TruTrak Reviews 225

I had an issue with my tracker that could not be fixed remotely despite the team trying to update the unit so they sent me a replacement very promptly and set it up on my account and everything worked brilliantly.
Great customer service, thank you

One of the best tracking service available in UK. We used manny trackers but TruTrak its one of the best. Good coverage and signal. Brilliant customer service. It helped us recover 2 stollen vans in a few hrs. I would recomend them any day !!!! Thank you TruTrak

excellent service from the customer service team, I'm not techie so asked for help and wow! they were amazing

For anyone who has a tracker on their vehicle I can highly recommend this company, the customer service I received from Maddie and her colleague was phenomenal and both advisors were exceptional. I needed important information for my insurance and they bent over backwards to ensure I received all the correct information and even when I had difficulty installing the app they were there to talk me through it.
I can't thank the two ladies enough, they are definitely a credit to this company and TruTruck are very lucky to have them, thank you so much for all your help ladies.

I bought my tracker from Tru track a couple of months ago but got a problem with it. I contacted the support team and within 12 hours I got a reply. On checking my device it seems like something was put in the boot over the top of the device and had switched it off. I then checked the app to see if it was tracking my car and everything was working. I like the way it alerts you when the vehicle leaves the geofence that I set up and then shows the route taken on each journey. This is a great piece of kit backed up by very good support staff eager to help. I would highly recommend. 👍

I rang as my tracker was not sending info. Spoke to Maddie who was a great help and problem was resolved in an hour. Lovely lady

Great service from TruTrak's Caitlin.

Helped with diagnosing a technical issue on a tracker on a Sunday! As soon as she realised it was a likely to be permanent problem, I posted the unit back for checking and analysis.

Two days later the replacement unit arrived back with me. All the previous software configurations had been sorted in anticipation of simply connecting to the main power source.

As a really small business, I felt I was dealt with as if I had a massive fleet and was a platinum customer!

Well done Caitlin (and back office team).

What fantastic customer service ,@ first I was thinking where’s my product & I was fuming , then I realised that it was my mistake & I had put the incorrect address talk about red faced , well 3 trackers later & a fantastic Lady called Jo , I’m now up & running …..would highly recommend Trutrack

Fantastic Service Fantastic Company!
I have been using TruTrak since mid 2023 and the service has been Fantastic, I run a fleet of 25 vehicles and have been dealing with Jo since the beginning, she has been wonderful helping get the trackers up and running in the beginning and has helped out ever since if I have had any questions about the system. I would recommend to anyone. I had a Major manufacture's inbuilt tracking before and I moved to TruTrak and that was the best thing i did. Don't know how we managed before. We use the FM100 its great for when we sell and buy vehicles we can just swap across. Big Thank You :)

Quality product,Reasonable Subscription,Fantastic Customer Services ,Great App and Computer Platform.

All was going great with the tracker until i got a phone call, "agent - do you know you subscription ended 2 days ago", my response yes not had chance to top up, "agent do you know how to top up", my response yes it can be done online, "agent on call was like ok" and i was in process asking can it be done over phone, to then be disconnected half way through my question no good bye or anything just straight dropped the call when i said yes i know how to do it online, not very good customer service comes chasing for subscription then drops the call with no manors

If I was giving a review on Customer Service it would be 5 star, however my TruTrak Gat23 has rarely worked properly since purchase.

I initially notified Trutrak that it was showing my bike parked on a parallel street some 500+ metres away from its actual location. Service was excellent, and after trying some remote work, I returned the GAT23 for checking. Trutrak replaced it with a wrong tracker (GAT24) but then rectified their mistake at no cost to me.

New tracker arrived and I decided to put the Trutrak in one of my cars and bought another tracker from another company to fit in the bike.

Despite not moving the car, the Trutrak is now showing that my car is parked in the garden of a house in a parallel street, again some distance away. The 'other company' tracker in the bike is still accurate to within 2 metres, and the 'other company' tracker in my second car (parked next to the Trutrak equipped Car) is accurate within 1 metre.

As a result I have ordered a third tracker from the 'other company' and will not be renewing my subscription for my Trutrak. It is a shame, as I would rather support a UK company with excellent service, over the German one I am now using.

I've just fitted a TruTrak Pro FMT200 4G to my motorhome, along with a 36-month subscription; it replaces a soon-to-be-obsolete stand-alone 3G/SMS tracker and self-supplied SIM card. The TruTrak was easy to fit to the leisure battery and works well, subject to mobile signal as with all such devices. The cost over the three years is very reasonable, being similar to my old stand-alone tracker, with the benefit that I no longer have to remember to top-up the old PAYG SIM card. The app and web site for managing it are clunky but serviceable, though the user-guide and online help videos lack any description of what physical events trigger each alert, leading to uncertainty. The set of alerts available appears to be variable, controlled by TruTrak based on some undisclosed logic that omitted a significant one for my case; again, there is no description given to explain the effect of any of the initial setup options which might have avoided this - I only really wanted the one which told me that it was moving when I didn't expect it to. However, their customer services were very responsive and helpful, and quickly added the missing ones that I needed. Overall I'm pleased with my purchase but they came close to losing a star for inadequate user documentation.

I have fitted the TruTrak module to my car, a very simple installation (2 wires direct to the main battery) which took less than 20 minutes. The initial setup was quick and confirmation on a laptop and mobile phone app that all is working well. The reports and alerts are easily set up and very accurate as one would expect. I have tested a number of email alerts and warnings, for example power loss last location, and received an email within a minute alerting me. The after sales service is second to none and any query is responded to very quickly. The staff are very friendly and helpful and I will be recommending this company and device to my family and friends. Excellent work well done all at TruTrak.

Very impressed so far with this product. Very easy set up via QR codes and the app. The product looks very sturdy with 4 decent sized magnets to hold it and although it's not in situ at present, it works fine giving details of location, timings etc. Also, got a courtesy call from the company the day after asking if everything was ok which I was very impressed with.

I would not recommend buying Trutrak products as they are considered "self monitored items" - so if Trutrak block your account, they expect you to know about it and contact them. They dont do anything proactive and their customer service is terrible. spoke to a manager today and found her to be plain rude.

Tracker not accurate. I went to work and got loads of witnesses where i was after clocking in but the tracker showed tht I was across the single carriage road from my work place instead n my partner accused me of having a affair. Relationship ruined cos he believed wot the tracker said. so thanks alot.

Customer Service is very good, very responsive and always willing to help. There’s multiple options of devices, wired, waterproof, battery. Also multiple subscription packages too. Process is relatively straightforward. Basically order, connect, 14 day free trial begins, top up your preferred time period and forget it. PayPal option does not work so that needs sorting. Just goes round and round in a circle. Some devices track at 30 seconds, but is set at a standard 1 minute track. Plenty of cable from device to connect to battery in order to hide it. My brother has a waterproof version and I have an internal version. I’ll be getting my son one for his when he gets his car shortly. Only 1 experience of update lag on one device so far in a known signal trouble spot, but catches up when better signal available. I recommend these guys if you are looking get a very reasonably priced tracker unit and long term subscription

In principle the FMT100 tracker works fine, but come on guys, the world is more than just the UK. How about having an option to get reports etc. in metric, so km/h instead of only mph?

Superb products and excellent customer service! I have four tracking devices and each works brilliantly. I had to contact customer service recently and they are brilliant to say the least. Very efficient, incredibly helpful, and very friendly. I can highly recommend the procts, service, and company 100%.