TruTrak Reviews 225

I had issues with my tracker. Made contact with them and had a very quick response from Jo. What an excellent lady, just what a company needs.
All sorted now, with quick responses.

Thank you Jo.

I fitted a TruTrak after hearing so many stories of car s being stolen locally . One of my neighbours actually had her car stolen after previously fitting a Trutrak despite not knowing the car had a factory fitted one . When she realised it had been stolen she tracked the car via Trutrak and recovered it herself in a local pub car park . The thieves had actually ripped out the factory fitted one but at least she got the car back.

Tracker not accurate. I went to work and got loads of witnesses where i was after clocking in but the tracker showed tht I was across the single carriage road from my work place instead n my partner accused me of having a affair. Relationship ruined cos he believed wot the tracker said. so thanks alot.

My car was stolen last night luckily for me I had bought one of these and paid £5 a month for subscription, I tracked the car live while on the phone to the police who found and secured my vehicle within about 3 hours of the theft I got it back a short time later no damage. This tracker took minutes to fit and set up and saved my pride and joy can't recommend highly enough.

The tracker is good, accurate and easy to set up. I have the battery type which means no electrical connection issues. I had a problem understanding the phone App but a call to customer service was quick and easy. They are so good at advising you and so accomodating. Hats off to Maddie who helped me. Being a UK company I would certainly recommend.

Excellent support received email within 24 hours called for support on the application to set up device customer technical support sorted my questions all setup and running.
Excellent quality tracker with live tracking very accurate much cheaper than some of the other companies

This device has proven to be invaluable, after being involved in a collision, my dash cam had failed to save the video due to a power loss and the only way I was able to prove how fast I was travelling was by the data collected by this tracking device, I was able to prove screenshots to the insurance company and the police that provided accurate information about my speed, gps position and the exact time it had happened.

Without this device I would have been unable to provide any evidence that the accident wasn’t my fault. I honestly believe everyone should have one of these devices in their car! They are quick and easy to install and they are always watching your back! Get one of these fitted in your car! You will be thankful you did if you are ever in the same situation!

Awesome product way to cheap I think but great for us. And u uk help line. I’ve got 2 of em now

Really happy with my TruTrak tracker and software. My Land Rover was stolen and so was able to see where it was and get it back. The Police were also happy to get the vehicle routing data for use in their investigation.

Great customer service from Joe. Any problems give them a bell.

Been using trutrak for just over a year now on my sons moped and have no issues with it at all except the fact it really drains the battery fast if your not using the bike ( but you can expect that from any tracker)

I was pleased to find a tracking device that seemingly worked the way I wanted so purchased.
Unfortunately what was delivered was some sort of generic tracker which looked rather cheap and didn't actually track the car it was in.
I had set it up at home and the app logged the location correctly.
However after taking a trip some 90 miles away the app still showed the device still at home.
Anyway sent the device back to get it checked and they supposedly upgraded it and returned it to me.
Unfortunately with the same results.
I wasn't prepared to mess about any longer so asked for a refund.
They were good at returning my purchase price and postage costs.
However they didn't seem to spend much time investigating why the product didn't perform as expected and just seemed happy to return my money and move on.
Anyway meta systems offered a similar working device called pulsar and for £100 more i got something that was far superior in overall design, documentation and performance. Classic case of you get what you paid for.

In this busy crazy world is just increble when you find a company that realy care and provide a fantastic service and repond to question so fast. Im impressed.
Keep up the good work guys!

By they way, if you are looking for a great tracking system...look no further!

This company offer a great product. Installation and set up is easy. The tracking app is excellent and offers all the facilities you could want - one of those apps that just works! On top of that, support is great - they reach out to you when you first install - not with an automated robot email, but an email from a real person - and want to make things as easy as possible for you. On top of that, I got a free tracker when I took out my subscription (which is great business on their part). Highly recommended.

Easy to communicate with support.

Thr team quickly identified the issue, and were great at getting it solved. Good communication.

Trutrak is an excellent product, works really well, great back up service too. I can not fault it.

I recieved my device and had a minor fault with the voltage readings. I contacted Trutrak via email and very quickly got a response from Jo. After a few emails and tests the unit was replaced with next day delivery and I am now back up and running.
Jo went above and beyond helping to rectify the situation, thanks again for all your help.

My original tracker stopped working so I contacted trutrak through the online chat and was dealt with by Shannon/caitlin/sarah who tried a few things while I was chatting with them after disconnecting power and doing full reboot tracker still didn't work so they transfered me to technical support.the support team emailed me and asked me to send tracker back for repair/replacement this I did and within two days of postage I had another email telling me a replacement was on its way. I received replacement and it's now fitted and back up running normal. I cannot thank the Trutrak team enough for their courtesy and their proffessionalism. They took excellent care of me and they did it with ease. I will be recomending them every chance I get. Once again THANK YOU Trutrak. George Bain.

We have been using TruTrak for around 5 years now. Brilliant service, tracks our fleet our cars brilliantly, but the best thing is the customer support. If you ask any question they are on it straight away. This is how to run a company !!! Thank you

I currently have 2 trutrak trackers and have for a long time now, they are fantastic! You see everything in real time via the app and top up on website. Alerts, map, reports, everything you need and is definitely peace of mind. Easy to set up and easy to use. I had a small issue with one last year which had to be sent back and repaired, they organised sending and returning as quick as possible , no issues since with that one. They go above and beyond to help. Im currently having a minor issue with my tracker, Becky has again gone above and beyond, emailing even rang to have this resolved over the past week. The best customer services I have ever experienced, so professional and friendly. Any issues , is never an issue for them, they keep going until fully resolved and are very knowledgable. I highly recommend. Excellent company and fantastic staff! Thank you Becky :)