TruTrak Reviews 225

I now have 2 of these devices on a motorcycle and a car and both perform very well. I have a one or two issues over the years of owning them but customer service has been fantastic.
would like to say a massive thank you to Jo from support as she has personally handled my most recent issue with fantastic results.
easy to install and initiate.
have already convinced a few of my biker friends to get one and will continue to do so.

Tracker arrived on time, unfortunately there was a problem with setup but it was sorted quickly with help of customer service. I was told that tracker will be updated remotely and it was working fine until update was finished. After that (2 days tracker was working absolutely fine - not the best tracker but decent one) gps signal went gone and I was told that tracker is faulty and needs to be replaced. rather unfortunate as I need it for Christmas time and send the tracker back and get a new one would take 10 days. Obviously I would have to pay for postage even though company admit that item was faulty.

I used Trutruk for the last 3 years, it worked very well.
The only problem that sometimes comes out of the network is what happens with mobile phones.
Customer service is very prompt and answers the phone.
Very satisfied with the performance, I recommend

Absolutely rubbish don’t waste your time, the trackers only work sometimes and if they do they will be frozen at a location for hours. They’re answer for everything is latency or network issues and when you point out this is a constant issue that keeps happening they say to send the devices back to test. Not realising it costs money everytime I have to get someone to remove and refit a tracker. Rude and useless customer support. They open a support ticket and close it straight away as they can’t be bothered to deal with the issue at hand. Spoken to ‘support’ on the last occasion and I’ve given up will go to a more reliable company. Not to mention one of the trackers I ordered didn’t even have a SIM card inside! So I had to order another one and pay for fitting twice. STAY WELL AWAY

I have purchased a 2nd device from this team and their support service is excellent.
In most terms you get what you pay for but this device and brand is better than more expensive items and services.
I would rather an easy %100 so far.

TruTrak have been fantastic.
Have been using them for 3 years and needed to migrate over to a new vehicle, which has been zero fuss!!
Special thanks to Holly, Jo and Shannon who have been so professional and helpful.

I have a bottom of the range unit fitted my caravan and it works perfectly and has done for over a year. I have had one or two questions over that period of time and needed to contact Customer Services, this can be done by " submitting a ticket "on the app or website. These people are extremely quick to respond and usually by phone. An excellent company with outstanding Customer Service

I cannot praise this company enough. I purchased a budget tracking device for my car from Amazon. I was attracted to it as I could fit it myself and the ongoing costs after purchase of the unit are very reasonable.
To my amazement the morning after fitting to my car and registering my details I recieved a welcome phone call to make sure I did not have any issues and to reassure me that the company was there to help if needed.
I live in a poor reception area for phone signals and was impressed that the unit had registered an accurate position for the vehicle.
Being very interested in fully understanding how the device keeps their system up to date and allows you to perform various enquiries online I contacted their Customer Service staff and have been thoroughly looked after with their staff ensuring they have fully understood my needs and have been proactive in making sure the sytem works for me.
Buy with confidence, great price, great online tracking information, the very best staff.

I had just changed my caravan, the old one had a working "Tracker" in it, but the new one appeared to have nothing, or at worst one where the battery expired after 5 years at £a lot. So the research started. I tend to read the one and two star reviews before I buy but there was nothing untoward for TruTrack so I plumped for a wired in model for £notalot with a subscription level equal to the tracker. I had some difficulties at first, mainly due to me not really understanding how trackers worked. It got moved a couple of times due to a poor signal, and finished up wired in behind a panel. First trip out left it half way to my destination, then on the way back it regained a fix but stopped twenty miles from home. I changed the spade terminals for soldered terminals and a 2 inch move on my drive restored connection and location accuracy. Throughout, I have had excellent support from Caitlin Peck and Shannon Macken at TruTrack, who both answered my questions promptly and with clear explanations, I cannot praise them and the company enough, so I would recommend TruTrack units to anyone who needs them.

Before i buy anything i check out reviews to see what product feedback is like off owners and the feedback reviews where very positive.

I had some specific questions i sent into TruTrak before i decided on the purchase, they answered quickly and concisely to which i was very grateful. I purchased the Tracker down loaded the app all of which was easy ! the ONLY thing i would say is that the unit could report back a bit quicker its about every 40-60 seconds, but i guess that a my issue for being impatient! All good, don't hesitate to buy im thinking of buying another for my bike !

