TruTrak Reviews 225

Just purchased a Trutrak 4G FMC225 tracker. Absolutley brilliant little device and the support staff are really helpfull and polite. Same I can't give them more stars.

The sort of customer service that deserves 10/10. Excellent product and excellent staff and communication. Well done TruTrak. An excellent UK company.

Just brilliant!!

Have used TruTrak for probably eighteen months now, using top up devices which work brilliantly, and the service has been fantastic from day one.

One of the devices is on a car I rarely use which saw the battery run flat, got the car running again and contacted TruTrak to see what I needed to do, and within fifteen minutes Caitlin had sorted it!

Absolutely brilliant, thank you Caitlin and TruTrak for your amazing service!

Top quality customer service, reminder texts if subscription is near and courtesy calls if it lapses. No hard sell just excellent customer service, how it should be.

What a great company & product. Their customer service was excellent & they couldn't have been more helpful. Jo was the person who took the time to explain everything and who found a solution for me. As regards the product I like being in control of the tracker in that if there was ever a problem I know where I located the device and how to remove it so I don't need to pay someone to come in to remove the device etc. This system is great to use & gives me all the control I need.

Why has the FMT100 been pulled from Amazon? I was looking to buy it but it had gone by the time I tried so ended up getting one from a different company.

EDIT: A big thanks for the response to my review. So it's annoying new regulations to blame.

I would like to just say thank you very much for the help team with my tracker I am 68 years of age and I was struggling with it had a message from Dan and help me out at through the system would recommend it to anybody now working fine till the next time I have a problem which I'm sure they would help me

Impressed with TruTrak, firstly the tracker was easy to setup and the app works well. Day after my tracker was installed the called me to check if I needed any support. I contacted them a few weeks later with an app question and they responded within a few hours.

Recommended!

Hello everybody... I have just written this e mail to Caitlin from Tru Trak... What a brilliant experience we had with both the company's tracking device and the help from Caitlin who helped us set it all up... I would highly highly recommend this company, their device and their staff... Well done.

Morning Caitlin,

Well your product was recommended to me by a friend that specialises in computer systems.

I must admit that it was super easy to install and "hide" on our boat. It is instantly producing a real time location for our boat and I have been super impressed with the unit and the system...

My friend and I, on installing the tracker, were also very impressed with your efficient and friendly manner, when we phoned up to activate the tracker. Also, on asking questions you redily answered all of them and had the time to run through things with some older slower operating brains! We were very impressed and I have subsequently easily managed to start the subscription.

Please could you kindly pass on this e mail to your supervisor as a way of gratitude for your being so good and kind at your job with a couple of the older generation people, who perhaps take longer with these "modern devices".. Your patience and efficiency was very much appreciated.

Many thanks and all the very best,

Willie Renilson

I recently bought an FMT100 for my new vehicle, & have been so impressed with the ease of fitting & the feature-set Trutrak's website & iOS app provide. These include creating a 'geofence' in my neighbourhood, so if my car's stolen/driven away from the property, I'll be alerted immediately on my phone as well as receiving an email. I'm also grateful for additional features such as 12v battery-monitoring & customisable message-alerts if the voltage drops below my specified level. The thing that's prompted me to write a review, however, is the SUPERB customer support that Caitlin at TruTrak has given me, from kindly setting up my user-account over the phone – even before me connecting the FMT to my yet-to-be-collected car – to answering my follow-up queries. I'm so impressed, I've just bought my brother an FMT100 for Christmas. The (relatively small) cost of the device & subscription fees are more than justified by the excellent product & customer-support provided, even during the free 14-day period of services prior to subscription. Unreservedly recommended!

Great product for very good and affordable price. Definitely recommend without any hesitation.

Well, what a breath of fresh air! Dealing with a British company who answer their phones. We've just taken 5 units for our small fleet of vehicles. Firstly, very competetive in terms of purchase and monthly charges. Secondly, next day delivery of the units and all the help and advice for installation and set up (thanks Jo, you're an absolute star!) we're just at the starting phase but all units deployed and already producing highly accurate data. We mainly use the units for advising our clients where the vehicle is and estimate an eta and mainly using historical data to produce retrospective cost analysis data. You can't sell something without knowing how much it costs you!Also of course it's a great security tool which will advise if a vehicle is leaving a waypoint without your knowledge, even it's on the back of a low loader! All in all fantastic customer service, no high pressure sales (you don't have to sell a good product hard, it does it all by itself) and a UK contact number which is answered promptly by the very knowledgeable staff. I am happy to put my trust into TruTrak to help me through the stress of running a haulage company in the current operational climate. Don't hesitate, speak to TruTrak.

Easy installation, simple 12v connection finished with an easy app connection. Messaged the company regarding having a direct debit instead of topping up. I kid you not my phone rang 10 minutes later with a TruTrak rep advising about a recurring top up and she went ahead and set up for me there and then. Well done guys a pleasure to deal with and great customer service.

FMB920 Tracker, easily installed. Quick call to the extremely friendly and helpful people at TruTrak got the device configured and working in no time at all.
A subsequent call to adjust some sensitivity settings was dealt with just as politely and efficiently. A real pleasure to deal with these people, customer service at its best!

Purchased FMB920 tracker, came quickly with easy installation instruction, fitted within an hour and activated, activation and adding app to my phone so simple. App has many features in addition to just tracking my vehicle, would recommend as they also give free UK assistance on all aspects of the product.

Outstanding Tracker and amazing customer service. I’ve been telling my family and friends about this product and company. Thanks TruTrak for keeping my car safe.

Helpful & friendly staff with great service & knowledge of there product's

Excellent customer service from Caitlin. She resolved my enquiry with minimum fuss. Very good.

Great product and spot on customer service - aways helpful and quick to respond

Excellent service, customer service Spot on 👌