Turfmatic Reviews 260

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often describing it as excellent and well-constructed, performing exactly as expected. Many appreciate its effectiveness in cleaning artificial grass, removing debris, and fluffing up the turf, which saves a lot of time and effort. The user experience is generally positive, with people finding the product easy to assemble and use. Delivery service is frequently praised for being fast and efficient. However, some people were dissatisfied with the pricing, particularly when shipping costs significantly increased the overall expense. There were also occasional issues with delivery, with some customers experiencing slow postage or tracking problems. A few other people also felt that the product had limitations, such as not cleaning edges and corners effectively, or the motor overheating and shutting down after short periods of use.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the product's effectiveness in... See more

Quality

People report positive experiences with quality. Many reviewers describe the products as well-made,... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of assembly and use, with many... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed of delivery, often... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers found the product price to be great, a good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been using my sweeper for about 6 weeks now, it cleans my turf great, easy to use. I noticed that one of my back wheels was damaged during shipping and I cannot seem to get a response out of them... See more

Rated 5 out of 5 stars

I love my Turfmatic™ 380 Artificial Grass Sweeper! I have a pepper tree which drops a lot of small leaves and seeds and the machine picked up the mess easily saving me a lot of time! Putting it tog... See more

Rated 5 out of 5 stars

The Turfmatic 380 sweeper is the best sweeper we've used so far. It works quite well, and is essentially also self propelled due to the spinning spiral brush.

Rated 5 out of 5 stars

Postage was slow, and tracking just stayed the same, but communication was great, and Turfmatic performs so well, only tough weeds that l poisened stayed, and only a handfull. This is brilliant for t... See more


Company details

  1. Tool Manufacturer

Written by the company

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Contact info


4.2

Great

TrustScore 4 out of 5

260 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I love my Turmatic machine

I love my Turmatic machine. My artificial grass has never look better. This machine is exactly what I was hoping for and needed. The only thing I could possibly ask is that it was battery operated. The cord is kind of a pain, but may very well be needed for any degree of extended use. If that's the case, I certainly get it. That said, I love this machine.

September 11, 2024
Rated 5 out of 5 stars

Works as advertised

Works as advertised. Easy to assemble, the Turfmatic is a very effective sweeper for artificial turf. Once I got the hang of it, I was done with the front and back yard in about 20 minutes.

September 2, 2024
Rated 1 out of 5 stars

I've not been communicated too about my…

I've not been communicated too about my purchase. Nothing on delivery, expected date or anything.

September 2, 2024
Turfmatic logo

Reply from Turfmatic

You have ordered for shipping before the end of Sept, hence the discount. However shipping may start at the end of next week if inventory becomes available early.

Rated 1 out of 5 stars

Terrible

Terrible, used once was on for about 5 minutes before it cut out now doesn’t turn on called turfmatic apparently to busy to answer the phones

September 11, 2024
Unprompted review
Rated 4 out of 5 stars

Great purchase

We have 6000 sq feet of turf. Before we bought Turfmatic we use a blower to clean it. The Turfmatic is by far so much better. Not only does it clean the turf but it make it look so pretty. The cord is the only downside but not that bad. It was well worth the purchase.

August 2, 2024
Rated 5 out of 5 stars

It works great

It works great. I have no complaints. I have turf in my front and backyard. We got both done in the time it would take to do one. Thanks for a great product.

May 23, 2024
Rated 5 out of 5 stars

Effective turf cleaner/fluffer

The sweeper arrived quickly. I have used my Turfmatic sweeper once. The sweeper did an effective job of removing and catching debris from the turf. It also fluffed the turf. I need to use it again to further raise the turf. At this time, I would recommend this sweeper to others.

July 13, 2024
Rated 5 out of 5 stars

Works surprisingly well

Works surprisingly well. Frustrating to have to buy direct, but they delivered in a timely manner and the product works great brushing and tidying up our artificial turf even from pine needles.

June 11, 2024
Rated 5 out of 5 stars

Very professional!

Amazing experience from start to finish! Todd was incredibly knowledgable, professional, friendly and went far and beyond to answer all our questions. The install team was the most impressive operation I’ve ever seen. It was fascinating to watch their process. They were respectful of property, worked hard and meticulously! Couldn’t be happier!

June 14, 2024
Rated 1 out of 5 stars

I have bought between 15-20 sweepers…

I have bought between 15-20 sweepers from TurfMatic mostly for my customers (we instalI turf). I felt like they had the best product and branding in the market.

My personal sweeper broke down within 4 months after very limited use. It started smoking out of the front and died. I emailed for support but crickets.

I’ve had a few customers complain about similar issues. Unfortunately they have also not be able to get a response from their customer service.

My company didn’t make any money promoting TurfMatic or adding those vacuums to our financing. We just did so because we trusted their brand and wanted to give our customers a great experience.

You would think as someone who added their link to my website, actively promoted them and vouched for them over and over that they could at least give us a response.

May 31, 2024
Turfmatic logo

Reply from Turfmatic

Just checked and our customer service team responded on the 3rd Jun to your enquiry. Below for your reference

Hello Max

First thing to check is a level setting of 1 or 2 max on domestic lawns. From the video it looks good on this.
The other thing that can cause an overheat is a stop/start of the sweeper. The motor has a built-in fan that only operates while the motor is running.
It is better to keep the motor running at all times even when turning at each end of the lawn.
A thermal protection cut off should prevent damage and will stop the sweeper and automatically reset once cooled.

Let me know if this helps.

Just as a note the manufacturer's warranty does not cover commercial use of the sweepers. However if you experience problems just let me know and we can work to resolve issues with you directly.

Thank you

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