Twinkledeals 

Great shopping experience on Twinkledeals! Best clothes. This truly feminine light blue dress I gave as a gift to my mom for a special occassion. Fits her so well, ooks like 10 years younger.! Great material, pattern and style! Thank you Twinkledeals!

Scammers is the word that comes to me when I think of these people. And they have a lot of different names, since they have cheated a lot of people. If you take a look in Google or Facebook, you'll hear a lot of different stories with the same background: orders that never arrive, tiny rags sent as XXL clothes, and so on. And they never answer. Don't buy there!!!

Waiting over a month for delivery, have been told there is a delay in shipping and that customer satisfaction is very important to them. Haha
Halloween outfit order 6 weeks in advance and not received at the point this review is written. Excited happy child, now sad disappointed child HALLOWEEN RUINED THANKS TWINKLEDEALS
I will never use this company again

Absolutely useless company!
Customer services are awful!
Paid nearly £9 for a faster delivery only to be told on the day it was supposed to be delivered! - still 9 days later mind you - that it had been discontinued and no longer in stock!! which was after I asked first! No e-mail to tell me!!
I would never recommend this company to anyone!!! I have never been so poorly spoken to in the 10 years I have been shopping online!! Disgusting!!!

The company took my money and the product did not arrive. I waited a month before contacting them about my missing delivery, and they told me the product was not in stock, and would not be for another two week.

They could have told me the product was not in stock when I bought it, but they did not. They suggested that I pick a different product instead.

I would pick another product but there are no stock messages on any of the product pages, so how do I know which to pick??

Terrible company with terrible customer service and no respect for their customers. You will find the products elsewhere, so no need to go down this terrible customer journey of neglection.

I ordered a few orders from twinkledeals before this happened. This time, according to Canada Post, they sent the package with an incomplete address so the package was returned to sender. When I finally made contact with twinkledeals they gave me one of two options.

1. Receive 1/2 my money back in the form of credit.
2. Receive 1/2 my money back through Paypal

I chose number two but there should have been just one choice: SHIP THE PACKAGE BACK. Unacceptable.

Ordered item paid extra for quick delivery of 7 to 10 days, however item shows shipped but not received yet. Have contacted them and they’ve asked for information that they already hold on file. This may be a security check don’t know. Do not recommend this company. I certainly won’t use them again which is a pity because they have some really lovely items but delivery service lets them down.

Have now been told delivery failed although I received no notification of attempted delivery. Item returned to warehouse but can’t arrange redelivery. Item no longer available so will refund minus delivery charge. Keep well away from this company. Who charges delivery for an item that can’t be delivered

I have placed my order TA1709171657595892. Status of my order in the Twinkledeal app has not changed since and is still on processing.
I chose delivery with trackingnumber, but until now I havent received the tracking number either. I assume I will receive it when status changes to 'shipped'.

Twinckledeals said that they would give me a full refund as when I placed an order with them they used YODEL delivery company and YODEL left the parcel on my doorstep and it was stolen. I have only received a part refund why???? My order number is JJD0002256681703194. This is so annoying. Get your customer service sorted Twinckledeals And YODEL!!!!!

2 months ago I ordered a jacket of their stores. The order was never delivered due to a wrong adres. I got a mail from pos malaysia that the package was returned to sender.
After having contact with Twinkledeals they try too ship me off, with the line "your goods have been destroyed by local customs".

After contacting local customs, it appaers Twinkledeals is straight up lying to their costumers, and trying to keep their money. After contacting Twinkledeals, providing them with screenshots and prove the item was send back to them, they keep sending me standard emails saying the items got destroyed by local customs.

Please don't ever buy from this company. They lie to their costumers, try to keep their money and provide a horrendous service. Especially the lying about items being destroyed by customs, even tough I've included screenshots and evidence from pos Malaysia stating the item have been returned to sender, triggers me.

I wonder how many people they have scammed already like this. Please NEVER buy from this company.

