The Wellness Compnay Reviews 947

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 863 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them effective and well-researched. The ordering process and consultations with medical staff are often described as smooth and efficient. Reviewers also value the company's unique approach to health and wellness, offering alternatives to traditional systems. However, some customers also noted significant issues with order fulfillment, including long shipping times and unreceived items, despite being charged instantly. There are also frequent complaints about customer service, with many experiencing slow response times, unhelpful agents, and difficulty resolving disputes or obtaining refunds. Some people were dissatisfied with the product's effectiveness or unexpected charges and unsolicited shipments.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration over... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting negative... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the wonderful... See more

Response time

Users describe ambiguous interactions with response times, with some customers reporting immediate or very... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I didn't like the lack of communication. I placed my order early April and suddenly realized, late May, that I had not received it, but was charged instantly upon placing order. I called and was tol... See more

Rated 2 out of 5 stars

I gave 3 stars, not because of bad product or service, because of availability. The kits seem to be full and complete with all the meds but the availability is not there for everyone. I am on disabili... See more

Rated 4 out of 5 stars

The process of ordering and then speaking with a doctor went well. After that I didn't hear from the company for 3 weeks. I finally sent an email and lo and behold my order showed up 2 days later. I l... See more

Rated 2 out of 5 stars

5 weeks to receive first oral tirzepatide script after ordering . Replacement sent shortly after to address a common crystallizing issue. May script simply missed. Sent query, was told they were happy... See more


3.1

Average

TrustScore 3 out of 5

947 reviews

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No history of asking for reviews

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Replied to 73% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing Products & Outstanding Customer Service

I’ve ordered from this wellness company multiple times now and they’ve been consistently great every experience. Their customer service is always helpful, responsive, and genuinely kind, which is hard to find these days. The products have also been really good quality and I keep coming back because I trust what I’m getting. Definitely one of my favorite companies to order from!

May 25, 2026
Unprompted review
Rated 2 out of 5 stars

I gave 2 stars

I gave 3 stars, not because of bad product or service, because of availability. The kits seem to be full and complete with all the meds but the availability is not there for everyone. I am on disability and leaving the house is not a viable idea. I am also on SSD. I cant barely afford groceries for the month and the price of these kits are way out of my budget. Cant there be a way to work with medicare and medicaid to make them available for seniors. They could benefit from these kits most as, most of the meds in the kit will help a senior in an emergency and be beneficial to aiding doctors in treating illness and infections immediately in the home.

May 27, 2026
Unprompted review
Rated 3 out of 5 stars

Not great communication

I didn't like the lack of communication. I placed my order early April and suddenly realized, late May, that I had not received it, but was charged instantly upon placing order. I called and was told I needed to fill out a patient form and speak/email with a doctor. But No one had ever told me. Then I was told it would ship in 3 weeks, making it over a month to get product... What?
Communications weren't good. But recently it was great. I think the kinks need some working out, for sure.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

I must say the wellness group has…changed my life and me

I must say the wellness group has changed my life for betterment. I am so glad I found these products and company. Everything I’ve tried was great quality products and great customer support. Will definitely use you in my daily routine for my healthy wellbeing. In today’s time we need extra support being whole again, with toxins, viruses, unnecessary chemicals added to our food. Well done wellness group, making us feel better and thriving to be healthy and happy individuals. Highly recommended this company.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

It’s a no brainer that the 100s of…

It’s a no brainer that the 100s of snake oil supplements advertised on the news need a lot of suckers to pay for their overpriced non scientific stuff in order to pay for air time
Want a supplement: eat well or buy a Costco multivitamin and go on vacation with the savings

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

Text messages for advertisement almost…

Text messages for advertisement almost every early morning (5am) and afternoon on my cell. I've emailed them begging to be removed from this list, nothing. This has been going on for months. I will NEVER ORDER AGAIN because of this harassment that I never agreed to.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered my Contagion kit on May 7 and…

I ordered my Contagion kit on May 7 and received it on May 23. Customer Service and the emails explained that it might take 3 weeks to arrive. I followed all of the instructions for The Wellness Company and Charm Health PHR. The kit arrived with all of the promised ingredients. Now I feel more prepared since the MSM tries to incite a new panic about a new virus almost every day.

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased Wellness kit for $250 said it…

Purchased Wellness kit for $250 said it would arrive in 7 days and then all communication stopped. I called them and the customer service agent said it takes a month to process at the earliest even though they tell people 7 days and it is written in their emails and on their website. Never received the products. Filing complaint with credit card and Florida States Attorney's office.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Wellness kit from TWC over…

I ordered a Wellness kit from TWC over 2 weeks ago and have heard nothing. I have just contacted them again and they are telling me 2 or 3 weeks. I wish I had read these reviews before I ordered the kit. If I don’t receive it soon, I will be looking into the Class Action Lawsuit against them. I will not be cheated by this company. I am very disappointed that this company appears to be a scam.

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, selling you $25 worth of generic meds for $350. No call back, no return email. This system need to be regulated.
Never received purchase, nobody to contact, just a runaround.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome communication and service

I had a question about the variation in coloring between the different batches of capsules in the Spike Support. I emailed the company and they literally responded within minutes. My concern was addressed immediately. I provided them the requested pics and lot numbers. My concern was completely addressed and resolved within 24 hours. Excellent communication and Awesome customer service.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Would give no stars if possible

Would give no stars if possible. Horrible customer service, product not delivered and will not give a refund. DO NOT TRUST THEM. They will not ship your order and just give you the run around when you inquire about your purchase.

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

I was either sent wrong product or…

I was either sent wrong product or ordered wrong product. My first order. Upon receipt of order I opened parcel and called company to inform. They would neither accept back or provide any discount for product I wanted They told me there was a Memorial Day discount but would not consider discount for my purchase of the $110.00 item. Unfair Ibelieve. I have unsubscribed and will never do business here. Costly lesson from a company who sends marketing emails daily to me and others.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a travel kit but then…

I ordered a travel kit but then realized I didn't want to list my meds or talk with a doctor. They refunded my money right away. It makes sense that they wouldn't just send out meds without knowing what your already on.

May 7, 2026
Unprompted review

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