Good communications and kept me up to date with the process, (it was a made to order piece). Arrived today, again excellent updates on delivery time, two nice guys carried it to the room of my choice.... See more
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Once again another piece of quality timeless furniture. From time of ordering to delivery we were kept informed at all times. Thanks to the delivery men who delivered in the awful weather condit... See more
Fabulous bar stools! Excellent customer service. We wanted some bar stools that were the same style as our new dining chairs but wasn’t sure the colour would match - we contacted customers services... See more
Am so pleased with my purchase, item is excellent! Turnbull&Thomas were brilliant at staying in touch to keep me informed of updates and delivery was quick and easy!
Company details
Information provided by various external sources
From traditional furniture to contemporary furniture, from flamboyant to a more understated tone and everything in between, you’ll find the furnishings you’re looking for at prices that are just as appealing.
Contact info
Studio 24/25, Old office Buildings, TS160LA, Eaglescliffe North Yorkshire, United Kingdom
- 01642309640
- sales@turnbullandthomas.co.uk
- turnbullandthomas.co.uk
4.5
Excellent
536 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Purchased a stunning mirror from T&T
Purchased a stunning mirror from T&T. Staff were wonderful in the showroom and delivery prompt! Thank you!
October 15, 2018
Unprompted review
Reply from Turnbullandthomas
Hi
Thank you for your custom and we try our very best to provide a great service in the hope you do return and recommend us to friend and family.
So glad you love the Mirror.
Regards
Terry
Excellent service
Excellent service, I would recommend this company to anyone.
October 15, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Wendy
Thank you for your compliments and above all the recommendation promise.
Regards
Terry
Excellent product and aftercare service…
Excellent product and aftercare service was fantastic!
October 10, 2018
Unprompted review
Reply from Turnbullandthomas
Hi
Thank you for you review and complimenting the aftercare service we try to ensure we have everything in order to allow the customer to come back again with confidence.
Regards
Terry
Quick delivery
Quick delivery, product at a good price and as described. Thank you.
October 9, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Kimberley,
Thank you for your review, short but sweet and straight to the point, thanks again and hopefully you will use us again in the future.
Kind Regards
Terry
Side tables
The two side tables we bought are excellent quality and the guys delivering them helpful and personnable.
My only reservation was that I had to ring them to enquire about the delivery timescale (was told up to 21days!) but when when a date had been fixed they rang me with plenty of notice and on the day of delivery I was contacted about an hour beforehand (as they said they would) to let me know they were on their way
October 8, 2018
Unprompted review
Reply from Turnbullandthomas
Hi John,
Thank you for your review and compliments of the delivery team, we try our best to provide the perfect service in terms of customer service and products so we will take you comments into account with updating.
Thanks again
Joanne x
Great service.
We had a problem with getting the sofas through the front door. The delivery men were not be daunted and successfully carried them through a back gate, through the garden and then in through rear French windows . Well done guys! Service above and beyond - thank you.
October 3, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Lizzy,
We try our very best to provide the perfect service and we are just glad we managed it in the end, thank you again for using us and for the review
Regards
Terry
Thrilled and I saved a fortune
Thrilled and I saved a fortune, compared with my local stores.
October 2, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Pauline,
Thank you for you review we are pleased the Family Scott are happy with product and price xx
Thanks again for using Turnbull and Thomas.
Terry
Overall this item was easy to order and…
Overall this item was easy to order and they were flexible when I asked to deliver to a different address. 100% happy with the delivery once delivered well packaged and item is exactly what I expected. I am however disappointed that it took a very long time to be delivered it does say in term and conditions it can take some time but to have no communication or follow up email to give me a timescale of when item may be received I thought was very poor. It was up to me to chase when my item may be delivered. The response I received from the team when I asked why my item is taking so long to be delivered was very poor. They responded it gets very busy during the run up to Christmas, even though we have 4 more months until christmas!!
October 1, 2018
Unprompted review
The coach house weathered oak stools go…
The coach house weathered oak stools go perfectly in my shaker kitchen. Best price available too!
September 29, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Lisa,
Thank you for your review, the stools are are great hit for us and we love the quality and believe we will attract the customers if we keep the pricing real.
Thank you
Terry
Couldn’t be more pleased with the…
Couldn’t be more pleased with the service and the product.
September 28, 2018
Unprompted review
Reply from Turnbullandthomas
Hi
Thank you for your kind review and compliments of team and service provided. We are happy you love the products ordered
Regards
Joanne
Great customer service and just love my…
Great customer service and just love my driftwood coffee table.
September 22, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Jane
We love the driftwood coffee tables, they are a massive hot with Interior designers all over the UK, we are so happy you are pleased.
Regards
Terry
Very good service
September 19, 2018
Unprompted review
Good product and service
Chair arrived well packaged and protected in a large cardboard box. Company responded promptly to my queries over estimated time of arrival during the two- to three-week delivery time. Am very pleased with my purchase.
September 19, 2018
Unprompted review
Excellent service from start to…
Excellent service from start to finish.. Would recommend dealing with this company.. Will definately be buying from them in the future..
September 11, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Andy,
Many Thanks for your kind words and compliments to the team for service and products.
Kindest Regards
Joanne
Great company to deal with
Great company to deal with. Products were delayed but they offered a discount on delivery which was honoured. Highly recommend!
September 8, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Lucy
Thank you for your review and more importantly your patience with the delay and service provided.
Thanks
Beth
Great company and amazing products
Delivery was a little long, but to be expected for furniture. That said it was delivered by their own driver which wasn’t expected, but a pleasant surprise. Much better than the dump and dash carriers like Hermes, DPD et al.
Cabinet itself is much better than anticipated for the price. Looks great in my house and had lots of comments about where I got it from 😍😍
September 6, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Richard
Thank you for your kind review, we do sometimes go to the end of the delivery estimate, but like you pointed out kindly, its due to our prefered delivery method of our two man service over a courier company, We avoid this whenever we can to make the experience with us a more personal one. Welcome to our family and thank you for the recommendations to your onlookers. We also keep our prices as low as possible so on receiving the delivery you tend to feel a sense of satisfaction throughout your journey with us.
Regards
Terry
Excellent service and product
September 2, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Katey,
Thank you for your very kind review and compliments..
Regards
Terry x
Extremely good customer service
Extremely good customer service. Very helpful when we contacted them.The chair is very good quality and they kept us informed about delivery. The delivery men kept us updated when they were very delayed by motorway closures due to a serious accident. Thanks all round
August 30, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Jean
Thank you for your very kind review and compliments, the day was one to forget for the drivers so we thank you for your patience we got to you in the end...
We hope to see you again in the future at a more reasonable hour xxx
Regards
Terry
The products And service were fabulous…
The products And service were fabulous I would definitely recommend Thomas and Turnbull and will use them again in the future
August 29, 2018
Unprompted review
Reply from Turnbullandthomas
Thank you for your custom and the 5 star review on all aspects of our company with product and service
Welcome to our family x
Victoria
Great service and furniture
Great service and furniture. We be shopping with them again. 5*****
August 29, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Paul,
Thank you for your custom and the 5 star review on all aspects of our company with product and service
Welcome to our family x
Victoria
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