My Order never received as they have shipped it to another state. and when I asked from them to correct the address they didn't do any action. My shipment address registered by me was correct but the zip code was nothing. They insisted that I'm the cause for not receiving the package as I have submitted wrong address. when I get back to the carrier I found that the shipping address is not the same I have registered, and it was shipped to another state. They didn't offer help or refund me the order money claiming that I have entered a wrong address. What a Shame?b

Awful products, customer service is terrible. Purchased 2 items, one came and the sizing was nowhere near what it was in the size chart. The other item was not there. Was told the 2nd item is out of stock and could ship out in 2 weeks Priority, agreed to that, then a few days later they said the item wont be back in stock. They said they would provide a refund but instead of going to my Paypal, it went as a balance on their site. For the other item they are at least being honest and saying they will only offer another item or store credit- however I have no desire to buy anything else from them now! Hopefully PayPal can help get my money back.

Ordered a pair of sun glasses on May 5th of this year and have still not received them ok they only cost £2.37p but still feel like i have been ripped off have written this experience off now but have advised all my friends DO NOT PURCHASE from this company it is annoying whne they steal your money and you don't receive your goods.

On 30 June, I ordered and paid for 3 pairs of boots, a watch and a dress. I received the boots fairly quickly - the problem with them was that I ordered 2 pairs of the same boots, in the same size - one pair was perfect the other - although stamped the same size - was TWO sizes smaller.
The watch arrived a few weeks after the boots.
It is now 26 August, and I am still awaiting the dress. I was finally advised that the dress had been dispatched on 22 July - 3 weeks after ordering it. Every communication with twinkledeals has just referred me to shipping times, and in the latest one they tell me that shipping times (advised as 45 days in this case) are BUSINESS DAYS!!
I am more than disappointed with the service - all goods were birthday presents, the dress is obviously far too late, and one pair of boots do not fit!!!

Update
28 August - 59 days after I paid - I have finally received the dress.

Most of the ítems I get was not goog ...the sice.was complete different
So I can not used

I received my order a few days ago, it took just about as long as expected being that it is shipping from china. The quality of the product is good, I measured before selecting the size and I typically did have to purchase a size that was much larger than what I would normally buy. Remember that a lot of sizing is "vanity" sizing in the US, follow the sizing guide and there shouldn't be too much of an issue. My experience matched my expectations. I will definitely buy from there again.

I ordered a tapestry and have not received it yet. On the tracking page, It has been at the same place for some days.

The product (a coat) sent was of the poorest quality... truly I would be too embarrassed to wear it... that's if I could get it on. Although I ordered the largest size which it was indicated would fit me, I simply couldn't get this coat on and finally, when I complained, Twinkledeals offered only the most minimal refund. Unfortunately then because I accepted it, no further refund via Paypal could be offered.... But in the end, this is really a poor outcome for Twinkledeals. They may have gotten $30 or so out of me, however the poor publicity, my negative reviews, the fact that I will never buy through them and the fact that I will warn everybody away from them will inevitably cost them much more in the long run.

Final note... after this review, Twinkledeals did decide to refund the whole amount which has been deposited into my Paypal account. Thank you..... Because of this, I've changed my 'Title of Review' from 'Don't get sucked in!' to 'Be Wary!'

I recently bought two fidget spinners for my son that I ordered in June, and had read that it could take some time, but really!? Its now August and there is no tracking of the package as of July 7th when it said it was received at US customs, and then nothing since. Have no idea what's going on and my son checks the mail every day hoping his package arrived. Probably will order from another site next time.

I order 2 hair wigs as described and shown on the picture. I made the order at the same time ( one basket) and paid. This was back in May and the products got delivered on different days and times.

We are now in July and I have been communicating via their websites in regards to returning the products and obtaining a refund. After several emails they agreed to a refund. Now when they take the money of your credit cards there is no problem, now try and obtain a refund is so much harder.

Firstly they they take a very long time to reply and then their replies are not good enough. Its almost like they do not understand your messages and are deliberately prolonging the process.

After so many emails and emails they have now come back with that they cannot refund the amount to my credit card as they do not have a refund function on their system. They now asked me for further proof so that they can ask a 3rd party to refund which can take a further 7 business days.

I strongly believe that they are prolonging the system so that customers give up on their refund and lose out.

There service is absolutely disgusting and do not have a proper processing system. I would never recommend anyone buying from twinkle deals because you end up losing out and you end up with a product you do not want and no refund.

What happen to your customer service and looking after your customers????

I will continue posting my view on here and letting other customers know not to shop at twinkle deals. I also wants this message to be passed onto your managers for them to look into and deal with.