TW Suspension Tech Reviews 271

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and extensive knowledge in motorcycle suspension. Many people appreciate the personalized approach, clear communication, and quick turnaround times for services and deliveries. The quality of the products and work performed is frequently mentioned, with customers noting significant improvements in their bike's handling and overall performance. Reviewers often describe the results as transformative, making their bikes feel much more precise, stable, and enjoyable to ride.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently reporting excellent service and value... See more

Product

Customers consistently note positive experiences with product, stating that it does exactly what it says and... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many highlighting the helpfulness,... See more

Quality

People report positive experiences with quality, noting that their bikes feel significantly better to ride... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The new rear shock from tractive has addressed the failings of the standard Honda suspension.uprated spring to suit my requirements ,effective rebound damping, easy to adjust spring preload with remo... See more

Rated 5 out of 5 stars

I was looking for help regarding the rear suspension on my Scout Bobber. After doing some research I found TW Tech Suspension. I bought a pair of second hand Ohlins and took them to Teut at TWTS an... See more

Rated 5 out of 5 stars

TW Suspension Tech is simply the best Motorcycle Suspension Dealer and Technicians in hte UK. Unsurpassed knowledge and also great advice. Teut rebuilt my front forks with upgraded internals a... See more

Rated 5 out of 5 stars

Fantastic service and response from the Tw suspension team. From start to finish the service was carried out quickly and returned to me Ahead of the scheduled date. With top quality service and knowl... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

TW Suspension Tech specialise in all elements of motorcycle suspension sales, servicing, tuning and set up. We are premier dealers and service center for K-Tech, Bitubo, Nitron, YSS, Andreani, Race Tech, Dal Soggio and Tractive. With over 12 thousand products available to order online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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1-star

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Rated 5 out of 5 stars

Brilliant Service from TW Suspension Tech

I couldn’t be happier with the refurbishment work on the Aprilia Shiver front forks one of which was pitted and leaking badly. It was impossible to source a replacement stanchion at a realistic price and I had almost given up on ever getting the bike back on the road. Then I saw an advert for TW Suspension in a NG Road Racing programme. TW fully refurbished the forks and had the faulty stanchion rechromed. The cost of the work was very fair and I was given a clear idea of the price and time scale before I sent the forks off to them - so no unexpected delays or unpleasant surprises with the final bill. Brilliant!!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Words can’t explain the difference Teut…

Words can’t explain the difference Teut made to the bike. It felt like a different bike on the ride home. Far more compliant and it now stops trying to stand up mid corner. Front end isn’t vague or twitchy anymore. Best money I’ve spent on the bike so far!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

You can trust

The initial stage was not ideal, but the issue was later resolved quickly and in a professional manner. I highly recommend it.

April 13, 2026
Rated 5 out of 5 stars

R1200gs Bitubo upgrade rear shock

Awesome service,talked me through various options,decided to plump for a new Bitubo set up with coil spring upgrade for my knackered R1200 gs rear shock to incorporate the esa set up.Tuet knew what he was talking about,it arrived nice and shiny,good price,now installed and working brilliantly,will use again and looking forward to many miles touring,well chuffed!

March 25, 2026
Rated 5 out of 5 stars

Excellent Service - 1997 Honda VFR 750 Forks

Really helpful and informative advice from Teut (by phone and email) which was tailored to me, my bike and my riding style/proficiency. What a refreshing change that the personal touch has not been replaced by some anonymous web-based algorithm!

Also … it’s great to see that some older/venerable motorcycles are still looked after by suspension specialists such as TW Suspension Tech. In my case, I now have all the components needed to update/upgrade the front fork internals of my 1997 Honda VFR 750 - in short, excellent service and swift delivery - delighted with the help and service … many thanks again!

March 19, 2026
Rated 5 out of 5 stars

TW Suspension Tech - vintage twin shock

I went to TW Suspension Tech for advice on installing heavier forks springs on my 1979 RM400 as they were one of the very few companies that can supply Race Tech springs from the USA. From the start Teut was very helpful, he spoke through the options and I sent my forks off for a service and upgrade via Royal Mail (only £15 to send the forks). The forks were stripped, serviced and upgraded and returned to me in about 10 working days. From the start Teut was very helpful, he communicated well and gave good advice. I also ordered new YSS twin shocks upgraded for weight. I would definitely use again and would recommend TW Suspension Tech. Can’t wait to try the bike out.

