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Rated 1 out of 5 stars

I have been a tutor with Tutor House for a long while now. The platform doesn't seem to function and has security issues. I have asked to be removed several times now but I've had no response and ther... See more

Rated 3 out of 5 stars

Tutor House has brilliant tutors for various subjects that can make real difference to your child's achievement. But management of the page has problems. Often you will get not working dashboard, hard... See more

Company replied

Rated 5 out of 5 stars

Have had A level physics tuition for over a year for our son from Tutorhouse tutor David M. Smooth and seamless service from Tutorhouse itself, good at keeping in touch and useful offers available.... See more

Rated 1 out of 5 stars

I am an extremely experienced and well qualified teacher of English. I tried to join this company yesterday but couldn't get very far. Neither of the company's phonelines were answered and the messa... See more

Company details

  1. Education Center

Information provided by various external sources

Tutor House are one of the UK’s leading tutoring platforms, specialising in both online and in-person tuition. Our ethos is centred around a personalised approach to education and we believe that every student deserves to learn in a way that promotes their academic development and personal growth.


Contact info

2.0

Poor

TrustScore 2 out of 5

62 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

four years of amazing experience

I have been a teacher at TutorHouse for four years and I am very happy to be here.
The growth of the platform is always positive and improving.
Every time I have a question or a situation I don't know how to solve, the TutorHouse team responds and helps me surprisingly quickly.
I hope to continue working here for many years.
As a teacher just really thank to the TutorHouse team for their support and attention. I really appreciate it!
Keep pushing!
💪💪💪💪💪

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Tutoring on the platform

I find TutorHouse to be reliable and very helpful with concerns and questions. They are always at hand when you have a problem and they do respond promptly and are willing to take stress off tutors when things do not go accordingly. They are very supportive of both parents and tutors equally and they make the bridge between communication much easier.

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

This is THE best tutoring site for…

This is THE best tutoring site for anyone who wants to find expert and professional tutors! I have been with this platform for more than a year now and very happy with my experience. Thank you Tutor House!

May 8, 2023
Unprompted review
Rated 1 out of 5 stars

Booked the free trial session on…1.4.23

Booked the free trial session on Wednesday for the Saturday,the tutor Abiramy responded Thursday to check what we were looking for and we told her G.C.S.E. Despite sending messages to find out how to join the session we did not hear anything back from her until today/Monday to say she is not doing GCSE at the minute! Unreliable and lack of communication from her as she should have advised this on the Thursday! The company have responded today very unprofessionally ‘..your tutor must’ve gone busy but since it was just a trial session, nobody gets hurt. You can simply book a different tutor.’ Needless to say I will not be using this company again and will definitely not be recommending them as what a statement to send…it’s called inconvenience, time-wasting and unprofessional, it was our time taking Saturday morning out to try and start tuition, if this is the lacksadaisy response then I’m glad I did not waste any money with them.

April 3, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible service

Horrible service. I tried calling several times for a document and sent countless messages but was ignored. Do not recommend.

October 15, 2022
Unprompted review
Tutor House logo

Reply from Tutor House

Hi Luise,

Thank you for taking the time to provide us with your feedback. We aim to reflect on all feedback as best as possible so we can consistently improve our service.

I’m sorry to hear that you haven’t been completely satisfied with your experience at Tutor House. By the end of this message, I hope that you will understand what happened, why you received the level of service that you did and how we are working to improve our service with your help.

What happened and why you received this level of service:
Our Support Team are not always available outside of our standard business hours, from 9am - 6pm, Monday - Friday. As a result, we were unable to action your request immediately on the Saturday afternoon you tried to contact us. I can see from our communications that we actioned a request for you at 15:04 on Friday afternoon. At the end of business hours on Friday evening at 6pm, you had no outstanding requests with us.
When we arrived on Monday morning, we could see that we received the document from your tutor at 11:58 on Saturday. We therefore forwarded the document to you at 09:30 on Monday morning.
Taking all of the above into account, we do feel your request was dealt with efficiently given our current standards of practice.

How you can help us improve:
We are always working to raise our standards of practice, and this is where we would like to hear your constructive feedback for how we can improve. We are currently working on the following areas of improvement. Please let us know which options in order of priority would be most beneficial for you as our customer:

1. Improving our communications so that the availability of our Support Team is clearer. As I understand it, you were expecting our Support Team to operate on a Saturday, so this area of improvement would allow us to manage expectations better for our service.

2. Expanding our team so that we are able to attend to requests more promptly on weekends. With our current staffing levels and the increased need for support on weekdays, this is not always possible. We could, however, commit to staff availability on weekend days through team expansion.

