Turner Car and Van Rental  Reviews 

263
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Over the last two years of renting a fleet of vehicles at Turner Car and truck Rental Hire, I can honestly say that all the staff that work within the Glasgow branch in 65 Craigton Rd, Glasgow G51 3... See more

Rated 5 out of 5 stars

I would highly recommend these guys to hire car or van, very friendly staff,very helpful and great prices,I wont be going any where else in future,thanx guys

Rated 5 out of 5 stars

Had to get from where Royal Caribbean cruise ships dock (Invergordon) to Inverness for a tour. Rented a car from this group and it was perfect. Cost about the same as bus from station (for four peop... See more

Rated 5 out of 5 stars

Having notified Avis I would be 24 hours late due to a flight cancellation, I arrived in Inverness to find that they had given my car away. With no spare cars available this added yet a further set... See more

Company details

  1. Car Rental Agency

Information provided by various external sources

Established in 1985, Turner Car and Van Rental specialises in car, van and fleet rental. Since then the company has grown and is proud to maintain one of the largest independent fleets in the country. With a wide range of high quality, modern and reliable vehicles, and workshops in all of our branches across Scotland and Northern England, our services are perfectly placed to meet all of your requirements.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

263 reviews

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4.6

All reviews

(263)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid Inverness Branch

Booked a car via rentalcars with Turner Hire Drive Inverness. No answer to phone calls and on day of collection the branch was closed. 3 weeks later and still no response to email or phone calls. Rentalcars is still awaiting confirmation the car was not picked up so my money is still being held by turner hire.

August 27, 2020
Unprompted review
Turner Car and Van Rental  logo

Reply from Turner Car and Van Rental

Hi Kenneth,
In order for me to investigate this further could you please send the details to info@turner-rental.co.uk. I will investigate this for you and come back to you.

Rated 5 out of 5 stars

Hired a large van to move house

Hired a large van to move house. The staff in the office were very thorough explaining each vehicle type to help me decide which was best suited to my requirements
Forget the rest, these are the best

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Car was very clean, staff very efficient and friendly will definitely use them again and be recommending to all my friends and family

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

great service

First time using this company and very impressed with the service we received, we will defiantly use them again.

August 4, 2020
Unprompted review
Rated 1 out of 5 stars

Stay clear - Unethical business

Extremely mixed messages from the rental company - apparently Government guidelines state vehicles must face a 2 week quarantine period if been abroad.

The business is profiteering on the back of the current situation. There is no valid reason for the vehicle to sit empty for 2 weeks.

Common sense does not prevail with this business & no logic followed.

Vehicle can be cleaned & handed back without coming into contact.

July 6, 2020
Unprompted review
Turner Car and Van Rental  logo

Reply from Turner Car and Van Rental

Hi Adam, we're sorry to hear you're unhappy with the service received from us. We strive to have the fairest policies in place for our customers and strive to provide the highest levels of customer service. As your review surrounds COVID19, we understand this is an ever changing situation and we would like some more information from you to allow us to look into this further. Please can you email info@turner-rental.co.uk and we can investigate this further for you. Thanks.

Rated 5 out of 5 stars

Good Review

Cheaper than the rest, the van was in good nick and well presented, and worked fine. Happy to deal with them again.

June 29, 2020
Unprompted review
Rated 1 out of 5 stars

Disgraceful customer service

Disgraceful customer service, rude and very unhelpful

June 18, 2020
Unprompted review
Turner Car and Van Rental  logo

Reply from Turner Car and Van Rental

Hi Mr Sale, we're sorry you feel you had a bad experience renting with us. We have very high customer service standards and do our upmost to ensure these are implemented throughout all of our branches. We'd appreciate if you could tell us more about your experience so we can fully understand and investigate the circumstances. Please email info@turner-rental.co.uk and we will look into this further for you. Many thanks.

Rated 5 out of 5 stars

Fantastic service

Great, friendly and helpful staff. Very quick to respond to emails. Hired car was perfect for needs. Will definitely use again, can recommend.

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Will highly recommend them when you are looking for rental cars.

They have amazing and friendly staff. He also guided us with local tourist places that can be visited and provided us with helpful tips.
Made us feel so welcomed and went extra miles to provide amazing customer service.
I will highly recommend him if you are looking to a rent vehicle when in Scotland (Edinburgh).
Thank you guys for the amazing service.

January 8, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent service. Collected us from hotel and we were able to leave car at the hotel. Car checks were thorough and any little marks noted. Very reasonable price for a nippy little car. Would definitely recommend Turners and will be using them again.

October 25, 2019
Unprompted review

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