March 16, 2026
Unprompted review
TW Suspension Tech logo

Reply from TW Suspension Tech

Thank you so much for the kind words, it was a real pleasure working on your RM400 — a fantastic piece of vintage motocross history! 🏍️
It's great to hear your feedback and that you are happy with the servives provided. I can also confirm that your YSS twin shocks and heavier springs have been dispatched today and should be with you tomorrow, so you'll be all set to get the bike out very soon!

We hope it rides as good as it looks once you get it out on the trails — do let us know how you get on!

We look forward to helping you again in the future and thank you for taking the time to leave us a review. It really does mean a lot to us.

Kind Regards,

Teut
TW Suspension Tech

Rated 5 out of 5 stars

Great service and such a helpful owner…

Great service and such a helpful owner of the business! The product comes recommended and speaks for itself! Being fitted at the moment! My best Regards to Teut Wiehn!
Kevin Doherty
Macushla AT & FS

March 4, 2026
TW Suspension Tech logo

Reply from TW Suspension Tech

Thank you so much for the wonderful review Kevin, I really appreciate the kind words! 😊
It was a pleasure helping you out and I hope the fitting goes smoothly — I look forward to hearing how you get on with it once it's all up and running. I'm sure you'll notice the difference straight away!
Please don't hesitate to get in touch if you need anything further and we look forward to helping you again in the future.
Kind Regards,
Teut
TW Suspension Tech

Rated 4 out of 5 stars

They did call to say my order was out…

They did call to say my order was out of stock and replied to emails promptly,which makes a nice change from some companies I've delt with

March 4, 2026
TW Suspension Tech logo

Reply from TW Suspension Tech

Thank you for taking the time to leave us a review and for your understanding regarding the stock situation. We always aim to keep our customers informed as quickly as possible and we're glad to hear the communication was helpful.
We hope to be able to fulfil your order very soon and please don't hesitate to get in touch if you need any further updates or assistance.
We look forward to helping you again in the future.
Kind Regards,
Teut
TW Suspension Tech

Rated 5 out of 5 stars

I got exactly what needed

I got exactly what needed! And it was all delivered within a few days! Excellent service! Happy days ☺️

March 10, 2026
TW Suspension Tech logo

Reply from TW Suspension Tech

Thank you so much for the lovely review, really pleased to hear everything arrived quickly and was exactly what you needed — happy days indeed! 😊
We look forward to helping you again in the future and please don't hesitate to get in touch if you ever need anything further.
Kind Regards,
Teut
TW Suspension Tech

Rated 5 out of 5 stars
TW Suspension Tech logo

Reply from TW Suspension Tech

Thank you so much for taking the time to leave us a review, really pleased to hear you were happy with the service! We always aim to turn orders around as quickly as possible so it's great to hear that coming through.
We look forward to helping you again in the future and please don't hesitate to get in touch if you ever need anything further.
Kind Regards,
Teut
TW Suspension Tech

Rated 5 out of 5 stars

Very knowledgeable and lovely to talk…

Very knowledgeable and lovely to talk to. Really know their stuff and super helpful. Thanks guys.. can't wait for summer now.

February 16, 2026
TW Suspension Tech logo

Reply from TW Suspension Tech

Thank you so much for the kind words, it really does mean a lot to us! 😊
It was a pleasure speaking with you and helping you get sorted — we hope the summer comes around quickly and that the bike performs exactly as you're hoping when you get it out!
Please don't hesitate to get in touch if you need anything further and we look forward to helping you again in the future.
Kind Regards,
Teut
TW Suspension Tech

Rated 5 out of 5 stars

TW Suspension Tech is simply the best…

TW Suspension Tech is simply the best Motorcycle Suspension Dealer and Technicians in hte UK.

Unsurpassed knowledge and also great advice. Teut rebuilt my front forks with upgraded internals and they were fantastic. I've since had my forks serviced and a rear shock rebuilt.

I honestly can not recommend them enough.

Go visit him. You will not be disappointed.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Highly recommended.
Good communication friendly and knowledgeable
Gave a breakdown of services and costs before work had commenced.
Fitted all new suspension front and rear then setup it for me.
Bike rides so much better than before.



March 4, 2026
Unprompted review
Rated 5 out of 5 stars

TWS experience

I’ve used TWS (Teut and Robin) a number of times now for buying and setting up suspensoon and the experience is first rate. They’re very knowledgeable, super friendly and communication is excellent. Highly recommended!
Alan

February 23, 2026

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