Twinkledeals 

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See what reviewers are saying

Rated 1 out of 5 stars

They have said my order has been delivered but the tracking says to London when I live in Northamptonshire. I account all of a sudden does not exist and when I try and track it from my order confirm... See more

Rated 1 out of 5 stars

Save yourself the trouble ! The pictures are all stolen boutique pics and a month later after you beg for a refund because no order has been shipped she ignores you then weeks later sends you cheap br... See more

Rated 1 out of 5 stars

Disgusting service. Never in my life have I had so many problems. Didn't receive my coat that I paid for in November, after paying extra for extra fast delivery!!!!! Waiting on my refund from PayPal,... See more

Company replied

Rated 3 out of 5 stars

If you don't pay for their extra insurance, then your item gets mysteriously "lost" in the post. Can't comment on quality because nothing arrived. EDIT: TwinkleDeals have refunded my money in full,... See more

Company replied

All reviews

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Rated 5 out of 5 stars

Would order from again

I ordered 3 items on march 15.18 and received the items march 27.18. All items were exactly as shown. I ordered a crochet top and a dress both in small. Great quailty and true to size. Im 5'4 125lbs and i ordered a small. Fit perfectly. I also got a bohemian tapestry which was great quality. I would def order from this company again!

March 27, 2018
Unprompted review
Rated 5 out of 5 stars

Ordered Multiple Items

I've ordered multiple items from Twinkledeals, and they have almost always met my expectations. The one or two times the items didn't meet my expectations, Twinkledeals customer service refunded me. Overall, I am pleased with the products and service.

March 26, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent!

I am from South Africa and have twice ordered products through Twinkledeals. Both times the product delivery and quality have been superb and according to marketed pictures. I recommend this site and will definitely continue to do so myself!

March 26, 2018
Unprompted review
Rated 5 out of 5 stars

Very good quality for the price being

Very good quality for the price being, very good service. I have ordered several times and all the products are good. I have ordered in the past from similar low price web stores but for me Twinkledeals provides the best quality.

March 25, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing website to shop

Twinkledeals is my favorite website to shop for clothes and accessories. They have many sizes and many different styles, so everyone can find something they love. The prices are great, the quality's good and the service is very friendly. This website has one of the best search filters. The filter has many useful options and it works well. The layout of the entire website is very clear.

March 23, 2018
Unprompted review
Rated 5 out of 5 stars

Twinkle Love!

Not sure what all the fuss is about. I love this place! I have not once had any problems with my orders or my shipping. Each order has always been on time if not a day or 2 earlier! (and I've had several orders placed)..
Ive ordered clothes, shoes, jewelry, home decor and even used it for some last minute Christmas shopping! Most of my wardrobe has come from here more than most places simply because of their punctuality..
I recommend this place to everyone that compliments on what I'm wearing at the time!

March 22, 2018
Unprompted review
Rated 1 out of 5 stars

Horible cosomer service and the quailty…

Horrible costumer service and the quality is poor, and top top it all of they will always send the wrong size. oh i also forgot to mention that there Xl will fix like an xs from a child's store...

February 23, 2018
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Alisss,
We regret that the products did not meet your expectation.   

Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Please check your account and reply to the message we have sent to you regarding your particular case.

We look forward to hearing from you.
Twinkledeals Team

Rated 1 out of 5 stars

I just ordered a dress last night and …

I just ordered a dress last night and it said shipped out. I hope these things will not happen to me. I really need the dress for an event this february 14

February 4, 2018
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Joe,

Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.

Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply,
Twinkledeals Team

Rated 1 out of 5 stars

If I could give less than 1 star I …

If I could give less than 1 star I would. I ordered some wall & Floor decals for my twin sons bedroom back in November specifically because it was 'quick delivery' and would therefore be here in plenty of time for their surprise new bedroom space themed. As soon as they took my money I received an alert to advise it would be up to 28 days which was cutting it fine. I complained to their very standard response customer services and gave up when I realised they must have a cut and paste answer department . Today they have arrived. No note. The box of the projector lamp crumpled and its what my husband would call 'tat' the decals are absolutely rubbish. I've been back on the site to see and the pictures are misleading they do not show that they are basically stickers with a white edging so would not look as per advert unless on a white wall - again this is not how they are shown. I wouldn't put them up - thank goodness we ordered some others from Amazon which came as described, within 3 days and only a few £'s more. NEVER EVER use this 'tat' shop.

February 2, 2018
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Michelle,

We apologize for this situation.


For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Please feel free to contact us anytime.

