Turfmatic Reviews 260

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and well-constructed, performing exactly as expected. Many appreciate its effectiveness in cleaning artificial grass, removing debris, and fluffing up the turf, which saves a lot of time and effort. The user experience is generally positive, with people finding the product easy to assemble and use. Delivery service is frequently praised for being fast and efficient. However, some people were dissatisfied with the pricing, particularly when shipping costs significantly increased the overall expense. There were also occasional issues with delivery, with some customers experiencing slow postage or tracking problems. A few other people also felt that the product had limitations, such as not cleaning edges and corners effectively, or the motor overheating and shutting down after short periods of use.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the product's effectiveness in... See more

Quality

People report positive experiences with quality. Many reviewers describe the products as well-made,... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of assembly and use, with many... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed of delivery, often... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers found the product price to be great, a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them... See more

Rated 5 out of 5 stars

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it tog... See more

Rated 5 out of 5 stars

The Turfmatic 380 sweeper is the best sweeper we've used so far. It works quite well, and is essentially also self propelled due to the spinning spiral brush.

Rated 5 out of 5 stars

Postage was slow, and tracking just stayed the same, but communication was great, and Turfmatic performs so well, only tough weeds that l poisened stayed, and only a handfull. This is brilliant for t... See more


Company details

  1. Tool Manufacturer

Written by the company

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Contact info


4.2

Great

TrustScore 4 out of 5

260 reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I have an artificial putting green…

I have an artificial putting green beneath a live oak tree that drops lots of leaves and more importantly Lacie Liken which embeds itself into the turf. Before I found the Turfmatic machine it took me 4 hours to clean my green, now it takes 15 minutes. Your product works perfectly and I’m glad I found it.
-My Thanks!!!

February 21, 2025
Rated 5 out of 5 stars

I’ve had artificial turf since 2004…

I’ve had artificial turf since 2004 it’s the old school type that originally had the sand and rubber ballast raked in. Yes that old. I think it was in my friends warehouse since 1999. We’ve had dogs and kids and pepper trees etc and it still looks great if I painstakingly blow it off. I borrowed my brother’s new turfmatic and bought my own as a result. Soooooo much easier, efficient and effective than the blower. Great price. Well built! It’s a tuff turfmatic!!!!

Very satisfied. I also like how the push handle fold down and the cool carrying handle to move it.

January 12, 2025
Rated 1 out of 5 stars

Have not received my order

Have not received my order. Have emailed Turfmatic 2 times with no response but then I get an email to rate my experience

January 5, 2025
Turfmatic logo

Reply from Turfmatic

UPS said it is being sent back to the sender since customer not able to sign for the package

Rated 4 out of 5 stars

Expensive, not too many features, but gets the job done

At this price point I would have expected a cordless/battery version of this product. But overall, the quality, set up, and usage of the product has been great. I wish there were more height options for the sweeper, and unfortunately there is a pretty big gap between the outside wheel and the sweeper. Meaning if you're trying to run it along a wall, you're still going to have a nearly a 6 inch gap between the wall and where it sweeps.

November 29, 2024
Rated 1 out of 5 stars

It bounces too much

It bounces too much. I had to add weights to make it work. Why does it have to run backwards???

December 5, 2024
Turfmatic logo

Reply from Turfmatic

It is a requirement of artificial lawn installers for power brooms to run backwards so that an artificial lawn can be lifted without the operator walking back over the brushed areas. Consideration should also be made to the direction of grass blades to prevent bouncing / skipping of the machine. Please reach out by email to our customer service team who will be more than happy to advise the best method of achieving great results.

Rated 1 out of 5 stars

Very very poor customer service.

Don't buy it. I needed a part, found it in the guide. Tried calling and emailing, no one would ever reply. Very very poor customer service.

November 13, 2024
Turfmatic logo

Reply from Turfmatic

Hello Chad, I've located your email in spam, sorry about that. Replacement debris bags are a standard off the shelf part. I'll get a invoice emailed across to you for one.

Rated 1 out of 5 stars

I bought the turfmatic 600

I bought the turfmatic 600. The purchase and shipping was faxt. The machine feels like its made from good quality materials. However, the brush throws all the infill and whatever else is on the turf onto the operator its a bad design.

October 24, 2024
Turfmatic logo

Reply from Turfmatic

Hello Tyler, inline with all PowerBrooms both petrol and electric the rotation of the brush is towards the operator. This assures that you can work backwards across the lawn without standing on the cleaned and lifted area. Please see youtube for landscaper examples of power broom usage on artificial grass.

Rated 3 out of 5 stars

I’ve had the Turfmatic for less than 2…

I’ve had the Turfmatic for less than 2 years and now I can’t even go 3 minutes without it stopping. Super frustrating and it takes at least another five minutes to start back up again. If I could go with a different brand, I totally would!! I also reached out to the customer service and never heard back!

October 26, 2024
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