Have used Twelve a couple of times and had the driver Cristinel. He is absolutely spot on. Texts when hes arriving. Great with my little boy, very helpful. Gave us a little tour of London pointing out... See more
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See what reviewers are saying
BOOKING ID #30C)3E78 Used to pick up EAST LONDON to Heathrow and Collection 7 days later Five People and Five Large Cases Excellent Service Ease of Booking Customer service on the... See more
We’ve used the service a couple of times but won’t be doing so again. Driver was fiddling with his phone the whole time switching between YouTube videos. We had two young children in the car. He did... See more
We ordered a taxi to take us Heathrow for our flight to Thailand the company confirmed the booking on the day and arrived on time and insisted on delivering us to the correct desk in Departures. brill... See more
Company details
Information provided by various external sources
Twelve is not your regular taxi, minicab, shuttle, airport transfer ... or whatever you would like to call it type of service. We are't new in the business, but yet we are creating something new. We like to think outside the box and consider ourselves much more than just that, we believe in offering a product that meets your needs, but doesn't tear a hole in your pocket. We have developed a means of connecting you with the driver directly; our network from London and around the UK are here to assist you with your every day transfer needs ... and by doing this we are ensuring you get the best deal each time and every time. Are we reliable? Do you offer a good service? Can we be trusted? With over 6 years experience in the London taxi and minicab industry, you can be sure that Twelve will always find you the best driver and car. Our aim is to offer a great alternative to the existing solutions, but in a simpler way. Rest assured that whatever requirement you might have, we are here to fulfil it, Twelve months a year at your service. Twelve - more than just a transfer...
Contact info
160 London Road, IG11 8BB, London, United Kingdom
- 02034795700
- info@twelve.london
- twelvetransfers.co.uk
3.8
Great
70 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good prompt service
Good prompt service. Our driver arrived promptly and drove us to our destination in good tome
September 11, 2018
Unprompted review
Very reliable provider
Very reliable provider. Absolutely no problem. Have use them multiple times for last few years.
September 11, 2018
Unprompted review
From the booking to the actual…
From the booking to the actual transfer, we had an amazing experience, and would definitely recommend twelve transfers to anyone😀👍
September 10, 2018
Unprompted review
Easy
Easy. Professional. And excellent pre trip communication. Would definitely recommend for a smooth executive transfer between Gatwick and Heathrow.
September 10, 2018
Unprompted review
Great service
Great service - professional from beginning to end with fantastic communication. Made early morning airport transfer completely stress-free
September 9, 2018
Unprompted review
I would like to put a note of thank you…
I would like to put a note of thank you for the wonderful services that Twelve Transfers had offered during our stay in London.
The various airport transfer bookings were managed in a systematic and professional manner. Drivers were easily contactable, on time, helpful and reliable. These had made our trip in London a pleasant and memorable one. I would recommend Twelve Transfers to friends without hesitation.
Thank you, once again, for the great services.
July 13, 2018
Unprompted review
Its very profesional
Its very profesional
Absolutly recomended
Specially the driver gigi
July 12, 2018
Unprompted review
Courteous and timely
Courteous and timely. The website makes it easy to book and there was excellent communication confirming the details!
July 12, 2018
Unprompted review
Great service
Great service. Was easy to get in touch with and the car and service from the driver was excellent. Would recommend based on my experience.
July 12, 2018
Unprompted review
Always on time and used a few times…
Great Service.
Constant communication. Always on time and used a few times without any issues.
June 29, 2018
Unprompted review
Excellent service throughout
Excellent service from the start. Very good communications and a personal touch. Had to make a late cancellation and was handled politely and efficiently by the team at Twelve Transfers. Very impressed.
June 28, 2018
Unprompted review
Excellent communication
Excellent communication. On time for Pick up. Excellent driver. 5 stars all the way.
June 28, 2018
Unprompted review
Love our Twelve Transfers ride to LHR
Love our Twelve Transfers ride to LHR! I'm really happy that I found Twelve Transfers. Communication was very detailed in terms of who the driver would be, registration no. etc. When our driver David showed up early, I felt confident that we'd make our trans-Atlantic flight with no delays. David was friendly and very well dressed considering this was at 6.15AM. The car was very well maintained with a spotless interior. I'd definitely recommend using Twelve Transfers.
June 28, 2018
Unprompted review
Stellar experience
Stellar experience - driver was right on time, nice car and I would highly recommend!
June 28, 2018
Unprompted review
Dropped off at wrong address!!
Firstly, I am not for leaving negative reviews and would always attempt to remedy issues with business providers. I have sent 2 emails to Twelve Transfers and it has been 3 days and no reply. I suppose since the ride has been completed it was not necessary to reply or provide an answer to my issues.