Twinkledeals Team

Rated 1 out of 5 stars

Disgusting service

Disgusting service. Never in my life have I had so many problems. Didn't receive my coat that I paid for in November, after paying extra for extra fast delivery!!!!! Waiting on my refund from PayPal, thank god I used that to pay for it or I'd kiss my money goodbye. I'm serious people DO NOT ORDER FROM THIS COMPANY!!!!!!

January 26, 2018
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Zoe,
We are sorry to hear that you haven't received your order yet.

Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please reply to our message via the ticket system, and we will offer a solution for you.

We sincerely appreciate your understanding and support.
Twinkledeals Team

Rated 1 out of 5 stars

I ordered a package from this company …

I ordered a package from this company and pre-paid. Received a receipt.

Waited TWO MONTHS, then contacted them about my jacket. Got the tracking information, which indicated the package had "been attempted, no response at residence, item returned." It was HALFWAY BACK TO CHINA.

The kicker? My spouse works from home. There is ALWAYS someone home. Even if there was an attempt at delivery where we got somehow missed once, a second attempt should have been tried.

On trying to contact this company, I got a worthless response and no help whatsoever. Two more months on, and no sign of either my purchase or a refund.

This company is crap.

January 14, 2018
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Kathy,

Thank you for raising this issue.

We sincerely apologize for this delivery issue.

For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

We look forward to hearing from you,
Twinkledeals Team

Rated 1 out of 5 stars

Please don’t let me down

Just ordered a jacket and then stupidly decided to check reviews after.... now I’m really scared :( Please don’t let me down so I can write another review which will hopefully be five stars!

December 28, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Leanne,
Thank you for your recent order on Twinkledeals.

Your parcel has been shipped out and is on its way.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
If you need any help after you receive your item, please contact us.
We will do our best to resolve any issues to your satisfaction

We hope you receive your order earlier.

​Best wishes for 2018 from Twinkledeals.
Twinkledeals Team

Rated 1 out of 5 stars

Against my better judgement I decided …

Against my better judgement I decided to order cloths from Twinkledeals. Everything received was poor quality and way too small. I used the sizing charts provided and items still fit 2-3 sizes small. The XL will not fit my wife who is normally a small to medium. Even if the cloths would have fit the quality is poor. The cloths do not match the description, very thin material, uneven cuts, miss stitched, cheap quality items described to sound of high quality. 3 of the shirts if held up in front of you then you could see straight through them. The jacket that was suppose to be leather was plastic (not even pleather). I am awaiting an email from customer support

December 26, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear James,
We regret that the products did not meet your expectation.   

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We regret that you are having issues with the size of our items.

Please refer to our policy here: https://www.twinkledeals.com/warranty-and-return 
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.

Once again we are sorry for any inconvenience.
Thank you very much for your collaboration.
Twinkledeals Team

Rated 1 out of 5 stars

Poor service

Order number: T1709221538279472. I placed this order on 22 Sept 2017 and the order status does not change from shipped out. Very disappointed. Have sent customer support a mail, but no improvement or progress.

December 11, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Emma,

Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.

Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply,
Twinkledeals Team

Rated 1 out of 5 stars

Annoyed!

Oh dear. I wish I had read the reviews on here before I placed my order. If you haven't done so already, please dont use this firm. Save yourself a headache. I dont know how this company are still operating a business. I placed my order 12 days ago and it still hasnt been shipped. I have sent 2 messages, neither have been replied to. No communication. What a crap way to run a business. Either get on with sending me my goods, or give me back my money!
Dont fob me off with a copy and pasted reply about shipping or something. Your words "Some order can take between 5-10 business days to process" well it beyond that now, so sort it out please.

November 22, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Joanna,
We regret any inconvenience or frustration that your experience has caused you.

Sometimes, due to the stock issue, we will advise customer to exchange the out of stock item for another item or cancel the item.
We sincerely appreciate your understanding.

We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Twinkledeals Team

Rated 1 out of 5 stars

Bad company

Ordered items in Sept - never received them. Wrote to try to get my money back - no go. They stole from me!
Stay away from this company and pass the word.
First order I did from them fine - it’s like they set you up!

November 13, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear N,
We appreciate that you took the to time to write a review.

All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
Please offer us your order number or you can email to support@twinkledeals com titled as "complain from trustpilot".

Thank you for your understanding and support.
Twinkledeals Team

Rated 1 out of 5 stars

Ordered a silk duster jacket 2 weeks …

Ordered a silk duster jacket 2 weeks before halloween, still hasnt come, ruined my outfit, and i payed express delivery (aprox £12 ) fpr 3 days delivery, what a joke! Don't trust!

November 6, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Samantha,

Thank you for raising this issue.

All of our items can be shipped using varying shipping methods.

Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.

For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.

Please offer us your order number or you can email to support@twinkledeals com titled as "complain from trustpilot".

We look forward to your reply.
Twinkledeals Team

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