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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, friendliness, and efficiency, making interactions pleasant and productive. Many people highlight the excellent service provided, noting its reliability, kindness, and attentiveness to individual needs. Reviewers are particularly impressed with the compassionate and professional approach of the carers, who often go above and beyond expectations. However, some customers also noted issues with carer reliability, with instances of last-minute cancellations or carers not adhering to agreed-upon schedules. A few people mentioned that some carers lacked the specific training advertised on their profiles, particularly for personal care, or that some carers did not engage well with the care recipient.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the staff as kind, helpful, and... See more

Service

Reviewers highlight positive aspects of service. Customers report that the service found excellent PAs at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team have been very effective and efficient, the process simple. I talked about our needs, received multiple resumes, decided who to video interview and then meet in person. Care for your loved on... See more

Company replied

Rated 5 out of 5 stars

Trustontap are a really great company to work for . You are offered lots of varying positions on a weekly basis with a simple yes or no reply as to whether you are interested /available or not .... See more

Company replied

Rated 5 out of 5 stars

Gives the impression of being an efficient, well administered Organisation in my experience to date. My only constructive criticism is the latest change of appearance of the Invoice. Previously, the... See more

Company replied

Rated 5 out of 5 stars

Visits from my TrustonTap carer, NB, have been truly supportive in every way. NB is charming and intuitive about my needs and has helped with bed making, laundry, small shops and keeping things ship-s... See more

Company replied


Company details

  1. Home Health Care Service
  2. Disability Services and Support Organisation
  3. Aged Care

Written by the company

TrustonTap is an introductory care agency, helping older people across Oxfordshire and Buckinghamshire to stay at home, independently, for as long as possible with trusted, affordable care and support on tap. We know that finding suitable care can often be very difficult and we want to make this easier for those receiving care, their families and/or healthcare professionals. We understand that good care is all about relationships and that short visits with different carers every day, do not work for carers or those they care for. Whether you or your loved one needs a carer to help with washing or dressing, pick up a prescription, help with administration or simply to have someone to chat to, TrustonTap can introduce you to trained, experienced and vetted carers living in your local area.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent!

Straight forward process, with great proactive support from the team to help us find the right Carer. Our Carer, Lydiah is doing a great job and we’re very happy.

December 2, 2024
TrustonTap logo

Reply from TrustonTap

Thank you for your kind feedback
William
Founder and MD

Rated 5 out of 5 stars

A caring attitude.

When we met Sarah we were happy as we both liked her warm and genuine personality. Sarah has a lovely way with my LO cheerfully chatting to him and getting to know each other. She is a very willing capable person.

October 14, 2024
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Reply from TrustonTap

Thank you for your feedback. It is much appreciated
William

Rated 5 out of 5 stars

Highly Recommended

Trust on Tap has been providing a carer, Nina, for my mother for over five weeks now.

Nina has provided excellent support to Mum and is kind, considerate, cheerful and attentive.

I have been impressed with the ease of contacting Trust on Tap’s team when necessary and extremely happy with their services beginning with my initial enquiry.

Trust on Tap also provided an excellent Carer for my Dad some years ago and I have certainly no hesitation in continuing to recommend them.

Elaine

September 27, 2024
Unprompted review
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Reply from TrustonTap

Elaine,
Thank you for your kind words. Much appreciated
William

Rated 5 out of 5 stars

A first class service

A first class service! Would recommend every time. This is the second time using Trust on Tap and we will continue to use this company for all our care needs for my 90 year old mother who lives on her own but requires occasional support.

October 19, 2024
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Reply from TrustonTap

Tessa,
Thank you for this feedback. Much appreciated
William

Rated 5 out of 5 stars

Excellent Care and Peace of Mind with TrustonTap

I live with my dad, who has Alzheimer’s and mobility issues, along with our two dogs. Recently, I went away for 3 days/3 nights for some respite and needed to book live-in care for my dad and the dogs. Due to a decline in my dad’s capacity, I no longer felt comfortable leaving him home alone with just three 30-minute care visits for meals, and his usual care company did not provide short-term live-in care.