Basically all was good from the airport pickup right until the drop off. My mom who was visiting London was dropped off at the wrong address with her 3 suitcases and left standing in an unfamiliar place. Correct address details were provided and the driver obviously did not ensure it was the correct drop off place. Very disappointing!!! I trusted Tripadvisor reviews to use them but sadly I will have to use another airport transport service for future trips. Hope that this will not happen to another customer.
May 15, 2018
Unprompted review
Reply from Twelve Transfers
Hi Min,
Please note you have been provided with an answer already, and a response was forwarded to yourself back on Monday; we are unsure why you are suggesting we did not reply to yourself when in fact we did.
We must express our sincere disappointment at your decision to punish us for what can only be considered an unfortunate occurrence. We feel your 1-star review only focuses on one aspect of the transfer, that being the minor confusion which arose with the destination address. You yourself state that overall the transfer went ahead accordingly and feel you have only tried to damage our reputation with this post, as we have no other explication for your actions. You state you are "not for leaving negative reviews", but we feel the exact opposite happened here.
We have already informed you that the driver waited around 10 minutes at the destination, and along with the passenger, tried contacting you for further details. Neither was able to reach you and he eventually departed as he was running late for an upcoming transfer. The driver position confirms at most a small walking distance between the 2 points, and as much as we appreciate the inconvenience, we believe this has been drastically exaggerated by your claims that we left the passenger at the wrong address.
We have forwarded you an official response again and have asked you to reconsider on your actions. We do not view the review posted as being reflective of the overall service provided, which for sure cannot be classified as a 1-star experience and feel you have focused on one aspect instead of an overall view. The fact that you created as many profiles on as many platforms as you could would suggest again that you are leaving this review to punish us, which seems to contradict your own statement to begin with. We do hope you will show consideration, and look forward to your response.
Kind regards,
Twelve Transfers.
Excellent service
Excellent service, could not fault them. Kept me informed throughout including when driver arrived, and he also called to say where he was standing. Took the stress out of worrying if he was there are not! Would use them next time for sure
January 28, 2018
Unprompted review
Not ideal experience
I booked for my parents although they did arrive, the driver insisted they come meet him outside the terminal - they are older and have never been to London and they said this to him, but he insisted. They eventually found him outside. This completely defeats the person of a meet &greet service to take any strain off of traveling. The driver was also unfriendly to them. I pointed this out to the company afterwards, and received a nonchalant response back. it is sad as I thought with all the positive reviews it would be a nice journey but we have had much more pleasant journeys with other taxi services and will not be using them again.
January 7, 2018
Unprompted review
Reply from Twelve Transfers
Hi Megan,
As was detailed in the original communication to yourself, we did not consider your strong use of wording appropriate, especially after understanding what the driver had done. Seeing as you have already posted your review not even 2 minutes after we had responded to your query would suggest that you probably had this review prepared and good to go. We were actually thinking to ignore your email, but cannot overlook false accusations unfortunately.
Please see below...
I am sorry to hear that you had problems on your recent journey, and as much as we appreciate your remarks we do believe that after taking into consideration the driver’s actions, there isn’t much reasoning to classify the experience as disgusting, and we will detail why.
Firstly, it was understood that the driver made contact with the passengers and asked if they are ready for an earlier collection, which they confirmed and agreed to. Secondly, the driver enquired if they wanted him to come into the terminal (which would have taken approx. 10-15 mins) or if they wanted to meet him at the collection point outside (which is at most a 5 min walk from the meeting point itself). He specified that there were no close parking spaces, so this actually resulted in less walking overall. The passengers agreed to this as well, so the driver did not force them to come outside.
He mentioned that at no stage was he angry with the passengers for bringing drinks within the vehicle, and simply asked for caution. He later discovered coffee stains on his back seats, which resulted in him having to take his vehicle out of service for it to be cleaned.
Overall, we do not entirely understand how a driver being early and us applying no charges for spoiling resulted in a disgusting experience at your end, but thank you for bringing this to our attention.
Twelve Transfers.
Every recommendation! Very pleasant experience.
Simple, fast, professional, punctual, clean - those are the words I'd use to describe Twelve transfers service. Simple booking process, fast and clear responses from the staff, professional drivers arriving on time, clean vehicles. I just found my go-to service for managing in the UK when there on business.
December 18, 2017
Unprompted review
Great, dependent & polite service
Great, dependent and polite service. I've used twelve transfers a number of times, and most recently last week for a return journey to Stansted (from north London). Both experiences were fantastic - both drivers arrived early, and I received a clear text message. Both were polite, helpful and generally lovely. I was delayed flying back from Spain, and all text messages from the driver were both understanding and informative.
Highly recommend Twelve Transfers, particularly with 4am pick-ups when you need them to be dependable
October 22, 2017
Unprompted review
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