TruTrak Reviews 225

Well what can I say, I had what I thought would be a major problem .. for me ... again contacted customer support to check it out and to see if my settings were correct .. all sorted with a very informed and helpful conversation with Jo, who has been amazing if I'm honest, and after she fixed my issue very professionally she then a week later has contacted me to see if I have had any further issues. This is not only thoughtful but to me shows that trutrak and their staff care about their customers and again Jo is amazing A+ from this customer
Thank you Jo

I can not Praise this Company Enough for all their Help, Advice and Consistency. I am very Happy with the Product and was shown and Explained Everything right from the Start. A Massive Thank You To Bob and Lorraine at the Ipswich Branch for a very Smooth and Trouble Free Purchase. Recommended

Ordered a Tru Trak Pro GV57MG 4G direct from Tru Trak a couple of weeks ago, it arrived a couple of days later, took 20 mins to install & another 10 mins to activate. Called Tru Trak with a couple of technical queries which Natasha answered promptly & knowledgeably.

I've since completed a number of journeys & ran some reports - accurate, no fuss & easy to navigate via the app. Notification arrives within seconds of the car being moved - even a few meters!

A very comprehensive & excellent value little tracker - highly recommended.

Excellent customer service from Jo, who patiently helped us sort out a problem we had created while installing.

On the back of my previous purchase of an FMT and being so impressed with the system AND superb customer service I contacted Caitlen to purchase an additional tracker. I wish all businesses were this good NO robots BUT real people who genuinely know what they are talking about. If you are considering purchasing a tracker do not hesitate to use this company

Stolen Recovered Thanks to TruTrak.
I have a Trutrak tracker on my Jaguar car, unfortunately my car was stolen and seemed to be total lost, until I contacted TruTrak and they were fantastic. Caitlin was amazing and her knowledge of their tracker system was what enabled the Police to locate and recover my car. Caitlin literally emailed a location map with an image of where the vehicle was "pinged" and the car was found hidden at that location. Amazing service, Amazing System, Amazing support, THANK YOU.

Like another customer.. I purchased two trackers, followed the directions.. spoke to customer services only to find that I couldn't initialise one.. had to be returned.. and the other only tracked us part way through Europe.. It has taken nearly a month for Trutrac to reply with a standard load of bull.. In the meantime, the system kept sending texts asking for us to spend money in topping up a plan for trackers that don't work.. This is not a system I would recommend as there are more consistent and secure systems out there to choose from.. cheaper and more expensive, but at least their customer service actually give a hoot.. Sorry Trutac.. You're rubbish..

I’ve been speaking to Lorraine via email and phone regrading my tracker to be reconnected to my motorcycle, Lorraine give me all the information on connecting it up to the bike, very easy to talk to and very helpful lady thank you for all your help and support, keep up the good work, you certainly to know your job, very very helpful lady thank you very much regards Lee 😊

A great company to deal with, in the 2 years i have had a tracker I have only had 2 issues, both of these were dealt with swiftly by the excellent support team, they are very knowledgeable and helpful, many thanks

Both my cars have Trutrak wired in trackers , they are superb quality inexpensive trackers to purchase and to run and very easy set up for great piece of mind for locating your vehicles and the routes they have taken and also monitoring the battery condition especially in cold weather . Customer service is excellent and especially Jo has been very helpful and friendly with both my purchases and set ups .
I highly recommend Trutak for a cost effective alternative to the expensive systems available to purchase and subscribe to , it is no longer necessary to spend so much money . M Evans .

Great price, initial purchase and very reasonable ongoing monthly costs, app worked instantly and customer service was brilliant (Gary C…)
I bought the £35 FMT100 gps tracker but after installation and set up I was informed that it was 2g mobile phone technology which is fine for about another 10yrs in the UK. I want to travel to Europe in a Moho and Gary C informed me that in 2025 France were turning off 2g. I returned the tracker and upgraded to the GV57MG 4g model, I have really poor mobile phone signal at home, but the company tech team monitored my signal etc made some technical back office adjustments and it works fine with Gary C also setting up a Geofence for me. App is great and customer service 2nd to non. Don’t hesitate to buy one of these trackers, you won’t be disappointed

Excellent new refreshed app.
I had some queries and I sent via email. The response time was instant. Very helpful and explained all I needed. Great service and support. I am very pleased with my tracker.
Regards
Jeremy

Having read the reviews of the customers of TruTrak I decided to buy one of their Trackers. What did I discover? Yes you guessed it, Everything I had read was absolutely true. The Trackers are brilliant, so easy to setup, Plus the bonus is, that if you are having a problem setting it up they are at the end of the phone. The staff are so friendly and knowledgable, Nothing is too much trouble for them, and within minutes the problem you might be having is sorted. Give them a call, You Will Not Be Disappointed.

Purchased as a low cost but feature rich tracker for fitting to our camper van. The tracker arrived by next day delivery via Amazon and was well packed.

It was very quick/ easy to install the main unit and to register with TruTrak.

It was also easy to configure the reporting to send push and email alerts to my Android device. As an example, setting up a Geofence area around where we live was simple and intuitive.

I contacted TruTrak through their website chat support to ask a couple of questions relating to some of the alert settings and received very clear and helpful advice from Caitlin.

Both the phone app and website are great and provide near real time tracking of the vehicle's movements, based around Google mapping.

I think the purchase price and ongoing subscription costs for the device are excellent value for money. A lot less than some of the more expensive insurance approved tracker systems. But if you don't have a requirement from your insurance company to fit a Thatcham approved device and just want peace of mind that you can track your vehicle should it get stolen then why spend more?

Just a massive thank you to Caitlin for her patience and services. We have 6 trackers and we are thrilled to bits not only with the item(s), but the service is 110% superb. Highly recommended.

After a lot of research I purchased a TruTrak FMT 100 tracker, I fitted it to my car following the instructions other than where to fit the tracker it was easy, I downloaded the app and registered my tracker as was requested in the app I received an acknowledgment to say the tracker was working, this was last Saturday February 10th 2024,
Today Monday February 12th 2024 I received an email from Shannon welcoming me to TruTrak with very useful information regarding the tracker, I also had a missed phone call when I returned the call I spoke with a very pleasant helpful lady called Lorraine she also welcomed me to TruTrak,what a great pleasure to speak to a person in this day of automation, as far as customer service TruTrak 11 out of 10 excellent. time will tell regarding the tracker but if customer service is a guide it will be excellent.
Thank you John Bull

I got the FMT100 tracker for my motorbike following the What car reveiw. It was really simple to fit and hide and has been great. You can set up geofences for the main places you park and if it move out of the area you ave defined you get alerted. The customer service is also excellent. If you get in contact you get a response in a matter of minutes normally and they are really keen to help. I dont have a bad thing to say about them so far.

Good, efficient ordering and delivery.
Simple installation instructions.
Set up and activation simple too.

trutrak tracker fitted to a focus 2009 .
fitted the tracker to the car.took the car for a drive .went onto the internet downloaded the app.clicked onto activate.and it was working.so easy to set up .no problems .and it works well.i like where it shows the car battery voltage .thats is great idea if you have the car in storage.will review tracker again in two months time.also you can pay for one month or three months etc .no contract no dd . fantastic.

So good that I bought another one for my other car 👍