tunefulhair.com Reviews 

359
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the hair, noting it is soft, full, true to length, and features excellent HD lace that blends seamlessly. People highlight the hair's durability, minimal shedding, and ease of styling, often describing the lace as thin and easy to melt. Reviewers frequently commend the responsive and helpful customer service, alongside fast and reliable shipping that often arrives earlier than expected. However, some customers noted significant issues with order processing and delivery times, experiencing delays and lack of tracking. A few also felt the product quality did not match expectations, describing hair that felt synthetic, shed excessively, or melted with heat. Additionally, some reviewers were not happy with customer service, citing disregarded requests or unhelpful responses.

What people talk about most

Product

Customers had positive experiences with product, often praising the hair's quality, softness, and fullness,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the hair as beautiful, soft,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and intent to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team as professional,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast shipping, neat packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased a *black, Staright wig* from Tunefulhair, and I'm genuinely impressed! The hair quality is fantastic – it's soft, doesn't tangle easily (even after *wearing it in the rain*!), and... See more

Rated 5 out of 5 stars

The company has a very good customer care team who reaches out to you and ensures you have been satisfied with your purchase or purchase to be. Quality at the best price I would 10/10 recommend

Rated 5 out of 5 stars

It was an amazing experience. Really good hair , ALWAYS hd lace they never disappoint me ! Customer service is always top tier, delivery be within 2-5 days never more then 5! I love how timely and gen... See more

Rated 5 out of 5 stars

I literally love my wig I bought it in April and I still have it and it’s full no bald spots in the frontal long as you wash it and take care of it. Shipping was fast and great response from the selle... See more


Company details

  1. Wig Shop

Written by the company

Tuneful, your affordable dream hair. 30 Days Free Return Policy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

359 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(359)

304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

its scap font order here

April 1, 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi dear, we're sorry we didn't meet your satisfaction. We're always happy to assist you. This is our email : support@tunefulhair.com. Please feel free to contact us with any questions.

Rated 5 out of 5 stars

I ordered 2 of the same exact wigs

I ordered 2 of the same exact wigs, one for my daughter and for me. Only one arrived and I didn’t know at first then when my daughter installed her wig ( AND I LOVED IT BY THE WAY ) I said where is mine, she said only one came. I’m like heck no. I emailed them they responded within hours and made it more than right. I told them
I only want the wig I don’t need anything extra. This is because the freaking wig IS THAT CUTE. And customer service is how all companies should be. I can’t wait is all I can say!!!!!!

April 6, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a wig on 3/31/26 and l never…

I ordered a wig on 3/31/26 and l never received a tracking number, I sent an email and they told me it will take 4-7days to make. It should have already been shipped out. They are so unprofessional and don’t even respond back right away. I have a hair appointment that I’m going to have to cancel.

April 7, 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi,friend. We are so sorry for this shipping delay. Over 80% of our orders can be shipped out within 24 hours after check out. There are some customization wigs that take 3-5 working days to process. We are truly sorry for this inconvience.I didn't find your order by your user name,would you mind send me an email to support@tunefulhair.com ?I will help you out ASAP.

Rated 5 out of 5 stars

Amazing

Amazing! highly recommend. true to length and very full

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY. SCAMMERS.

This is the worst wig I have ever bought. I bought the “ 13x6 HD Transparent 613 Blonde Lace Frontal Wig” From Tuneful’s Aliexpress account. The reviews seemed honest and trustworthy, I even messaged the seller prior to let them know I would be ordering and doing an honest review. When I first received the wig it seemed OK. Like something I could work with, but seemed thin. So I bought extra 613 bundles from another company so I could add thickness, not ideal but that’s life. So the day comes where I need to tone the wig so I was it in a basin with purple shampoo. After that I realised the shedding was so so bad my hairbrush was ruined with mushy blonde hair. So I go ahead and dry it anyway… IMMEDIATELY starts matting and frizzing up. I try absolutely everything. I’m drying it as its pinned down to a mannequin head, I’m drying in sections with tension using a fine tooth comb. I’m using a blowdryer with a diffuser nosel, still frizzy. I then go over the wig again with a hot straightener in sections, still frizzy and looking like its melting. I’m heartbroken because I feel so scammed and I needed this wig for an event. I installed it in an updo last night thats how desperate I was, I slept with a silk bonnet on and the hair is absolutely horrible and ruined so I had to bin it.
AVOID THESE SCAMMERS AVOID AVOID.

April 5, 2026
Unprompted review
tunefulhair.com logo

Reply from tunefulhair.com

Hi, friend. This is Bonnie from the Tuneful official website.I am so sorry for the hair issue you encountered from the AliExpress store.I have informed our Aliexpress department of your order, and they will contact you and help you solove the issue. The Tuneful official website is a different store from the Tuneful AliExpress store, and we sell different wigs. We also offer a 30-day no-reason free return policy. We hope you can give us another chance and try our wigs next time.

Rated 5 out of 5 stars

32 inch 180% density 99J wig…

Purchased 32 inch 180% density 99J wig from Tuneful. It came thick and so beautiful. 10/10 Currently buying my next wig from them right now. amazing partnership!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

A must buy …

This hair is definitely worth the price, takes heat well , doesn’t frizz with humidity, true to length also I got a 30 inch

March 23, 2026
Unprompted review

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