TruTrak Reviews 225

What a absolute refreshing pleasure to deal with a company like this.
Nothing is ever a problem for these guys and the customer service is second to none.
Why can’t so many other companies run there businesses like these guys.
I wouldn’t hesitate in recommending this company to anybody.
If you want a uncomplicated faultless service then these are the people to go with.

Complete waste of money had 2 trackers fitted to my vans an had nothing but a Complete nightmare with them, done everything they said to get signal on them but they still drop out of signal for hours at a time, asked for a refund for my year that I paid for an said they'd can't do that, now my advice is to put the trackers back on the vans yes the ones that don't work so I get my moneys worth well not really the right answer is it if they don't work, on top of this having to chase them all.the time to get back to me, just wish I'd stuck to Quartix as yes they charge a little more a month but at least there's worked, just shows sometimes trying to cut costs cuts qualityUPDATE trutrak have now told me to use the item till the end of my contract but have now cancelled my contract without my permission so broken there contract so please be careful as there not very professional at all an also called me a dick in one of there comments so I will be taking legal action against them now avoid then an lay a little more go somewhere more professional

I have a tracker in my Van which was stolen overnight. However because I didn't feel the need for the tracker, I didn't renew my subscription.
After the theft, I renewed it and I got in contact with the TruTrak client support team and with the help of Dan I've found the Van within a couple of hours.
Give that man a rise (Dan S.)
Helped me out immensely.

PURCHASED TRU TRAK FUSE , FITTED IN MINUTES, ABSOLUTE DODDLE, WORKING GREAT.

I have 4 vehicles with TruTrak devices fitted and just ordered a 5th one for the new vehicle.
It is true that GPS tracking is never going to bee 100% perfect all of the time due to line of sight constraints.
However, for the peace of mind in the ability to check the whereabouts of my vehicles, wherever I am in the world, is worth the little foible of GPS line of site issue.
fitting to all of my vehicles was an easy thing to do and the assistance setting up was a quick phone call.
if you take a little time in finding a suitable location for the devices, this could foil an opportunist thief in looking for a tracker.
I have no issues recommending this company and it's products, and have done over the last 4 years of using them.

Exceptional friendly and reliable service. I bought two units and enabled in July 2022 .. This company/the product /support has exceeded expectations.

This company is an example to others across all industries.

Keep up the great work and I hope to use your products and services for many years... I wish all the team every success... your service ethic and delivery is refreshing, a superb example of Excellence in an age where dealing with companies providing services often falls short. Thank you :) Neil

best team xxfeferer

We've got a number of TruTrak FMT100 trackers and I've dealt with TruTrak a lot recently to request updates and changes. The product is robust, easy to get set up and the pay-as-you-go model offers huge flexibility to control running costs. The support and customer service is just brilliant. Jo and the TruTrak Support team have approached every request with enthusiasm and moved heaven and earth to get to the bottom of things. Good Tech, Flexible, Helpful and Efficient... Glad we went with TruTrak.

I tend to research products thoroughly and read a lot of reviews to inform my decision.

I wanted a tracker I could pay as you go, you can choose however long suits you from 1 month to a lifetime.

Tru Trak does that and so much more, the app is available across all platforms including Android and iPhone and it's user friendly, Tru Trak don't make apps for anyone else, this is their product, their devices, their service and their reputation.

It's easy to set up and if you need to you can speak to a real person.

If you need a Tracker buy this one.

excellent customer services with very quick and friendly responses.
systems easy to install and worked perfectly.
reporting sstem very good

Well our old tracker was needing to be replaced the other big company are getting greedy, no discounts offered. Came across trutrak via motorhome magazine the unit and subscription was a lot cheaper, you have an app to monitor your motorhome if it moves you get alerts which you can share with the police the sales staff, customer care team and the engineer who fitted the device more than happy and would fully recommend anyone to try trutrak

I have two of these FMT100 trackers fitted to my cars easy to fit had to contact customer service a couple of times and always got through quick and my problems soughted out over the phone keep up the good work and once again thank you for the fantastic service

Excellent Service, quick delivery and all setup in a couple of hours.
Good backup service too having had a couple of queries. All sorted.
No probs with the small print either!

