Twinkledeals 

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Rated 1 out of 5 stars

They have said my order has been delivered but the tracking says to London when I live in Northamptonshire. I account all of a sudden does not exist and when I try and track it from my order confirm... See more

Rated 1 out of 5 stars

Save yourself the trouble ! The pictures are all stolen boutique pics and a month later after you beg for a refund because no order has been shipped she ignores you then weeks later sends you cheap br... See more

Rated 1 out of 5 stars

Disgusting service. Never in my life have I had so many problems. Didn't receive my coat that I paid for in November, after paying extra for extra fast delivery!!!!! Waiting on my refund from PayPal,... See more

Company replied

Rated 3 out of 5 stars

If you don't pay for their extra insurance, then your item gets mysteriously "lost" in the post. Can't comment on quality because nothing arrived. EDIT: TwinkleDeals have refunded my money in full,... See more

Company replied

All reviews

(518)

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Rated 5 out of 5 stars

I had excellent customer experience in Twinkledeals!

Good price company with products of great qualities and great variety!
I've been a customer for a long time and I've never had a problem if I want! All of my orders arrived on time and packed very carefully!
EVERY TIME I needed help, I got support response within 24 hours. I only have compliments to do about the company and recommend it to everyone!
They are honest and kind! Really care about the personal satisfaction of every customer!
I intend, with all certainty, to remain a loyal customer! I'm in love with every product I've bought with them ♥ IT'S WORTH IT, THEY ARE THE BEST! Particularly, my favorites!

July 11, 2017
Unprompted review
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Reply from Twinkledeals

Dear Tay,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Twinkledeals.com again soon for all our latest deals.
Many thanks,
Twinkledeals Team

Rated 4 out of 5 stars

Great quality at a reasonable price

Great quality at a reasonable price. Website is easy to explore and neat. Have been their customer for awhile and will continue to make purchase from them. :)

July 11, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Rosalind,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Twinkledeals.com again soon.
Twinkledeals Team

Rated 1 out of 5 stars

Complete disrespect for the customer

Hello,
I have decided to finally write to your support customer service because my previous two requests about my order status went completely unanswered.
I find this kind of disregard for the customer completely disrespectful.
In the beginning of May 2017, I ordered a shirt, paid for it and started waiting. Few days later I received the email that my item is on its way and should arrive withing 10-25 business days.
Today we have the 10th of July and I have not received anything. As I mentioned, my two requests for order status were completely unanswered.
The tracking shows that my order is supposed to have been already in my country from 27 May.
I tried calling as well, but the number kept disconnecting. Not only you are testing the customer's patience, but you disrespect us completely.
I would like to receive the clear update on my order as soon as possible. Secondly, if the item got lost (as I presume), I would like it to be shipped to me as soon as possible with the priority mail free of charge. For all the silent treatment and ignoring of my request, I believe that I deserve some proper customer service at least.
I wonder if this gets resolved. I will definitely keep you posted here.

July 10, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Jack,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Twinkledeals Team

Rated 2 out of 5 stars

Was going to order £100 pounds worth of …

Was going to order £100 pounds worth of clothes. It told me to enter a code to get 10% off the price. I entered the code it applied the discount imagine my surprise when it took off £1.29 now that's clearly not 10% it should of been £10.00 off. I did not complete the order because of this. It didn't say that it was only on full priced items it said for a further 10% off.

July 9, 2017
Unprompted review
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Reply from Twinkledeals

Dear James,
We are sorry for any inconvenience.
Coupon can't be used on item that are already discounted or on sales. If you use a coupon on a discounted item, the original price will be charged.
In such case, please just remove the coupon to get the best price.
Please contact us at:https://support.twinkledeals.com/ticket/ticket/index with the subject 'Reply from Trustpilot.com'.
We look forward to hearing from you.
Best regards,
Twinkledeals Team

Rated 1 out of 5 stars

Stay away!

Payed in May, till June still didn't receive delivery

July 8, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Tamara,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Twinkledeals Team

Rated 2 out of 5 stars

Ordered a pair of shoes on 23rd may

Ordered a pair of shoes on 23rd may, and it's 7th July and still no package has arrived to Johannesburg . Not happy at all.

July 7, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Bianca,
We feel sorry that you haven't received your order.
We have shipped out your order and it is in transit now.
We have sent you a message regarding your order via our ticket system.
Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team

Rated 5 out of 5 stars

Had a change of heart

June 29th:
I wouldn't recommend this company to my worse enemy! And I only ordered fidget spinners for my child when the stores couldn't keep them in stock. I ordered the end of May and now they tell me it's up to 45 days for shipping! It's aggravating having to constantly explain to a child why something hasn't arrived yet.

One week later:
Twinkedeals has really worked with me. After my review they went above and beyond to make sure my daughter and I was satisfied. I hate it had to go to this extreme because I don't like having to give bad reviews. After being compensated I think I would give them another chance. Thank you for working with me.

June 29, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Jeanee,
We feel sorry that you haven't received your order.
We have shipped out your order and it is in transit now.
We have sent you a message regarding your order via our ticket system.
Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team

Rated 5 out of 5 stars

The best dress I never bought!

