The Wellness Compnay Reviews 935

Do not buy from them!!!! They will not let you return orders automatically sent and they will sign you up for subscriptions when you haven't even tried their over priced products!

Terrible company have been waiting over a month for my order.

I contacted TWC about a delivery that was not delivered. They were very fast in responding. The USPS delivery to wrong address. TWC is a great company with amazing customer service.

UPDATE as of 5/22/26 I have now been offered 2 @25$ gift cards, 1 @ 100$ gift card
AND STILL NO PRODUCT NOR SHIPPING
I willbe posting my entire saga on X- this is nuts. So regret this. But as I'll lose 50$ at least to cancel I'm riding along....

Ordered & approved by DR. Funds taken from account4/15/26
22 days later nothing. No updates.
Emailed customer service 2X - advised it could be 2-3 weeks for "processing". This is the standard wellness kit. Nothing special ordered.
Horrible mistake on my part !!!
They sent me a 25$ gift card for my trouble, asked for 1 more business day.

Once you sign up for auto-refills, you cannot stop it. With multiple requests in different ways, I still keep getting the packages at my door that I am expected to pay for. Well, I still have plenty, so please stop! Keeps coming at those regular times. I finally called a number and got a real person who said he would stop them. I explained my frustration and he said that they did not authorize him to give refunds at all. But he did seem to be able to stop some. I had to call again to stop my "subscription". But now I am still getting one on the bottles, and of course it costs more now. I will take all that I have paid for. Some I think actually did help. But when I say stop, I mean it. These are not cheap, and Medicare certainly doesn't pay for them. Be careful to be sure you can afford this forever.

Placed an order for $266.00 on 4/15/2026. Today is 5/6 and I don't have an answer as to when I will receive my medication. One product was lost in the mail on 4/25. Asked for a refund and they have to get back to me , The pharmacy doesn't know when the 2nd product will be shipped. 2 emails and 2 phone calls and still have no answers. Do the doctors who represent this company know how truly bad the day to day operations are???????

Once the issue was addressed it was taken care of the next day. It had absolutely nothing to do with the product just confusion as to the ordering process.

Good organization
Good products
Working on their customer service and response time

I placed an order on April 14th I was called on the 16th and told how to take the medication. They charged my card.
It is nearly 3 weeks later and refuse to refund my money because they've said multiple times now that it's already in shipping, too late to cancel but everyday it's nothing. Not shipped.
I've been emailed to rudely and spoken on the phone to rudely.

I placed my first order on 4/8/26. It is now 5/5/26 and I have no solid information on a shipping to date. I already received the information that my renewal Rx was being processed and I haven't even received the first Rx yet. I email customer service and when they decide to answer me, they tell me it takes 2-3 weeks, well we are now on week 4. This is very poor service. They tell you they are sorry and offer you a coupon, but they don't offer any real answers. I am very disappointed. I could have used several other providers but came here. I am now sorry I did and I am ready to cancel everything.

I was about to order H2Focus when a deal popped up stating that if I purchased $45 dollars worth of product, I would get $45 off my full order. I then proceeded to purchase two bottles of H2Focus when another deal popped up saying that I would get $35 off if I spent $35. I wanted to take advantage of the original deal. I called the company to rectify this discrepancy only to find out that several companies outside of TWC sell their products in spite of the fact that I was ordering directly from the TWC website. The representatives for the company resolution is being handled from people in the Philippines working on a set script. I've order multiple products from TWC and I am dismayed at their focus to just push their sales at all cost then to provide good customer service commensurate with their product reputation. I won't order anything else from this company that does not think enough of my loyalty to do things right.

SUPER easy transaction! From the date I placed an order, I had the product in hand within 7 days via Fedex. They also took my HSA card no prob. TWC gets a 10/10 from me; service was stellar & they went beyond my expectations. I was worried it could be a scam, but after going thru the (super painless) process myself, I now know that it is NOT a scam. Happy camper!! My 6mg Tirzepatide gum was ordered 4/28 & received 5/4; med works as expected @ $225/mo.) So thankful that this option exists, as glp-1 meds elsewhere are >$1,000/mo. Please note that they do NOT take insurance, Medicare or Medicaid however. It's cash pay for a compounded med, but it works!! :-)

I have found The Wellness Company extremely helpful in providing products to address various issues I have encountered with digestion, skin, and sleep. They have been a terrific resource.

Been almost a month and still haven't received my order. The pharmacist never called to confirm and repeated texts and calls only result in the same message that the order is being processed.

My order was coming out of Canada and went to United States. I was able to track it there. The e-mail is was able to track it on just disabled or just shut down. So now I don't know where my order 10370 went.

Placed an order on April 8th and charged on April 10th. Still waiting for a notice of shipment almost a month later. The last correspondence said 7-14 days delivery. Bad, but something I could deal with…..this ridiculous. I should have read reviews before ordering.

Very quick response time, very intuitive

I had my consultation and received notice that RX placed on April 17. I received 2 different text messages on the the 17th stating the prescription had been written/approved. Below is shipping information from the website. It states prescription are sent 2-3 business days after approval which was April 17. I have yet to receive my product. Even if it was shipped USPS it should have arrived. Webiste needs to be updated with the actual time frame for receiving products.

General Shipping Information
Processing Time
Supplement orders typically ship within two (2) business days.
Prescription (Rx) products require completion of a Medical History Form. After submission, a licensed provider will contact you within two (2) to three (3) business days to verify your information. Prescription approval is not guaranteed.
Rx orders ship only after prescription approval is completed and received by our partner pharmacy. Rx orders typically ship within two (2) to three (3) business days after prescription approval, not from the date of purchase.

I am not writing about one experience but the integrated experience over a few years.

We (me and spouse) became interested in the The Wellness Company when it formed just after the COVID nonsense. This is when it became obvious that the medical and insurance industries in the United States did not have the best interests of patients as a first priority and could not be trusted anymore. The creation of The Wellness Company (TWC) by Dr. Peter McCullough and others appeared/appears to be a significant paradigm shift for the better.

We joined the low-level membership a few years ago to be able to access the literature available and the discounts on the various supplements, especially the ones for Spike detox and mitigation. While things were a little rough around the edges earlier on, this was to be expected with a start-up organization. With time, the interactions became more seamless and smooth. TWC was learning and growing.

More recently, I have become aware of personal changes that are going to warrant a more engaged interaction with TWC, so we have upgraded my membership to Elite level for better access to consultations and some of the supplements. Unlike the initial joining a few years back, this upgrade and a logistics issue have been handled about a smoothly as one could ask. We are looking forward to this expanded interaction to provide us access to medical care for resolution and healing, as opposed to eternal/chronic drug treatment without cure. Thus, we are embarking on a new phase of our interaction with TWC, with the initial interactions being really positive. The adventure into this new paradigm for medicine has just begun, and we are looking forward to the journey.

If one is tired of being treated as a number in a vast, uncaring system for medical treatment in the US, you should understand that today each of us has to take responsibility for their own health. The Wellness Company is offering a serious alternative to the present, broken system. We recommend that thoughtful folks should seriously consider giving it a try.