Had a TruTrak on our caravan that was stolen but thanks to the traker we got the caravan back without it we are very sure we would never have seen the caravan again. The app is so easy to use we were able to follow our caravan down the motorway and alert the police who managed to retrieve it for us. We were also able to provide the police with a detailed log with times and locations of where the caravan had been. The online and telephone support is also second to none, friendly staff answer your questions and are always happy to help.

I’ve been using Trutrak trackers for the past two years, and I couldn’t be happier with their service. I have two trackers, and they’ve been absolutely reliable throughout. The accompanying app is user-friendly, and the pricing is unbeatable—definitely the best deal I found online. What really sets Trutrak apart is their exceptional customer service. They respond quickly and are always eager to help with any issues. I highly recommend Trutrak without hesitation.

Have used TruTrak for many years and recommended to friends and family for their vehicles can't rate them enough the FMT100 is such a brilliant device so easily configurable and so easy to use can be setup for motion to which is brill, I recently upgraded to the FMT200 and had alot of Technical issues with this device which caused alot of anxiety and frustration for myself, I rang Trutrak up amd spoke to Caitlin who was brill she was so calming and put me in contact with her General Manager who called me back later on that day (First company I know who actually calls you back and wants to help you as a customer) and apologised and replaced the FMT200 with the FMT100 which was brill as I was alot more comfortable with that and when the FMT200 was fixed and efficient i could then upgrade again to that device, a few names I'd like to mention mainly Jo Burton she has helped me from day one whether it's on the phone or via email always able to fix any issues straight away and inform me of any changes she is a credit to your company I can tell you, Waiting only spoke with the once aswel as a few emails very knowledgeable and so calming again she is a credit to your company, and also Bob who I only spoke to once again He is a credit to Trutrak I'll continue spreading the word with regards to Trutrak so far ice had 3 friends place orders and recently fitted their trackers and have said how quick easy and simple the installation is and so reasonably priced too aswel as my parents who are using them for their vehicles keep up the good work the negative reviews if there is any clearly your just too good for them

Used them for about 3 years. 5 vehicles all fitted with FMT100, now converting them to the magnetic, none battery draining GAT23. Superb devices, superb service. Customer service is top notch. The GAT23 goes to sleep, but wakes up if slightly moved, therefore, longer without charging the 5000mah battery, hence, brilliant.

After chatting to Gary and Tasha a Tracker was supplied and later fitted on my driveway by Roger, such a knowledgeable and efficient man who discussed where to install the device.
I did experience an issue with the tracker freezing and the support given ensured the fault was cleared within 24hrs.
I spoke to Trisha who took the time to patiently talk me through how to set up and customize different parameters of the app via my laptop which was really helpful. It’s now been a week later since the install and it has frozen again!
Support is open Monday to Friday so I’ll update the review again once I have heard from support on Monday
Update:
The tracker is now working very well and the initial teething issues remedied. My review has been upgraded to 4 star.. it would have been 5 had it worked correctly from the initial install

Purchased the tracker from Ebay. It took 5/6 mins to attach the positive and negative wires to the battery and after downloading the app which was very easy the unit was up and running. The location of my car was spot on. Received a phone call the following day to check everything was working OK. Brilliant piece of kit with outstanding coustomer service. I would highly recommend this tracker and company. 5*

Had an issue with my Tracker, messaged TruTrack & Natasha responded and walked me through checking the basics. Once this was done Natasha then updated my software and rebooted the tracker.
Very happy to say all working now.

I have several of these devices for personal use, I cannot fault them, accurate real time tracking via the app. They are really easy to install and set up.
I have recently purchased one of the newer 4G models which I have fitted in my motorhome.
The real thing that stands out from the crowd is the customer service and follow up calls.
Caitlin phoned this afternoon and asked how I was getting on with the device, asked a few questions and make a couple of tweek so I could get the best performance.
Caitlin was very knowledgeable and friendly,
I would highly recommend this company, a pleasure to do business with.

Yet again, TruTrak with this time Shannon, Gary and Dan giving a great service. A+

Very good tracking devices at an excellent price. I had an FMT100 wired device which was very easy to fit and connect to a permanent live, and was impressed by the level of tracking detail it provides. I've now switched to a wireless GAT23 device which has a strong magnet and is even easier to hide away. Battery lasts a month between charges and the same level of tracking is provided. Costs for the SIM top-up are very reasonable.