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Tweed Valley Bikes Reviews 

172
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and highly knowledgeable, offering excellent advice and clear communication. Many highlight the exceptional customer service, noting the professional and courteous approach to addressing needs and questions, which ensures a pleasant, efficient experience. The service is often described as excellent, with consumers appreciating its efficiency, quick issue resolution, and meticulous bike setups. Reviewers are particularly impressed with the prompt, well-packaged delivery of products. People also value the quality of their purchases, finding them great machines that consistently meet expectations.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, helpful, and knowledgeable.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional... See more

Product

Customers consistently note positive experiences with product purchases, with many expressing happiness with... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Delivery service

People report positive experiences with delivery service, often highlighting speedy and prompt delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a Santa Cruz Nomad and agreed on a few spec upgrades with a trade‑in on the unwanted components. The deal felt fair and was easy to reach. Communication throughout the process was exc... See more

Company replied

Rated 5 out of 5 stars

Friendly and very helpful staff, excellent communications at all times, delivery was very well packaged with a good tracking system. Delivery time was exactly as stated. Good follow up to check all w... See more

Company replied

Rated 5 out of 5 stars

Great buying experience. Mathew was very helpful and knowledgeable, set my new Druid Lite up perfectly and also set my wife's Amflow bike up as well even though it was not bought from the shop. Alw... See more

Rated 5 out of 5 stars

Really great customer service from Neil as soon as I walked in the door. He was incredibly knowledgeable and treated me as a serious customer (which doesn't always happen to me in bike shops as a woma... See more


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Outdoor Activity Organiser
  5. Outdoor Clothing and Equipment Shop
  6. Outdoor Sports Store

Written by the company

A quality driven local bike shop, specialising in Santa Cruz, Ibis, Forbidden and Nukeproof bikes. Based at the heart of Innerleithen's iconic trail network in the Scottish Borders, we are also a Shimano Service Centre and Bike Workshop with experienced mechanics. Run entirely by riders with a passion for the sport; we are more than just a bike shop, also providing mountain bike coaching and guiding through Dirt School.


Contact info

Promotion box for Tweed Valley Bikes

The best bikes at bargain prices

Incredible prices on Santa Cruz mountain bikes: up to 40% off

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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4.9

All reviews

(172)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant bike shop

Brilliant bike shop - one of my favourites to buy from.
Great brands stocked, super friendly staff who know their stuff and brilliant location in the centre of Inners. This was second bike purchase off them, and would highly recommend for buying bike clothing, bits and bobs and full set-ups.

March 8, 2025
Rated 5 out of 5 stars

Fox service …

Had my Fox forks and rear shock serviced a couple of months prior to getting my Fox Seatpost. Received great service both times. What I found exceptional was the mechanic pointed Ont my disc was badly worn and should be replaced( I've always said bike shops should point out other problems in bikes) they managed to swap disc over there and then

February 15, 2025
Rated 5 out of 5 stars

Ibis Oso

Friendly and helpful with great service. The guys in the shop are very knowledgeable about bikes and the area. Will definitely go back.

January 31, 2025
Rated 5 out of 5 stars

7mesh cap

Purchased a 7mesh cap from their website.
Good price. Posted quickly. Arrived in perfect condition.
Would definitely use again. Cheers

January 20, 2025
Rated 5 out of 5 stars

Had my shock serviced at Tweed Valley…

Had my shock serviced at Tweed Valley Bikes and it’s like new. Great service and advice by the team in the shop as well. Good selection of stuff for a small shop even tempting me into buying some other items while there.

January 13, 2025
Rated 5 out of 5 stars

Highly recommended.

Highly recommended.
I have never had a bad experience at this bike shop, whether its asking for advice, buying kit or getting my bike or suspension serviced.
Friendly professional service guaranteed.

December 28, 2024
Rated 5 out of 5 stars

All the team are supper helpful and…

All the team are supper helpful and very knowledgable. I ordered my new bike after a demo day and was kept updated all the way through the process, collection was perfect with lots of time dedicated to me during handover and setup, very happy and will be returning in the new year for some new gear.

December 22, 2024

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