Paws in Padstow Reviews 418

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent company, used them for many years. So sad to see them closed😞 If Paws in Padstow are reading this: Thank you for your great customer service over the years, you have set an example for... See more

Rated 5 out of 5 stars

Fantastic delivery, fantastic easy use of the website, easy to navigate, understand and place an order on. Only thing I was confused about is it said it accepted Apple Pay.. but at check out no opt... See more

Rated 5 out of 5 stars

I hadn’t heard of this company before but was looking for home decor incorporating my love of dogs and the beach! Purchased two beautiful canvases by Simon Clarke which arrived quickly and very w... See more

Rated 5 out of 5 stars

Our dog was brought up on Seven dog biscuits. Since moving from Guildford we have had no local supplier and tried various other which were not as good. Pads for Paws given us a great service. Fre... See more

Company details

  1. Pet Store

Written by the company

A Pet Shop For the Better Breed of Dog Owner. Free deliveries over £40. Dog food, treats, collars, leads, harnesses, clothing, Barbour, Joules Dog Robes, beds, and grooming essentials. Our aim is that you have a wonderful dog boutique experience in...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

418 reviews

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Rated 5 out of 5 stars

Excellent company

Excellent company, used them for many years. So sad to see them closed😞
If Paws in Padstow are reading this:
Thank you for your great customer service over the years, you have set an example for other companies to follow.
Wished we could have visited Padstow, to have shopped in store.
Best of luck to you all.

October 2, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic delivery, fantastic easy use of the website, easy to navigate, understand and place an order on.
Only thing I was confused about is it said it accepted Apple Pay.. but at check out no option, just enter card details. This was only a issue as I was cuddling the puppy at the time and had to disturb him.. 🫣 😊
I paid express and it was just that posted literally next morning and with me the following. Gem of a find and I’m so pleased I did find you! Thank you!

August 29, 2022
Unprompted review
Rated 1 out of 5 stars

Poor poor service

Poor poor service. I set up a subscription for care free delivery. It is now over 7 days late and dispute numerous emails to the company I am yet to get a reply. Had to source food from alternative company as my poor day had no food. Do yourself a favour and find a different company. I have started a complaint with my bank to retrieve my money

July 25, 2022
Unprompted review
Paws in Padstow logo

Reply from Paws in Padstow

Hi Emma,

Your order was dispatched the very next working day and at the time of leaving your review, your order was not late.

As per our last correspondence to you 1 working day ago in response to your initial enquiry about our email notifying you of a delay within the carrier's network:

Sometimes carriers experience minor delays within their network due to to unforeseen issues so we are just keeping you in the loop.

In this case, it would appear that the heatwave had caused issues and affected several customers in your area.

We have made them aware that your parcel has been affected and that you would like it as soon as possible.

Standard Carrier service selected at checkout is for up to 6 working days. Here is a link to our Shipping Policy

Many thanks for your patience while the carrier resolves this issue.

Rated 2 out of 5 stars

Too SLOW compared to a fast world

Food takes far too long to be delivered. 3rd day waiting for my dog food and still it shows at the depot nowhere near my home! … snails pace compared to Amazon or EBay.

July 7, 2022
Unprompted review
Paws in Padstow logo

Reply from Paws in Padstow

Dear Mike,

As per our response to your reviews on 2 other platforms.

Your order was placed 5th July at 23:03.
You chose FREE Standard Carrier rate for 4-6 working days at checkout (you could have chosen a faster service)
Your order was dispatched 6th July the very next day on the service you chose.
Your order was delivered at 11:05am 8th July

Because your order missed the cut-off the day of your order as per our Shipping Policy, your order was received within 2 working days... for FREE.

We find your review neither fair nor representative of the service you received.

Rated 5 out of 5 stars

Love, love, love my Simon Clark box canvases!

I hadn’t heard of this company before but was looking for home decor incorporating my love of dogs and the beach!

Purchased two beautiful canvases by Simon Clarke which arrived quickly and very well packaged. Can’t wait to finish decorating and see them on the wall!

I would order more from Paws in Padstow but heartbreakingly we recently lost our beloved rescue dog Toby, so no longer need any dog related supplies.

February 5, 2022
Unprompted review
Rated 5 out of 5 stars

Love the Dickie bag

Love the Dickie bag for carrying poo when no bins. I tell everyone I meet to get one. It would hopefully end poo left on bushes and on the ground if every dog owner by law had to have one.

January 30, 2022
Unprompted review
Rated 1 out of 5 stars

Been into the store before and the…

Been into the store before and the staff are nice and helpful but I would not recommend purchasing from them! They sell expensive products that fall apart and they take no responsibility for.

November 3, 2021
Unprompted review
Paws in Padstow logo

Reply from Paws in Padstow

Hi Jenny,

We’re usually known for our exceptional customer service and we regret that we didn’t live up to your expectations. We had already requested further information from you and still await your response.

Rated 5 out of 5 stars

Very disappointed with Barbour leather…

Very disappointed with Barbour leather collar x 2. The D ring rotates in the collar which puts pressure on the weld of the D ring
The collar also stretches excessively when wet and the quality of the leather is poor. We are now looking for two new ones and we have had these less than a week.

August 8, 2021

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