I’m very disappointed with my…
I’m very disappointed with my experience with Nouri and want to share what happened so other customers are aware.
On September 12, I purchased Nouri’s three-bottle special. I did not knowingly sign up for a club membership or recurring membership.
Later, I discovered an unexpected $39 charge on my account. When I contacted Nouri about it, I was told that the $39 charge was for a club membership.
What makes this especially concerning to me is that when I noticed the charge, I logged into my Nouri account to find out what was going on. My account showed NO ACTIVE MEMBERSHIP, and I took a screenshot documenting exactly what my account showed at that time.
I contacted Nouri asking them to cancel the membership, refund the $39 charge, and make sure there would be no additional membership charges. I was told that I had enrolled in their club membership and that the $39 membership charge was not refundable. This was extremely frustrating because I did not knowingly sign up for this membership, and what I was being told did not match what I saw when I logged into my account.
There was also a separate and very confusing issue involving Nouri’s money-back guarantee.
I purchased the original three-bottle package and, after trying the product, I did not notice the results I expected. Because Nouri advertises a money-back guarantee, I asked for instructions on how to return the eligible product and request a refund under that guarantee.
What I expected was a simple answer explaining exactly what I needed to return, where I needed to send it, and how the money-back guarantee worked. Instead, I had to repeatedly ask for clarification and return instructions. The entire process left me confused about what their advertised money-back guarantee actually covers and what a customer has to do to receive a refund.
For me, this experience has involved two separate issues: an unexpected $39 club membership charge that I did not knowingly sign up for, and difficulty getting clear information about how to use the advertised money-back guarantee for the product I purchased.
I have kept screenshots and my email correspondence documenting the membership issue, the $39 charge, and my attempts to obtain return and refund instructions.
I’m sharing my experience so other customers know to carefully review the checkout terms, take screenshots of what they are agreeing to, read the money-back guarantee terms carefully, and monitor their accounts afterward.
I hope Nouri improves the transparency of both its club membership enrollment and billing and its money-back guarantee and return process. Customers should be able to clearly understand what they are signing up for, what they will be charged, and exactly how an advertised guarantee can be used.
October 2, 2026
Unprompted review