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turbify.com Reviews 515

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TrustScore 3.5 out of 5

3.7

Web Hosting Company
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the staff to be very helpful and professional, often going above and beyond to resolve issues and provide clear explanations. People appreciated the assistance with website creation, plan changes, and general inquiries, noting that representatives were patient and knowledgeable. However, some people were dissatisfied with the customer service, experiencing long wait times, unresolved issues, and difficulty understanding representatives. A few other people also felt that the website builder was ineffective and that their services were not always reliable. Additionally, a significant number of consumers expressed concerns about the pricing, citing unexpected increases and higher costs compared to new customers.

What people talk about most

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report positive experiences,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, patience, and... See more

Service

Clients share ambiguous opinions on service. Many reviewers express dissatisfaction, citing issues like... See more

Website

Users describe ambiguous interactions with website. Many customers report issues such as hidden charges,... See more

Price

Consumers express strong dissatisfaction with pricing. Many report perpetually increasing prices, with some... See more

Based on these reviews

Rated 4 out of 5 stars

I called because my website was completely down. The customer rep was pleasant and helpful, however, the call take much longer than it should have since the rep was unaware that the issue impacted ma... See more

Rated 4 out of 5 stars

Customer service went smoothly. Easy to reach and handled efficiently. The representative I spoke with was helpful but did not initially know the answer to what I thought would be an easy question.

Rated 4 out of 5 stars

Customer Service was great & prompt. What I didn't like was it states service would be up and running in 1 hour. But, I waited about half a day and had to call Customer Service to fix it.

Rated 3 out of 5 stars

Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because... See more

Company details

  1. Web Hosting Company
  2. e-Commerce Solution Provider
  3. Internet Marketing Service
  4. Payment Service
  5. Website Designer

Written by the company

Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.

Contact info

3.7

Average

TrustScore 3.5 out of 5

515 reviews

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Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I still have not able to access my webp[ages to edit…

I still have not been able to access my pages to edit. I had place a phone call and opened a ticket on march 27 they closed ticket on april 7th without fixing anything this customer service is horrible. i ahv epaid for my site untilsept /oct of 2026 and i cannot access my web p[ages to edit anything i cannot even see the pages in edit section

April 7, 2026
Rated 1 out of 5 stars

Beware

When you try for over 3 months to get them to change to a new form of payment and customer service or any of the other numerous individuals we have spoken with can not HELP only blaming our card for problems paying them. WE have spoken with them several times throughout this ordeal and they can find nothing wrong on our side.
After 21 years of using them, and various other problems since Turbify took over from Yahoo, sorry I'm Done

April 17, 2026
Rated 3 out of 5 stars

Cancellation of automatic subscription is difficult

Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because it is "too early". I am trying to cancel my Turbify service effective at the end of my current paid subscription term in August (we are retiring). According to Turbify, I must cancel at least 32 days prior to the automatic subscription renewal. However, I cannot inform Turbify now that I want to cancel effective on my August renewal date. UGH.

April 14, 2026
Rated 5 out of 5 stars

They helped me save money

They helped me save money! I was needing help to change to a more affordable plan and they suggested an even more affordable option than I had initially considered. They also stayed on the phone with me to make sure the changes took effect.

April 17, 2026

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