I have to say this has been the best decision I have made. The trackers are brilliant and the customer service from Jo and her colleagues is outstanding. I can’t thank all of you enough. This is my 3rd tracker and counting. Never had an issue.

Great customer service team, install and activation online was simple and it’s easy to top up via PayPal after the 14 day period, so far very impressed, many thanks 👍

After a review highlighting the questionable compliance with UK GDPR and Data Protection Act the firm despite my initial 1 month payment through PayPal acted subsequently in an unprofessional manner to block access to my account.

This firm it appears does not tolerate an iota of valid criticism or honour contractual consumer rights.
Overall they have highly questionable data protection compliance and have an unprofessional conduct towards customers who raise concerns.

Please bear in mind that if you leave a negative feedback this firm will also block your access to your account even if you have paid.

Best refrain from giving a critical feedback when you have solid grounds but before you do, for informing customers on this important platform, please disconnect the tracker.

Data which is identifiable, accessible & tracks us 24/7 after installation does not seem to be protected under UK GDPR & Data Protection Act.

Please read their Privacy Policy first before deciding whether the tracker affords protection of data in accordance with UK Laws.

UPDATE
Having received the following reply I request customers to judge for themselves how personal the reply is when our relationship is purely professional. Nothing is personal in a business transaction but this reply is evidence to the contrary for everyone to read.
My access to my account was blocked. That is evidence of accessing my data without due process. I leave it to customers to be the judge.
Please think twice before you have reason to leave a less than 5 star rating.
I repeat that the GPS fix was 150 metres off the mark but I'll not comment any further to avoid further backlash for pointing out errors which might have helped the firm to improve services instead of taking the feedback as something personal.
The last very unsubstantiated allegation is actually very personal. I hereby state that I have no affiliation with any of the said firm's competitors. I regret having come across such a firm. Every customer should read the reply and make up their mind whether the reply is a professional reply.
I also work hard as your colleagues, working as a serving doctor in the NHS which I have served for about 4 decades.
UPDATE 2
I note the amended reply leaving out the allegation of I trying to let your firm down by somehow being linked to your competitors.
Everything could have been avoided had you responded professionally instead of taking my review personally. Thank you.
I value the words of Sir Prof Liam Donaldson, former Chief Medical Officer NHS England (1998-2000) which most serving colleagues agree with:"To err is human; to cover up is unforgivable and to fail to learn is inexcusable". I hope these words would serve as a guide in future interaction with customers and equally within your firm.

Solid product and first class support. I've been using Trutrak for the last 3 or 4 months. The tracker is easy to install and activate, and so far has been reliable. However, where the company really scores is the flexibility they can offer with a web API and the support is outstanding. Thank you guys.

Hi Trutrak I have to say what absolutely wonderful company I have a fleet of 20 vehicles and I needed help to set alerts on the App and spoke to a wonderful lady called jo she was so helpful and nothing was to much for her to sort out and never hurried me off the phone. Next day I had a little trouble with a couple of them but I spoke to Jay who again was amazing and talked me through it I wish I had of gone with Trutrak years ago they have save me thousands and I know that they are always happy to help if I need them.

Fantastic customer service from Jay, I hire out my camper van to the public so knowing it’s whereabouts is a huge concern of mine. Jay responded to my query within minutes and resolved any issue/concern I had. I now feel reassured and confident tracking my beloved camper with TruTrak. Thanks again! Great product great service!

Whist looking through ‘What Car’ magazine at my dealers I read an article on trackers and the TruTrak came up top. So I decided to purchase one and it came the next day; fitting was straight forward and the device was soon up and running. Some of the information on both the App and web site is a little confusing and whilst there are videos available an on-line manual would be really helpful.
Two days later I received a phone call from Jo just to check everything was okay (wow an actual phone call and not just a standard email). I asked a couple of questions which Jo quickly answered, told me everything was as it should be and even that she could see my car was parked. Also if I had any further queries just phone the number she had contacted me on.
Later in the day and getting close to their office closing time, I decided to email them with another couple of queries I had thought of, thinking they would probably answer me the next day. Literally four minutes later, Jo telephoned me, said she had set up the two alerts I had asked about and did I want her to activate them, which I gratefully accepted.
I know if your vehicle is stolen any thief finding the tracker could simply rip it out but for the price this is better than nothing and customer support is amazing. Many thanks.
David