that they weren't aware of the number of owners (tootle advert is correct!) and service history was incomplete (incorrect, as serviced yearly from manufacture!) and hence 'revised' their offer down by 25%. Total time waste of a company, blamed me for not giving information, when I showed them on my phone that everything was supplied, they said it must be a technical issue. 3hrs of my life I won't get back.

October 29, 2018
Unprompted review
TrustedCarBuyers.com logo

Reply from TrustedCarBuyers.com

Hi Luke. Firstly we would like to apologise for any disappointment you feel with our service. Following your review, we have looked into your valuation a little further. Being such a prestigious, high-end vehicle that was brought in, if there are defects to the bodywork and paintwork as in this case, it can cause further adjustments to any valuation. The adjustments can seem excessive at first, although they are in accordance with the costs that we incur to repair such defects. We would like to take this opportunity to thank you for bringing the vehicle in and we wish you the best of luck going forward.

Rated 5 out of 5 stars

Professional and honest

This company called me promptly when I needed a quote to sell my car, they offered me honest advice and recommended another company too. They were friendly and professional and I would recommend.

October 18, 2018
Unprompted review
Rated 5 out of 5 stars

Easy to deal with didn’t knock my car…

Easy to deal with didn’t knock my car down so think if you tell them the correct condition of the car u wont be that far out from the offer they offered so I would deal this with them again no problem had a pleasure of dealing with Sean he was great very honest and all worked out well

October 11, 2018
Unprompted review
Rated 1 out of 5 stars

Time wasters, ignore the offer they give you on their site, it will be incorrect.

Made an offer of £15,540 on my car, drove the car to them an hour away. Car is immaculate inside and out, fsh, everything they asked for and offered me £2k less. Asked to speak to head office to complain and ask why i was told £15.5k and they said "changing market prices". Went on there again today and entered details online and the offer is still the same, with an email confirmation of the offer. Absolute time wasters, they just put a high price on to get you to take the car to them and hope you are desperate.

October 11, 2018
Unprompted review
Rated 5 out of 5 stars

Good experience with these guys

Good experience with these guys at the irlam branch, took my car in with a couple of issues and offered me a fair price lower than the online quote which was to be expected as with any of these types of companies but the final price was still well above webuyanycar offered online, great experience and would be happy to sell to them again

October 4, 2018
Unprompted review

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