3. Development of an autonomous file sharing option for students and tutors. Once this is available, the Support Team will not necessarily be required to facilitate requests of this nature. This will allow for immediate file sharing, even outside of business hours.

Please note that all of the options above are currently underway, but we do need to determine which areas of improvement are our highest priority. Therefore, your answer is incredibly important as it will impact our company decision. We also welcome any suggestions you may have for areas of improvement that we have not covered here or may not yet have considered. Your feedback will help everyone at Tutor House to understand what we need to prioritise and action immediately to improve our service.

I look forward to hearing your constructive reply, enabling us to support you and our valued customers as best as possible in future. You are also welcome to email us directly at info@tutorhouse.co.uk.

Thank you and best regards,

The Tutor House Team

Rated 5 out of 5 stars

Very Helpful and Supportive

My whole experience with Tutor House has been great. They were able to help me during my resits by supporting and guiding me throughout the University Application. Also, through their tutoring services I was able to improve my grade which enabled me to reach my firm choice university that I had previously missed out on. Highly Reccomend.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

TutorHouse is a trustworthy and reliable company.

TutorHouse is a trustworthy company with plenty of amazing, kind, and well-educated tutors to choose from. Everyone from the CEO (Alex Dyer) to my three A-level tutors have been extremely professional and supportive throughout my entire time using TutorHouse. Even after receiving my A levels, Alex Dyer helped me with my UCAS application which got me into my first-choice university. Even to this day, TutorHouse is still willing to help me with whatever I need.

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

Exemplary service in every respect!

Exemplary service in every respect, we're so thrilled to have found Tutor House.
My daughter has been very ably tutored by Laura for A Level Sociology. Laura is a qualified and experienced tutor who is engaging: she quickly established a great rapport with our daughter; ascertained areas to provide support; used the websites white board to work with her during the tutoring session; shared helpful resources and presentations; also developed her analysing skills; improved her ability to answer questions in a way that cut through the swathes of subject content and know what is relevant when answering. Thanks to Laura her grade average rose and she went into her exams feeling confident.
Additionally, the Tutor House office staff are very helpful, contactable and facilitating. Full marks to Rebecca who is hugely helpful and kind.

May 24, 2022
Unprompted review
Rated 5 out of 5 stars

Delightful Experience

I have been delighted by not only the quality of tutoring my son has received but also by the professionalism of Tutorhouse in general. Without a doubt Tutorhouse associates have been responsive and extremely helpful in finding the right placement and properly handling the administrative details. Certainly deserving of 5 stars!

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

I was Slightly sceptical about the free personal statement review service; however my experience was great! Alex was super helpful and gave me valuable guidance. I would definitely recommend. 👍

November 29, 2021
Unprompted review
Rated 5 out of 5 stars

Personal Statement compilation

Thanks to Alex at Tutor House .
A last minute plea for a Personal Statement to be ready in a matter of 2-3 weeks from scratch.
With great guidance and a clear format, my son was able with the expertise from Alex to perfect it.Alex was so very helpful .
My son was proud of the result and already has one university offer in 3 days of the sent UCAS application .
We could not have achieved this without Tutor House .
Thank you again Alex ,you are an educational life saver .

November 29, 2021
Unprompted review
Rated 5 out of 5 stars

An amazing experience.

We have an excellent experience with Tutor house. Sakiratu (Jumi) is an amazing and helpful and reliable tutor for my son who is 8 years and has autism. She is patient with him and a very supportive tutor.
We had experience with different companies before but my son was not sitting and listening with them. He was not listening and sitting with Sakiratu at first but little by little he started listening and will now sit down and concentrate more with her. We all very, very happy and now he is sitting and doing his writing and reading and maths with Sakiratu for 1 hour 30 minutes twice a week and it is super great! My son is improving and we are happy with the high quality of tuition my son receiving. She is exactly what we were looking for and the service is excellent.

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

I don't usually write reviews

I don't usually write reviews, I actually don't at all but I had to write this one because of how good it was. I sent my personal statement to Alex, he took around 2 days to send back my edits so fast response it is understandable because he does get many essays. He sent me a video addressing me personally and giving me feedback on my personal statement, what I should say instead, what I should remove and how to improve it overall. He does give paragraph structure. It does amaze me how this service is free and I am very grateful for the team because they understand and accept the fact that students can't afford services like this and just need that extra help to get into university or just improve their writing. So thank you and keep going.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service!

Really great useful feedback, especially the feedback video! It was really helpful hearing you talk through my statement. Thank you so much for your time.

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

Good service

I sent my personal statement and got some great feedback. People are friendly, it's good!

October 6, 2021
Unprompted review

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