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tunefulhair.com Reviews 

359
•
TrustScore 4.5 out of 5

4.5

Wig Shop
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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the hair, noting it is soft, full, true to length, and features excellent HD lace that blends seamlessly. People highlight the hair's durability, minimal shedding, and ease of styling, often describing the lace as thin and easy to melt. Reviewers frequently commend the responsive and helpful customer service, alongside fast and reliable shipping that often arrives earlier than expected. However, some customers noted significant issues with order processing and delivery times, experiencing delays and lack of tracking. A few also felt the product quality did not match expectations, describing hair that felt synthetic, shed excessively, or melted with heat. Additionally, some reviewers were not happy with customer service, citing disregarded requests or unhelpful responses.

What people talk about most

Product

Customers had positive experiences with product, often praising the hair's quality, softness, and fullness,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the hair as beautiful, soft,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and intent to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team as professional,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast shipping, neat packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a *black, Staright wig* from Tunefulhair, and I'm genuinely impressed! The hair quality is fantastic – it's soft, doesn't tangle easily (even after *wearing it in the rain*!), and... See more

Rated 5 out of 5 stars

The company has a very good customer care team who reaches out to you and ensures you have been satisfied with your purchase or purchase to be. Quality at the best price I would 10/10 recommend

Rated 5 out of 5 stars

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and gen... See more

Rated 5 out of 5 stars

I literally love my wig I bought it in April and I still have it and it’s full no bald spots in the frontal long as you wash it and take care of it. Shipping was fast and great response from the selle... See more

Company details

  1. Wig Shop

Written by the company

Tuneful, your affordable dream hair. 30 Days Free Return Policy.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

359 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(359)

304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It’s great

Really liked the quality of the hair I got the 13x6 highlighted lace front. The lace was hd and really transparent. Ways to work with when laying down the lace was really easy with the quality of the lace. Would definitely recommend! 😁

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and genuine they are as a company overall. So happy to work with them.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Just My Luck

I placed my order and it came 3 WEEKS LATER! I ordered an HD lace and got a regular transparent lace wig. Wig was suppose to be pre plucked and it WAS NOT! Paid about $160 and first offered me $15 refund and later $35, to avoid a full refund. According to the emails they told me they don't pre pluck for ready to wear and returns are not easy as stated on their site. Still waiting on the return to reach and my full refund. Will update!

On the other hand I shopped at Megalook and they are a much better option. Wig came as described.

Emailed customer service the same day I received it, took pictures and sent and the person said " this hair looks brown are you sure you didn't switch the hair" all in an attempt to not accept fault.

February 5, 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend
So sorry for this inconvience.
I just checked the email record, the hair looks brown in the first pic you sent us is because you were standing under a yellow light. In the new pics you sent us, the hair color is natural black.
The wig we sent you is an HD lace wig with slightly plucked hair, since some of our clients don't like the hair to be plucked too much.
If you don't like the wig, we can help you process the return.
Hope you can give us a chance to help you solve the issue.

Rated 5 out of 5 stars

Love this hair down

Love this hair down! Very soft and long lasting! Doesn't have a strong odor, hair was able to do multiple styles and maintain minimal shedding! Truly top quality hair!

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Scamming at its finest

I only ordered this wig because one of my favorite influencers rocked it so well . I’ve placed my order for my wig on Tuesday the 27th . It’s been at least 5 business days & I still don’t have any shipping details. Customer service sounds like a child ! Very unprofessional! I’m a small influencer & I will be making a video about my experience.

January 26, 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend. We are truly sorry for this inconvience.I just checked with our warehouse and your wig will be shipped out within 48 hours, and you will get an email for the tracking number after that. Please check our emails so we can fix this issue for you.Hope you can give us another chance.

Rated 5 out of 5 stars

I loved the hair i definitely recommend 10/10

I loved that hair it was full very thick true to length,the lace was very thin making it easy to melt I 100% recommend plus the service from tuneful hair was amazing they communicated with me very well letting me know about my package.

January 30, 2026
Unprompted review

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