I bought a dress that was beautiful but was cut way too long, and couldn't be shortened - the pattern would have been ruined.
I wrote a review giving it a one star.
Then I received the best, most excellent Customer Service - EVER!
Twinkledeal contacted me, offered a full refund, didn't want the dress back but asked that I donate it, and gave me extra points for my next purchase.
All that was done quickly, politely, with the careful attention of a nice woman.
Seriously - this was the best experience, even without the dress. They have my trust!
I will definitely try them again !!

June 24, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear michal,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Twinkledeals.com again soon for all our latest deals.
Many thanks,
Twinkledeals Team

Rated 5 out of 5 stars

order T1705300806304420

I really liked the assortment of this store, I ordered a shirt, I really liked it, it was of good quality, well-made, neatly packed, very fast delivery (within 2 weeks I received my parcel in Russia) track number was tracked. I made a purchase on May 30, 2017, on May 31 the promise was sent, and on June 16 I already received the parcel, but I received a parcel to the post office on June 13. I was very pleased with the shirt, the only drawback was not much size, I was agreed to compile part of the cost, but you can and return. And yet I recommend this store.

June 22, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Vladimir,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Twinkledeals.com again soon.
Twinkledeals Team

Rated 5 out of 5 stars

I've orded 2 fidgets spinners and it's …

I've orded 2 fidgets spinners and it's almost been a month now! I have still not recieved it i am very very disappointed! I wish i could get refund! If you are buying something expect to not receive it! :/

*UPDATE*

Very fast support and i got refund very fast! Thank you! Very nice customer support

June 9, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Assiv,
We feel sorry that you haven't received your order.
We have shipped out your order and it is in transit now.
We have sent you a message regarding your order via our ticket system.
Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team

Rated 5 out of 5 stars

I had excellent customer experience in Twinkledeals!

I bought 4 bikinis from twinkledeals. I am pleased with my orders' quality and sizes. Quality of 2 of them were beyond my expectations, 1 was as I expected. 4th had a tanga bottom (which i cant wear) and I didnt realize this during my shopping. When I got it, I realized this and I wrote it to the support center. They offered me change or refund. Since it was my responsibility to pay attention on the product before I purchase, ı did not want any return and accepted not to use the bikini. One day I had a surprise cargo from twinkledeals. They sent me the same bikini with brief bottom in the box as a gift. I was excited, this was a very sweet surprise for me:)
Aftersales support is very important for me in online shopping. they are very good at it!

June 8, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Oyku,
We appreciate that you took the time to write a review.
Thank you,
Twinkledeals Team

Rated 5 out of 5 stars

thank you for every thing you have send …

thank you for every thing you have send but I still haven't got my white dress. Maybe you missed it. Would you please check it again and send me my dress. Thanks for everything again

June 2, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Birim,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Twinkledeals.com again soon for all our latest deals.
Many thanks,
Twinkledeals Team

Rated 5 out of 5 stars

Very good

Very good
The online shop.
The dress was beautiful.

June 1, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Nikolett,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Twinkledeals.com again soon.
Twinkledeals Team

Rated 1 out of 5 stars

I still haven't received my stuff and I …

I still haven't received my stuff and I ordered it April 12...

June 1, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Mermaidmama,

Thank you for taking the time to write your review.

For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Many thanks,

Twinkledeals Team

Rated 1 out of 5 stars

I'm upset!

A month I wait for the clothes I ordered. After a month I write where they've lost. The pages told me that they do not have them in stock. Why didn't they write me early? I'm upset!

June 1, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Vanessa,

We are sorry to hear you are having issues.

All of our items have a processing time that is shown clearly on the product page.

Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Best regards,

Twinkledeals Team

Rated 4 out of 5 stars

Good experience and products.

June 1, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Maria,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Twinkledeals.com again soon for all our latest deals.
Many thanks,
Twinkledeals Team

Rated 3 out of 5 stars

Fragile ladies Hats arrived severely damaged not packed properly

Bought 2 formal ladies hats from them. They shipped them in Polythene bags with absolutely no protection, hats arrived in pieces and totally ruined. Initially they refused to provide a refund unless I paid to have the hats shipped back to China, eventually they conceded that this was their issue and issued a full refund.
I will probably use twinkle deals again but I will be wary about fragile items.

May 30, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear David,

We are so sorry for this situation.

Please note all of items will do a carefully and thoroughly quality checking. And we will also dispatch our products with protective material so that it could be delivered to our customer in perfect state.

Please check your account and reply to the message we have sent to you regarding your case.

Thank you,

Twinkledeals Team

Rated 1 out of 5 stars

undelivered order

Order made on Apr 20, 2017, no shipment yet on May 29, 2017 to Canada.
Order
Order T1704201927539038

May 29, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Victor,

Thank you for your feedback.

All of our items have a processing time that is shown clearly on the product page.

We have shipped out your order and it is in transit now.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Best regards,

Twinkledeals Team

Rated 1 out of 5 stars

I Ordered A HOODIE FROM THEM AND I …

I Ordered A HOODIE FROM THEM AND I Never RECIEVED it. I contacted them and they told me to contact the carrier. I paid extra for insurance to receive this and they are ignoring the issue.
Sad

May 27, 2017
Unprompted review
Twinkledeals logo

Reply from Twinkledeals

Dear Rene,

Thank you for taking the time to write a review.

Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.

We have sent you a message via a ticket. Please login to your account to check and give us a reply.

Twinkledeals Team

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