TwinSunHeating Reviews 

202
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the friendly, professional attitude of the engineers during home visits. People appreciate the thorough maintenance checks and the helpful explanations provided after completing the work. Booking a service plan is described as easy and efficient, offering reliable security for households. Conversely, a small portion of people felt that pricing and cost estimates varied significantly, with some noting expensive quotes or unexpected fees. Other customers experienced contrasting financial outcomes regarding expenses depending on whether they held an active maintenance plan.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt responses and professional... See more

Staff

Clients share satisfaction on staff, noting that the team and engineers are consistently polite,... See more

Price

Consumers experience mixed feelings regarding pricing, as some reviewers praise the fair rates and lack of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that communication with the team is... See more

Booking process

Users describe positive interactions with the booking process, highlighting how easily they can set up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. We struggled to get gas safety engineers to commit to a date for a check of some appliances in a new home after two weeks of trying. TwinSun were super responsive and were able to ge... See more

Rated 5 out of 5 stars

Second time we used TwinSun and very happy! Our heating system pressure went up significantly and we called TwinSun. An engineer was sent out to investigate - he arrived on time and was friendl... See more

Rated 5 out of 5 stars

Twinsun are a truly outstanding and professional trade team. The quality of their work and their attention to detail is unrivalled in the modern era of finding a great plumber and heating engineer onl... See more

Rated 5 out of 5 stars

Andrew, our Twin Sun engineer, attended promptly, and quickly assessed what was needed to repair our boiler. His explanation was clear and professional and his work effective. Andrew was also very ple... See more


Company details

  1. Heating Contractor

Written by the company

Gas boiler service, repair and maintenance company offering service and care plans. We are a gas boiler service and maintenance company based in Wigan, serving the North West We have over 20 years experience working on domestic gas boilers, with continuous training in the field to ensure we can offer the best possible service. We take great pride in our gas boiler servicing being thorough and precise with the latest in servicing and diagnostics equipment. We offer: - Gas boiler servicing - Gas boiler service plans - Gas boiler repair Our bespoke service and care plans give you all year round peace of mind knowing your heating maintenance is just a call away. We pride ourselves being a company that is small enough to care about our customers as individuals but large enough to be able to serve our customers quickly and efficiently. We have an admin team that is available 8am-9pm weekdays and 8am-4pm weekends. Get in touch to see how a premium and modern heating company can give you Peace Of Mind For Your Central Heating.


Contact info

4.8

Excellent

TrustScore 5 out of 5

202 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(202)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service. Highly recommend.

Andy and his team provided expert and professional advice. No hidden costs and swift repair and boiler installation. Introduced me to his service plan @ reasonable price and great protection.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Dream Team

Twin Sun Heating team have been wonderful to work with. They've done a number of services for us and have always been professional, punctual, and dependable. I am at ease knowing that our heating is in the hands of people I can rely on. TwinSun Heating is highly recommended by me.

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Professionally and dependable

For us, Andrew and the Twin Sun Heating team have been fantastic. They have worked on numerous projects for us over the years, and have consistently delivered on time, professionally, and with dependability.

Knowing that our heating is being handled by experts I can rely on gives us confidence and reassurance.

As a result TwinSun Heating is something I heartily endors and why we made the decision to enroll in their excellent service plan.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

TwinSun heating were excellent

TwinSun heating were excellent. They came and fixed my boiler, Andy was professional, clean and also pleasant to have do the work for us. We immediately switched to their service plan which is great value. Thank you!

June 27, 2023
Unprompted review
Rated 5 out of 5 stars

Speedy response for Short Term Rental Property

Had an urgent issue with radiators at one of my properties used as an Airbnb - Andy at Twinsun managed to get someone out to me within the day to sort the issue before the next guest arrived. Can’t thank him enough for all his help!

June 28, 2023
Unprompted review

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