Tvmarket Reviews 

229
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

The assistance is prompt. Their willingness to resolve my concerns is something I appreciate. BUT!!! THAT'S ONLY AT FIRST! Until now I haven't received the refund they promised they'd process. It's ab... See more

Rated 4 out of 5 stars

The customer service agent was kind and willing to support. However, he could not provide me with fully adequate answer though I am pleased with the answer regarding the return policy. So, I am really... See more

Rated 5 out of 5 stars

I had a great experience with tvmarket.club. Alero reached out to assist me promptly and addressed my concerns effectively. The customer support was excellent, and I felt valued as a member. Highly sa... See more


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

229 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(229)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The consultant was very helpful and…

The consultant was very helpful and provided assistance with thorough explanations so you would understand each part of the process of purchasing the product . The service was very good and the consultant was very polite. Best customer service as they were also quick in responding to my query.

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. THIEVES. SCAM. BEWARE. I paid for a lunch box on offer for €2. Two days later €18 stolen by them from my revolut account. No lunchbox sent

August 26, 2024
Unprompted review
Rated 4 out of 5 stars

Good service

I subscribed not knowing what will happen then when I wanted to cancel I didn't know how to do it but I talked to Eugene and she was very helpful

July 23, 2024
Unprompted review
Rated 1 out of 5 stars

ABSOLUTLY DISGUSTING COMPANY

*******UPDATE******
This companies customer service is dredful. They said they would refund me months ago. Still nothing. Now we are back to square one. Demanding I remove my review in order to get a refund. So lets slow this down for you.

I WILL NOT REMOVE MY REVIEW UNTIL YOU REFUND MY MONEY!!!!!

Dont ever deal with this company as they will do everything they can to rip you off, lie to you and make false promises.

So from the very beginning there were issues with this company. Now I am being told I have to leave a 4 or 5 star review in order to get my refund.

Hi Mark ,

I hope this message finds you well. My name is Jeremy, I am the Escalation Team Supervisor at our company.

I had to personally follow up on your dissatisfaction expressed with our live chat agent on April/23. With regards to your membership, I promptly cancelled it to prevent any further deductions.

We are ready to return your full funds deducted as membership fee to your original transaction account associated with card number ending ( 6800). Total amount 14.99 EUR .

To process the refund, we humbly ask for your consent by simply sharing a 4 or 5 Star good review. The review serves as proof that, you have been contacted and agreed to the refund.

Kindly use the link to share your review to help me process your refund

Kindly submit your review by email once completed. Please use your name so I can identify your review.

Once the review is posted, your refund will be processed swiftly and funds should be received within 5 – 7 business days or less.

Kindly let us know if you want us to keep your data in our system or you want prefer, we clear it from our system after the refund.

We rely on your swift response to issue the refund! We hope to satisfy you with this great refund option.

Best Regards,
Jeremy – Escalation Supervisor

I am still waiting for a response from them as of 14/07/2024

So I heard back from them and still blackmailing me to leave a positive review. See below.

Hello Mark,

Confirmed your review is posted.

However, it does not meet our guideline for refund as you were clearly informed in the email.

Once you update the ratings and give a positive review, at least acknowledging my contact with you to help resolve this issue, the refund will be processed as stated.

Until that is completed, your 1 star review and the comment posted do not meet the standard for the refund.

Thank you.
Jeremy Escalation Team

Update. As of 28/07/24 still no refund.

Update. Was contacted by Nicholan about removing my complaint. Told him as soon as refund in my account I would do this. Well STILL WAITING.
I dont think I will remove this at all now because I hate getting lied to.

July 5, 2024
Unprompted review
Rated 4 out of 5 stars

Refund

I'm happy with how Raj from TVmarket contacted me and informed me of the refund I would recieved after a mistake.
Happy to have been helped 😊

June 18, 2024
Unprompted review
Rated 4 out of 5 stars

Cancellation promptly done!

I accidently subscribed and then amounts was debited from my bank account. I sent an email requesting a refund and Eugene assisted me to get this done.
Refund must still be done after this review. Thank you for coming back to me so promptly.

May 31, 2024
Unprompted review
Rated 4 out of 5 stars

Helpful.

I inadvertently signed up for an account not realizing the financial cost. I closed my account and Raj has been so helpful with the refund. Thank you Raj.

May 31, 2024
Unprompted review

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