Tuscanbasins Reviews 101

They shipped the item and never provided tracking, After it was delivered I sent them few emails asking for help with installation and never get an answer. I wouldn't do business with them again

This is the worst company I have EVER ordered from in my entire life, no exaggeration. Item I ordered was listed “in stock” on their website, still is which is a complete lie. I’ve been waiting 14 weeks, and still don’t have the item I ordered. Almost completely non-responsive customer service so I have no idea where my item is even though I have asked them the past 3 weeks. They have the most ridiculous return policy I’ve ever seen a company to have. Will never order from them again and will continue to let everyone I know to never order from this company. Complete joke! After my experience I’ve realized any good reviews for this company were probably fabricated.

I am in love 😍 with this fire place and it is so easy to install

Ordered from Houzz on Sat. 10/14. Received Email that it was shipped and that the product would be here on Tues. 10/17. I received an email that the product was delivered. I checked the tracking # and it was sent to Birmingham, Al. I live in Fl. I called Houzz on Tuesday and the faucet won't be here until 10/23. Horrible!!!!They screw up and I have to be inconvenienced. My granite guy was supposed to put everything together and I have to wait another week to have a sink and running water, This company Tuscan Basins Sucks!!!!!!

This is a response to Houzz's response to my review.

Original order. Sent to Birmingham on 10/18
Order Date: 10/14/2017
Shipping Service: FedEx Ground
Tracking Number: 788088681201
Shipped To:
Port St. Lucie
United States
+1 732-

Fedex Website
3:05 pm Delivered Birmingham, AL
Left at front door. Signature Service not requested.
7:08 am On FedEx vehicle for delivery BIRMINGHAM, AL
6:53 am At local FedEx facility BIRMINGHAM, AL
3:31 am Departed FedEx location ELLENWOOD, GA
1:09 am Arrived at FedEx location ELLENWOOD, GA
10/17/2017 - Tuesday
9:55 pm In transit ELLENWOOD, GA
9:44 am In transit ELLISTON, VA
10/16/2017 - Monday
9:07 pm Left FedEx origin facility DAYTON, NJ
7:11 pm Arrived at FedEx location DAYTON, NJ
4:03 pm Picked up DAYTON, NJ
10:59 am Shipment information sent to FedEx

Sent from Houzz on 10/20
It appears that your order has been shipped out. The tracking number is 1Z0F1R740364176396.

I tried everything I possibly could to ensure that your shipment would arrive on Monday. Unfortunately, according to the UPS tracking, your shipment is expected to arrive on Tuesday. I remember you mentioning that that Monday was the absolute latest you could wait, and that you scheduled the fabricator already. I sincerely hope there is a way for you to make Tuesday work. I am so sorry we couldn't give you the results you had hoped for.

To compensate you to some degree for the inconvenience caused by the seller, a coupon code for 10% off of a future order has been applied to your Houzz account. Rest assured I will also be having a separate conversation with the seller about this incident.

To redeem this code, enter SHOPHOUZZ10 in the "Gift Card & Promotional Code” box at checkout and click apply. The 10% discount will be applied to your cart. Please allow 24 hours for the coupon code to activate.

Please don't hesitate to reach out with any additional questions or concerns you may have.

Your response is as good as your service. Please don't insult me with stupidy. Admit your mistake. As I said in my earlier post Tuscan Basins Sucks!!!!

the vessel sinks are amazing the faucets are beautiful However it was hard to actually talk to someone, everything went thru the reseller (houzz) via E-mail . we ordered the wrong faucets and were informed we would need to return the entire order pay a 20% restocking fee and reorder the item. this information took over a week to obtain and would have affected the contractors deadline so we had to use the faucets that arrived. I would purchase directly from the company but not thru Houzz.

shipped as promised in great condition!

The product I received was exceptional and was packaged extremely well. The price was excellent for the nice quality. The person I worked with was very kind and followed up with my questions. However, the shipment took 2 weeks longer than I was led to believe. For this reason, I gave them a 4 instead of a 5.

(updated) I'm glad to say now I have tracking. Thank you very much. I will update again once I have the sink. Thank you for your help. That's exactly what I needed.

The sink arrived broken. My entire project is held up. The site where I bought the sink has been trying to contact the manufacturer for a replacement but they won't even answer the phone. This is a nightmare for me financially.

I bought a beautiful hallway tree from them. Not only is it beautiful, but it's very high quality. Leonardo was wonderful to work with! I highly recommend them.

Worst experience ever shopping online (and I do it a lot!). Purchase the item and needed to cancel it because an emergency came up and I needed to leave the country. The order was not processed or shipped until then. After my request they shipped the order and told me that I’d be charged 30% restocking fee if I decided to cancel. The ONLY company that I know that don’t care about customer satisfaction. Never buying from them again!

I only got a notification from Houzz that my item shipped. I have absolutely NO way of tracking my item to know when it will arrive because I only have a tracking number and the shipping company is identified as "other." I've contacted Houzz and they've tried to contact you guys but nobody would answer so I guess I will just need a crystal ball to tell me when my furniture will arrive!!!!

It was a seamless experience, I would absolutely recommend TuscanBasins!

Wow! Breathtaking! If you are looking for a farmhouse sink like us, go with this one and you will not be disappointed. Clean lines with great finish, very smooth and no imperfections. Heavy, very well made. I would buy ten times over again and packaging was impeccable.

Very bad experience. It took almost 4 weeks to receive items. Shipping company was terrible. They were supposed to call to set up delivery time the day before they were coming. Instead I got a text while I was at work that they were at the house and was it ok to leave items. Reluctantly I said yes because god knows when they would have come back! Unfortunately one of the items was totally smashed and unusable. 700.00 and some dollars down the drain!!!

They charge 30% restock fee and return fees as well.

How can I review this product if I haven't even received it yet?

Received them today and waiting on install. Great communication and highly recommend this seller! They have awesome products with even better prices! Thank you!

Beautiful fountain. Great price and great customer support! Thank you!

customer service is great. i need to exchange by undermount sink for a smaller one and I had no problem sending it back .
Thank you very much. I love the quality of my 16 g 20 inch undermount sink. Quality all over ,with very good sound dampening and wiggle protection .My disappt only ,is it is China- made but as long as the quality is good , I am OK with it. I can recommend it .

I happened to stumble on this site and found the vanity that I really want. It was out of stock so I preordered it and it was back in stock a couple of days later and was shipped soon after. Unfortunately, the vanity had manufacturer defects so it had to be reject the shipment once I inspected it. Leo was really great about getting back to me quickly and handled the issue. However, I now have to wait for more to come back in stock. Leo asked if I can wait or he would give me a refund. He was very helpful and I chose to wait a little longer because the Water Creations Derby grey vantiy is gorgeous!