TrustedCarBuyers.com Reviews 169

Booked an appointment, got the confirmation. Drove to them through traffic. I was met by a man who was already seeing other customers in my timing slot. 30 minutes later he looks at my car as if he's just buying time. 20 minutes later he tell me he's waiting for a call for someone to confirm the booking for him cuz apparently "did it too fast". I call their helpline and was told I would get a call back in 2 minutes.

I am now sitting with webuyanycar and the sale is already almost done.

Don't bother with trusted car buyer

The Trustecarbuyers service was pretty satisfying. The whole process has been hassle free and very effective.

3 stars as the staff were friendly or I would've given it lower. The prices offered are too low. When you get to the place, price goes down a lot

Over a year ago they cold called me after seeing my car on gumtree I was selling it cheap and they tried to offer me a ridiculously stupid low price I said no then the text messages started annoying emails more texts about 10 a week I told them the car was sold and I didn't want anything to do with them still the texts came and the emails over a year on I'm still getting emails wanting to buy the car do not be tempted to contact them if you do they will make your life a misery you'll get hounded by them

Excellent 5* service...
The guy (Stewart) that delt with the sale of my car, was kind, very professional and obviously new all aspects of his job.
I got 100% professional service, a very fair price for my car, a smooth sale and a quick transaction into my bank once the sale had been completed.
I would definitely use this company again and I have already recommended the company to family & friends.
THANKS again Stewart.

Wow what a fantastic company smooth jonery from start to finish gave me great price for car. Highly recommmend will use again!!

Very professional. Payment prompt . Better price than other companies offered. Thank you trusted car buyers.com

great company gave me more money than my valuation when i went to my appointment with them found my car had more optional extras than i first thought great company will use again and recommend them to all my friends they also make a lovely brew
geraldine macdonald

Absolut joke. They cut 1000 from the quote for 1 (one) chip in the bumper which not even the Toyota dealer didn`t fixed. and 1 alloy scuff probably when they change the tyres(just a bit of damage)
i said. ok...let`s see what is the price now...1000 drop. Talked to the guy on the phone, and just because we were talking he made me an even worst offer with 200 less than final price we agree... :)))
maybe he didn`t like me...i totally understand. This is called professionalism :)
This was my first time when tryed an online buyer. NEVER AGAIN.
there might be good ones but trustedcarbuyer sucks big time.

Absolut joke!

Had a valuation from the website of £6600, so made an appointment to sell. Received a call day before appointment saying the valuation i had received was not accurate and the car was only worth £5800. He then proceeded to talk me into still selling, with a very silver tongue, and that webuyanycar and others would offer less. Needless to say, I sold my car to webuyanycar for £600 more.

worst people to deal with ...

They try hit you psychologically first to achieve the bargain they want .. I went to their Enfield North branch .

The Guy is bully and any car to him is piece of crap which he want's it for nearly free price ..

The other vendors at least treated me with respect and fair price ...Happily sold my car now .

*** AVOID*** TRUST THEM TO LIE!
They will pick the lowest figure out of glasses gudie or out the thin air (i choose the latter) to get you there. Then if your car isn't in 'concours condition' and I mean SHOW WINNING standards, they keep you hanging 30mins to check over 5 page report -30% of the orginal valuation!
If you enjoy being messed about, lied to and the feeling of utter dissatisfaction running though your body as they nikpic EVERY tiny nic, mark and other general wear and tear THEN GET YOURSELF BOOKED IN!!

If you do value your 'will to live', your time and dignity to EVANS HALSAW'S I'm sure they're reputation has some validity!

I got an online offer for my nearly £4000 and made the appointment. I got there and the price dropped the offer by half saying their computer sometimes generates incorrect offers and my car have soo low mileage and should be 5 years old. The interested bit is these people have their knowledge from the internet (not any forum - this is BMW forum) and their excused are soo funny and childish. This is just dishonest and highly unprofessional. Judging by other reviews everyone should steer well clear of these dishonest amateurs.

I got a good price for my car with a hassle free sale more than what i was expecting. The gentleman that dealt with my sale was very nice and understanding as the car belonged to my wife who passed away a couple of weeks ago and i didn't want the hassle of selling my car private and people kicking tyres etc. I'm not ready for that kind of hassle as the other company's i went to stressed me out with there knock down tactics picking faults with my wife's car and it felt like i had to defend my wife's honor. (HIGHLY RECOMMENDED)

Fantastic company. I received a great price online so I was happy. When I got there I was sat down in the office with a nice cup of tea which I needed as it was freezing cold. They were fair with me as the price reduced slightly due to my tyres were badly worn on the inside and the price was reduced by £100 the price of 2 new tyres which was still miles ahead of what any other company offered. Very warming company that also gave me advice on my new car which saved me buying a heap of junk. Will use again DEFINITELY.

The quote I received seemed a little low, but I was happy to proceed. Arrived on time at the specified meeting point, only to find that the person I was meeting was not there, but at another garage 20 miles away. The meeting place agreed was a lovely garage, but the man working there was very fed up of Rich using his garage for a trading hub, as he was often late or didn't turn up, and often had to ring him for the customers. I did not want to drive that additional distance to be given an insulting offer for my car, so asked them to guarantee the quote. I appreciate the car was not seen, but instead of saying potentially yes, the offer was lowered by £600-£800!!!! Now I paid for a CAP and Parkers quote, and they were already offering £2000 below the trade in value! They tried to tell me that Exchange and Mart were selling them for that price, which is just LIES! To add insult to injury, they are still emailing and texting me to "SECURE MY QUOTE" by booking an appointment! My advice - totally avoid unless you are desperate for cash!!!

Gave me an average price for my car.
However they took 5 weeks to inform DVLA costing me a month RFL and putting me at risk of prosecution for any incident involving my old car in that period.
Be careful.

Adendum.
It appears that I have been a bit naive in not reading the terms of my V5C document which states that it was my responsibilty to notify DVLA. I should not have left the document in its entirety with the TrustedCarBuyers representative in Cardiff despite his "leave that with me and I will sort it out" offer.
If TCB suggest this DO NOT LEAVE THE V5C WITH THEM!
Take the relevant part of the form home with you and inform DVLA youself.
Apparently TCB agents have now been advised not to offer to do this anymore, so if they do, say no and arrange it youself to avoid financial loss and avoid any legal risks after you have handed over the keys.

i was told online they would give me scrap value of 100 pounds for my car which was used every day until I bought a new car three weeks ago this car is a good runner and has got an MOT, when I went to the appointment this man inspected the car like he was buying it for himself even took the car for a test drive then he told me that they would take it off my hands and only offer me a free disposal and nothing for the car. I have never known a company like this one definitely one company to avoid at all cost .NOT TO BE TRUSTED !

I got an online offer for my car of just over £9000 and made the appointment. Before I even got there Ryan rang and dropped the offer by £1100 saying their computer sometimes generates incorrect offers. This is just dishonest and these people should be reported to trading standards. Judging by other reviews everyone should steer well clear of these shysters.

Online offer was £5540 for my Vauxhall. Someone called me and talked me through the process and told me where to go. At the appointment John met me, looked at my documents and checked my car.

I hadn't seen the alloy wheel scuffs or noticed my MOT was due soon. John inputted this into the system and the price was reduced £100 which I thought was fair. The process was simple even if the office was a little hard to find (I had to call John to direct me).

would 100% use them again money on my bank before I got home.