Good communications and kept me up to date with the process, (it was a made to order piece). Arrived today, again excellent updates on delivery time, two nice guys carried it to the room of my choice.... See more
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See what reviewers are saying
Once again another piece of quality timeless furniture. From time of ordering to delivery we were kept informed at all times. Thanks to the delivery men who delivered in the awful weather condit... See more
Fabulous bar stools! Excellent customer service. We wanted some bar stools that were the same style as our new dining chairs but wasn’t sure the colour would match - we contacted customers services... See more
Am so pleased with my purchase, item is excellent! Turnbull&Thomas were brilliant at staying in touch to keep me informed of updates and delivery was quick and easy!
Company details
Information provided by various external sources
From traditional furniture to contemporary furniture, from flamboyant to a more understated tone and everything in between, you’ll find the furnishings you’re looking for at prices that are just as appealing.
Contact info
Studio 24/25, Old office Buildings, TS160LA, Eaglescliffe North Yorkshire, United Kingdom
- 01642309640
- sales@turnbullandthomas.co.uk
- turnbullandthomas.co.uk
4.5
Excellent
536 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service kept me up to date…
Excellent service kept me up to date with my order will definitely be ondering again
December 6, 2018
Unprompted review
Turnbull and Thomas delivered item ahead of time.
Turnbull and Thomas delivered item ahead of schedule. Very pleased with the quality of workmanship of stag footstool. So far so good.
November 29, 2018
Unprompted review
Slight damage on second nest table so…
Slight damage on second nest table so it need to replace as soon as possible please.
Yours sincerely
Derek Pritchard
14 Firs Close
Horsham
West Sussex RH12 1GD
November 28, 2018
Unprompted review
brill service
November 27, 2018
Unprompted review
Excellent contact and delivwry.
Excellent contact and delivery information. Would highly recommend this company.
November 19, 2018
Unprompted review
Love my new light and the staff who…
Love my new light and the staff who delivered it were very pleasant.
November 17, 2018
Unprompted review
Very happy with purchase but delivery…
Very happy with purchase but delivery was a little bit long
November 16, 2018
Unprompted review
When there was an issue with my order…
When there was an issue with my order it was dealt with in a positive manner. I was very happy with the service I received, as well as the product I had ordered.
November 15, 2018
Unprompted review
Love my console table!
Love my console table!! Makes my living room that bit more special! And really recommend this company to order from as I ordered it first from somewhere else and I waited over a month and then they still didn’t provide the product! So turnbull and Thomas was a lot more efficient! I would definitely order from them again !
November 15, 2018
Unprompted review
It took a long time to deliver.
It took a long time to deliver and the unit wasn't of the quality we had hoped for. Not bad but not great!
November 15, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Joe,
Thank You for you review. We do state 7-28 days for a delivery and we did deliver on the third week, so we appreciate your wait but we do make this clear in the information provided prior to you ordering online.
It is unfortunate that you do not think the quality is great, although we have delivered many of the small units before and had no complaints. The product is very popular and we are sorry you aren't quite happy with the item this time. With the price paid we believe it is a fair reflection on the quality of the product. We hope you shop again and have a better experience of our high quality products.
Delivery times too long
Delivery times too long, had to wait nearly 4 weeks
Whilst I appreciate the fact that you honoured the £833 price on listed your website when it should have been £998, this was in fact an error on your part & I fail to understand why you would think it should have been obvious to me that you had listed the wrong price?
Previous comment aside, the furniture itself I am very happy with & have had many compliments from friends. My only gripe was the delivery time, & I would maybe rather have the option to pay a delivery charge and have it delivered sooner, than wait till the delivery drivers were in Glasgow.
T
November 6, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Donna,
Thank you for your review, we are very surprised with the loss of a star on the delivery front, A delivery of less than 4 weeks for a high priced large dining table is very reasonable, although it was our error we did kindly honour a price which was obvious that it was placed on the website incorrectly and you got a real bargain saving hundreds of pounds.
We also provide the information on our website advising that it may take upto 4 weeks. We hope this does not detour our potential clients from ordering with us.
Thank you for your order
Terry
I love my new hall table
I love my new hall table. It arrived on time and the delivery men were very helpful.
November 1, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Helen,
Thank you so much for your kind words and review. The delivery team are often praised for their work ethic
Kindest Regards
Terry
Thank you great service
October 28, 2018
Unprompted review
Reply from Turnbullandthomas
H Hannah,
We are so pleased you complimented our service.
Many Thanks
Terry
Can recommend this company
Can recommend this company. Good delivery and lovely stool.
October 27, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Gillian,
We are pleased you like your stool and also our service provided.
Thank you and visit us again soon.
Terry
Very good Company
Very good Company: ordered 4 cushions but they could only supply 2. Communication quick and efficient with delivery exactly when they said it would be! Cushions are Voyage Maison so beautiful and well made
October 21, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Lucinda,
Thank you for your kind words although we could not fulfil your full order, its very rare we miss a discontinued line and have it still showing on our website. Apologies and thanks for your patience
Terry
High quality furniture and first class…
High quality furniture and first class delivery
October 17, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Debs,
Many many thanks for your review and kind words complimenting products and service quality.
Kind Regards
Terry
Fantastic!
Fantastic service. Excellent product. Having ordered for the first time I was apprehensive especially getting something delivered to Scotland which would be a longer waiting time. The team couldn't have been any better. They dealt with me efficiently and the delivery came earlier than anticipated and I was kept informed throughout. I would have no hesitation in recommending an order from Turnbull & Thomas.
October 17, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Hazel,
What a lovely review full of compliments, thank you again for trusting us with your order as we understand online shopping can be shot in the dark at times, if you intend to order again please call and my team will assist you anyway possible. Thank you again for you very kind words.
Terry
Great Products, Pricing, And Service!
I recently bought a couple of pieces for my new home, including a few from the Terano range, and they are so beautiful!
All of the furniture arrived in perfect condition and fast - delivery was a doddle, they rang me to let me know they were on their way as promised, and FREE (unlike a lot of other furniture sites I now avoid).
I would come back to Turnbull & Thomas time and time again, they made everything so easy, the staff were so helpful, and I saved a fortune!
Highly recommend!
October 16, 2018
Unprompted review
Reply from Turnbullandthomas
Hi
Thank you so so much, your review is such a lovely one to read, it's always a pleasure when our customers appreciate our service and products. With pricing we believe it's important to keep it realistic in the current market and we do this in the hope our clients will return and become part of the Turnbull and Thomas family.
Thank you xx
Great service from start to finsih
Really good customer service, fast delivery and will definitely be using them again
October 16, 2018
Unprompted review
Reply from Turnbullandthomas
Hi
Thank you for your kind review, we appreciate your custom and hope you do return, if you have products of interest please call first and as a returning customer we may be able to offer a little discount
Kindest Regards
Terry
Great advice
Great advice, AMAZING sofa, high quality and excellent customer service as ever. Thank guys!
October 15, 2018
Unprompted review
Reply from Turnbullandthomas
Hi Helen,
Thank you for your kind words and we appreciate your efforts to review us. So pleased you love your Sofa.
Regards
Joanne
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