Turner Lewis Limited Reviews 

355
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, patient, and understanding, making complex processes simple and stress-free. Many people highlight the exceptional customer service, noting that employees are clear, polite, and provide excellent advice, contributing to a brilliant and easy-to-understand user experience. However, some customers also noted significant concerns regarding payment. Several people mentioned that fees were unclear or felt they were being asked to pay for a service they did not explicitly agree to, or that could be done independently. There were also reports of unclear advertising and collection tactics for disputed charges.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising specific individuals for their... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, professional, and... See more

Service

Customers had positive experiences with service, with many reviewers praising the helpfulness and efficiency... See more

User experience

Consumers find the user experience to be positive, with many reviewers reporting a great and easy process.... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Megan was amazing help with me trying to find my trust fund she spoke me expertly threw each step for me to find it and I couldn’t have asked for better help. She helped make something that could of b... See more

Rated 5 out of 5 stars

Ellie was really helpful, she really saved me from a panic attack😅 She was incredibly understanding and helped me to find a way I can go about this after a little misunderstanding. Really good staff... See more

Rated 5 out of 5 stars

The person helping (samuel) was able to get straight to the point, clear and concise about what was going to happen and how to receive the money. Hopefully ill receive my money sooner than later😂

Rated 5 out of 5 stars

I honestly can’t believe how helpful Megan was with everything she was very patient with me and helped me with everything and I would personally thanks her if I could


Company details

  1. Consultant

Written by the company

Welcome to Turner Lewis Limited. For nearly 5 years, we have been dedicated to one clear mission: helping young adults across the UK successfully locate and access their 'lost' Child Trust Funds (CTFs). We understand that with over 50 different providers and changes over the years, finding out where your fund is held can be a confusing and time-consuming process. Our dedicated team of specialists is here to manage the entire administrative journey for you, taking the stress and guesswork out of the search. We liaise directly with HM Revenue & Customs (HMRC) and all potential CTF providers on your behalf to identify where your money is and guide you on the next steps to access it. Our Commitment to Transparency We believe in being completely upfront about our service and our fees. A Paid, Optional Service: It is important to know that you can search for your Child Trust Fund for free by contacting HMRC directly. Our service is an optional alternative for those who prefer a fully managed process with dedicated support from our experienced team. Our 'No Win, No Fee' Promise: We operate on a 'No Win, No Fee' basis. This means you will only ever be charged for our service if we successfully locate your fund. If we cannot find it, you do not pay anything. Clear Fee Structure: Our fee is a percentage of the total funds located, plus VAT. All charges are clearly detailed in our Terms and Conditions, which every client must read and agree to via a digital signature before we commence any work. There are no hidden costs or surprises. Our goal is to provide an efficient, helpful, and transparent service that simplifies the process and gives you peace of mind. If you have any questions, please do not hesitate to get in touch.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

355 reviews

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No recent history of asking for reviews

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Replied to 94% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(355)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 stars

everything was straight forward and easy to understand and megan seemed rather nice.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

trust fund

Samuel helped me navigate when i got confused once again! great person to speak to aswell x

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Samuel made entire process extremely easy

Samuel made entire process extremely easy and talked me through the whole process makeing sure to answer any enquiries I had even tho I had a lot of background noise he did not complain and help me through it honestly made my day thank you

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

The person helping (samuel) was able to…

The person helping (samuel) was able to get straight to the point, clear and concise about what was going to happen and how to receive the money. Hopefully ill receive my money sooner than later😂

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

He was kind and he was helpful with the form what I was trying to do trying to do my card that was a bit tricky. It wouldn’t let me he was seemed like he was a nice man.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam

Absolute scam. They’ve only just changed their details on here and information about the fee. Even then it does not state the percentage they take which they need to disclose clearly. They think they have legal ground and will threaten court and bailiffs but they can’t do anything because they haven’t clearly disclosed how much they are charging. They do not tell you anything about a fee until AFTER they’ve “completed” their “service”. That should be communicated clearly before anyone even clicks on a link. They are doing people wrong by charging such a big fee. It would be more understandable if it was a smaller fee like £15 because they can literally enter your details to gov website for free.

When asked of proof of their service, they refused to show me. Ended up getting money from the actual government website and they say I still owe money despite them not finding it and not releasing the money. Not to mention the vile behaviour of staff members that do not consider these fee’s that people do not have any idea about and how it affects them. They want money. That’s it. They aren’t doing you a favour, they are robbing you. Do not use this company, go to gov website and get what the full amount that you are entitled to. Someone needs to shut this company down. Reported to the ASA for misleading ads and failure to CLEARLY disclose the information that customers should know. Look at your rights and stay far away from this company. Anyone who has signed up with them you have 14 days cooling off period. Cancel with them before they say they’ve completed their so called service. They take 25% of your money which is not a fair or small amount no matter what amount you do get. It’s a scam. Do not bother writing back Turner Lewis because I know what you spurt out is a bunch of lies to mislead more people through this website too. You do not care about your customers and IF you did then you would clearly disclose that you are going to take money from people and how much you are planning to take in your ads. If you cared about your customers then you wouldn’t harass and threaten them when they are in the right and you’re in the wrong. Jog on.

Your ads do not follow ASA standards. Your ads with “you’ve got nothing to lose” are still on your page and it’s also the one I saw when I clicked your link to a form which does not state anywhere CLEAR of a fee and how much. You were recently taken to court for these ads and yet they are still up. You have not shown any sympathy yet again. You haven’t even addressed what you should do better in or what you’re going to do to actually help the customers that have had bad experiences with your staff.

August 11, 2025
Unprompted review
Turner Lewis Limited logo

Reply from Turner Lewis Limited

Good Morning Blue,
Please note we do state our fees, Turner Lewis are a private company. Before signing up for our services, you are asked if you have read and accepted the terms and conditions, on the first paid all our services and fees are outlined.
You are also asked to acknowledge you are entering into a legally binding contract and a copy of these documents are sent to you.

Turner Lewis is also a location service, we do not hold any monies and we are not a CTF provider therefore we cannot release any funds. We confirm your provider and can provide additional help if required.

Our adverts have also changed in line with regulations with the ASA and have been that way since May.

If you have any further queries or would like us to review your file, please contact us on ctf@turnerlewis.co.uk

Thank you,
Turner Lewis

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