I called because my website was completely down. The customer rep was pleasant and helpful, however, the call take much longer than it should have since the rep was unaware that the issue impacted ma... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Customer service went smoothly. Easy to reach and handled efficiently. The representative I spoke with was helpful but did not initially know the answer to what I thought would be an easy question.
Customer Service was great & prompt. What I didn't like was it states service would be up and running in 1 hour. But, I waited about half a day and had to call Customer Service to fix it.
Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because... See more
Company details
- Web Hosting Company
- e-Commerce Solution Provider
- Internet Marketing Service
- Payment Service
- Website Designer
Written by the company
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Contact info
United States
- 1-833-689-8585
- turbify.com
3.7
Average
516 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They helped me save money
They helped me save money! I was needing help to change to a more affordable plan and they suggested an even more affordable option than I had initially considered. They also stayed on the phone with me to make sure the changes took effect.
April 17, 2026
Customer service went smoothly
Customer service went smoothly. Easy to reach and handled efficiently. The representative I spoke with was helpful but did not initially know the answer to what I thought would be an easy question.
April 13, 2026
She was very polite and helpful
April 16, 2026
Offshore represenatatives are difficult…
Offshore represenatatives are difficult to understand due to their accent.
April 16, 2026
Very Friendly
Very Friendly, easy to understand, there was no rush, Sowmya- always said - please take your time
April 16, 2026
I had a disappointing experience with…
I had a disappointing experience with Trubify’s email hosting service. Initially, the pricing seemed very attractive at $1.19 per month, which is what led me to sign up and use three email accounts for about a year.
However, upon renewal, I was unexpectedly charged over $200. This significant price increase was not clearly communicated upfront, and it felt misleading. While promotional pricing is common in the industry, the scale of the increase and the lack of transparency created a sense of being trapped after already relying on their service.
I would strongly recommend that potential customers carefully review the renewal terms and pricing structure before committing. In my experience, what starts as a low-cost solution can quickly become much more expensive than anticipated.
Overall, I cannot recommend this service based on my experience due to the lack of clear pricing transparency and the steep renewal costs.
April 16, 2026
Very very very bad service
Very very very bad service.
Bunch of unprofessional people overseas.
April 16, 2026
help full and knowledgeable staff.
April 16, 2026
Reply from turbify.com
Dear Ali,
Thank you for sharing your feedback. I’m sorry that your experience with us has felt both “very bad” and “very expensive”, and that our past‑due outreach came across as spam rather than support.
In this case, we were trying to reach you about a pending invoice on your account, which is why you received multiple calls that ended up as voicemails when we couldn’t connect. You’ve told us that you don’t feel you’ve used the site and that the calls felt like unwanted payment reminders, and we take that seriously. We don’t want you to feel harassed or overcharged.
We’d like to review the charges and the account with you in detail, and we can also update your contact preferences so that, if you prefer, we stop phone calls and switch to email‑only communication. Please contact us at +1 833-689-8585 and mention this review so we can:
Go over what you’ve been billed for, and
Adjust how and when we contact you going forward.
Great customer support
The customer support agent answered my questions and helped me switch to a plan that was less expensive that fits our company's needs. She also helped walk me through how to create a new website and where to look for answers.
April 14, 2026
My problem was addressed and the site…
My problem was addressed and the site is working correctly.
April 13, 2026
Knowledgeable
April 16, 2026
My yearly hosting fee was (1) suddenly…
My yearly hosting fee was (1) suddenly charged 1 month earlier than usual, (2) more than 2x previous fees. And nobody could explain or resolve. My time was wasted with no action other than “we understand your frustration.” I am canceling your service - there are many better options available.
April 15, 2026
Reply from turbify.com
Dear Chris,
Thank you for sharing this, and I’m sorry that your renewal experience felt sudden, confusing, and like a waste of your time—especially with the charge happening earlier and at a much higher amount.
You contacted us after noticing that your yearly hosting fee was charged about a month earlier than you expected and at more than 2x the previous amount.
We understand that, from your perspective, the combination of an earlier charge date, a large price increase, and initial explanations that didn’t fully resolve your concern made it feel like no one was taking proper action and that simply saying “we understand your frustration” was not enough. You’ve told us you are canceling and considering other providers, and we respect that decision.
If you would like a written breakdown of your previous and current pricing, the exact refund processed, and your cancellation status, we’d be happy to provide it so you have a clear record. Please contact us at +1 833-689-8585 and mention this review so we can send a detailed summary for your records.
Very helpful and polite.
April 15, 2026
The support person Divya was very…
The support person Divya was very patient, explaining all the options and when she did not know the answer, consulted and got back the answer
April 15, 2026
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