Following a recommendation from a friend, I contacted TrustonTap only a couple of weeks before my trip. I was very nervous about leaving him and the dogs, but I had nothing to worry about. My dad had a lovely live-in carer named Jolanta Blaskiewicz. Dad and Jolanta appeared to have a lot of fun together, and both my dad and the dogs were well cared for. I would definitely book Jolanta again.

September 6, 2024
Unprompted review
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Reply from TrustonTap

Perdy,
Thank you for this. I am glad we were able to help and we look forward to supporting you and your father again in the future
William
Founder & MD

Rated 5 out of 5 stars

What a difference our TrustonTap carers…

What a difference our TrustonTap carers have made to mum's life - and my sister and mine! Previously she didn't know who was coming through the door but as soon as we moved to Trust on Tap we not only had excellent carers, but she started doing more fun things. My sister and I have daily, easy contact with a WhatsApp group with the carers where we enjoy seeing pictures and videos of mum cooking with them or being taken to museums, garden centres and even the zoo. Life's been more fun for everyone with TrustonTap and we're very grateful to our wonderful carers.

October 4, 2024
Unprompted review
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Reply from TrustonTap

Claire,
Thank you for your feedback. Much appreciated
William
Founder & MD

Rated 5 out of 5 stars

Exceptionally pleased.

Very professional Company. They listened to my needs and within hours I was sent the relevant information. I picked a Carer and the service was set up for the following week, with the option that if it didn't work out I hadn't committed to anything, but I also had the option to pick someone else. However, it worked out exceptionally well as the Company had obviously listened. Thank You!

August 27, 2024
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Reply from TrustonTap

I am glad we were able to help.
Thank you for your feedback
William
Founder & MD

Rated 5 out of 5 stars

Extremely good customer service

Extremely good customer service - would highly recommend to all my friends and family

September 4, 2024
Unprompted review
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Reply from TrustonTap

Many thanks
William
Managing Director

Rated 5 out of 5 stars

TrustonTap is very professional and helpful

TrustonTap has provided a highly professional service to help match the best carer for our needs. Courteous and helpful, they really helped make the process of find the right care cover so easy and effortless. I was really comfortable with the carer they matched us to.

September 2, 2024
Unprompted review
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Reply from TrustonTap

Many thanks for your support
William
MD and Founder

Rated 5 out of 5 stars

Good service

TrustonTap introduced an amazing carer to me to assist my elderly mother who has mobility issues and suffers with dementia. The company were efficient and communicative when setting up the introduction and we have been pleased with their service since.

September 5, 2024
Unprompted review
TrustonTap logo

Reply from TrustonTap

I am glad we have been able to help. Thank you for your feedback
William
Founder & MD

Rated 5 out of 5 stars

Brilliant live-in care

Truston Tap have been brilliant in finding me the right live-in carer after my surgery.

Rudo is so kind and empathetic and brightens up everyday for me.

Truston Tap are always friendly and responsive. Thankyou Truston Tap I would highly recommend them.

September 5, 2024
Unprompted review
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Reply from TrustonTap

Caroline,
Thank you for your kind words.
Much appreciated,
William
Founder & MD

Rated 4 out of 5 stars

I can work very independently as a self…

I can work very independently as a self employed carer. The company sends me possible work opportunities which I may be interested in.
The downside is that the client has to choose you, to work for them if they don’t then just keep trying.
I would recommend the company.

September 4, 2024
Unprompted review
TrustonTap logo

Reply from TrustonTap

Thank you

Rated 5 out of 5 stars

A great find

Very reliable sensitive carerI ..lovely with my husband who has advanced Parkinson’s

September 4, 2024
Unprompted review
TrustonTap logo

Reply from TrustonTap

Thank you for your feedback
William
Founder & MD

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