Paws in Padstow Reviews 

418
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent company, used them for many years. So sad to see them closed😞 If Paws in Padstow are reading this: Thank you for your great customer service over the years, you have set an example for... See more

Rated 5 out of 5 stars

Fantastic delivery, fantastic easy use of the website, easy to navigate, understand and place an order on. Only thing I was confused about is it said it accepted Apple Pay.. but at check out no opt... See more

Rated 5 out of 5 stars

I hadn’t heard of this company before but was looking for home decor incorporating my love of dogs and the beach! Purchased two beautiful canvases by Simon Clarke which arrived quickly and very w... See more

Rated 5 out of 5 stars

Our dog was brought up on Seven dog biscuits. Since moving from Guildford we have had no local supplier and tried various other which were not as good. Pads for Paws given us a great service. Fre... See more

Company details

  1. Pet Store

Written by the company

A Pet Shop For the Better Breed of Dog Owner. Free deliveries over £40. Dog food, treats, collars, leads, harnesses, clothing, Barbour, Joules Dog Robes, beds, and grooming essentials. Our aim is that you have a wonderful dog boutique experience in...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

418 reviews

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4.7

All reviews

(418)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Product Range & Service

Having already purchased two Simon Clarke pictures, it seemed only natural to order five more for our new home in North Wales.
Checked out Pass in Padstow's website, (very impressed!), and found a great collection available within about a week.
The order processing was simple, and easy to follow, and confirmation of the order being placed was quick.
The website has obviously been designed with a lot of thought, making it easy to navigate and explore potential products, Congratulations are well earned!
The delivery via FedEx was timely, with advance notification of when the delivery would be made, and the name of the driver.
The five, assorted sized pictures were extremely well packed and the outer packaging was unblemished.
Five Stars for every stage of the ordering and delivery!

June 17, 2021
Rated 5 out of 5 stars

Lovely colour

Beautiful harness for my lovely new west highland terrier cross. He looks beautiful in it. Also came next day delivery, thankyou. Fits perfect

June 9, 2021
Rated 2 out of 5 stars

My item has not arrived yet shipment…

My item has not arrived yet shipment says fulfilled

June 4, 2021
Paws in Padstow logo

Reply from Paws in Padstow

Hi Sandra,

Thanks for taking the time to leave a review.

Fulfilled status means that your order has been dealt with our end (packed/ordered/processed, not delivered) as per our email.

We do not feel that your review is a fair reflection of the service you received.

You received the custom made item within 4 working days (instead of the of 10-14 working days detailed on our website) on the same day you emailed us. We promptly responded to your email and shortly after provided tracking information without any response from you.

This review was left at the same time you initially emailed us so we would really appreciate you kindly revising your review.

Rated 5 out of 5 stars

Impressed

Very pleased with item, speedy delivery & great service. Will be very useful on long walks to free up a hand from carrying poo bag. Comes with some poo bags too - unexpected bonus! Thank you

May 14, 2021
Rated 5 out of 5 stars

Our dog was brought up on Seven dog…

Our dog was brought up on Seven dog biscuits.
Since moving from Guildford we have had no local supplier and tried various other which were not as good.
Pads for Paws given us a great service. Free postage and arrived within 2 days of ordering.
Will certainly be sticking to them in future.

May 8, 2021
Rated 5 out of 5 stars

Pawsome service

Excellent service and fast delivery with every order. The subscription service is really handy and our dog LOVES their own brand treats. Thank you :-)

May 7, 2021
Rated 5 out of 5 stars

Great service

Great service. Collar and lead were exactly as they were shown on the website & beautifully packaged. Nice to support an independent retailer too. I will definitely be buying from here again.

May 6, 2021

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