TW Suspension Tech Reviews 271

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's helpfulness, professionalism, and extensive knowledge. Many people noted the quick turnaround times and efficient delivery of products, often receiving items ahead of schedule. The quality of the products and the work carried out, particularly on suspension setups, is frequently described as excellent, transforming their bikes' performance and handling. Reviewers also appreciate the clear communication and detailed advice provided, ensuring they were kept informed throughout the process. The company's ability to cater to specific needs and provide tailored solutions for various motorcycles, including older models, further contributes to customer satisfaction.

What people talk about most

Service

Consumers find service to be positive, consistently reporting excellent and first-class service with fast and... See more

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Quality

Customers had positive experiences with quality, noting that their bikes felt significantly better to ride... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The new rear shock from tractive has addressed the failings of the standard Honda suspension.uprated spring to suit my requirements ,effective rebound damping, easy to adjust spring preload with remo... See more

Rated 5 out of 5 stars

I was looking for help regarding the rear suspension on my Scout Bobber. After doing some research I found TW Tech Suspension. I bought a pair of second hand Ohlins and took them to Teut at TWTS an... See more

Rated 5 out of 5 stars

TW Suspension Tech is simply the best Motorcycle Suspension Dealer and Technicians in hte UK. Unsurpassed knowledge and also great advice. Teut rebuilt my front forks with upgraded internals a... See more

Rated 5 out of 5 stars

Fantastic service and response from the Tw suspension team. From start to finish the service was carried out quickly and returned to me Ahead of the scheduled date. With top quality service and knowl... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

TW Suspension Tech specialise in all elements of motorcycle suspension sales, servicing, tuning and set up. We are premier dealers and service center for K-Tech, Bitubo, Nitron, YSS, Andreani, Race Tech, Dal Soggio and Tractive. With over 12 thousand products available to order online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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Rated 5 out of 5 stars

10/10 service as usual from Teut

10/10 service as usual from Teut. Always super friendly and knowledgeable. I use his services for business & personal use and couldn't recommend him enough.

February 24, 2026
Unprompted review
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi James,
Many thanks for taking time to leave us a review of the services provided. I am pleased that you are happy with the service and support provided and will look forward to supporting you again in the future. Kind Regards, Teut

Rated 5 out of 5 stars

Aprilia rs 50

Really great service, after speaking to somebody I had a new rear shock delivered in 2 days thanks

February 10, 2026
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi James,
Many thanks for leaving a review of our services. I am pleased that you are happy with the services provided. I will look forward to supporting you again in the future. Best Regards, Teut

Rated 5 out of 5 stars

Triumph Tiger Rally Pro

Hi Teut
Just fitted forks back to bike and had a little ride out today, I haven't touched any adjustments yet as thought I'd wait till shock comes.
Wow what a difference already, the front of the bike feels higher and way more planted both on and off road the extra height it's sitting up has made me put seat into the lower height obviously this will hopefully lead to a slacker head angle which is what I wanted, I look forward to a descent shock which will enable rear to be set correctly.
Loads more feedback and felt great on the road, as soon as I hit some dirt it felt like a different bike from previously this is due I can imagine to head angle , best part was pushing into the rough stuff the big girl was eating it up.
What ever you have done to the damping has transformed it, I've a big off road day this weekend so we'll see how I go.
Thanks so much for 1st class service and helping turn my Tiger Rally Pro into the bike Triumph should have made.
Roll on the new shock.

Thanks again
Dave

February 17, 2026
Unprompted review
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Dave,

Thank you for leaving me a review. I am really pleased that you are happy with the re-shim and respring work. You should have also received your New TracTive shock that I posted put to you earlier this week. Let me know how you get on after fitting it and test riding it. :)

Best Wishes

Teut

Rated 5 out of 5 stars

I have used there services before at…

I have used there services before at the race track and found them to be totally reliable and easy to work with so when needing a full service/refresh over the winter months to get ready for next season it’s a fantastic experience they kept me updated all the time and provided full information on what was needed and what work had been completed very prompt considering it’s a busy time of the year for them 10/10 keep up the good work will be using there services again cheers Dave#62 🏍️🏁

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication, Teut had given a breakdown of services and costs before work had commenced and once work had started there were emails keeping me up to date.
Turn around time for refurbishment was on time and my items were packaged well for returns delivery.
The work carried out was to an excellent standard and my forks look like new, I am very impressed with the overall look and quality of work.
I would recommend using TW suspension tech to others.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Scout Bobber Ohlin Setup…

I was looking for help regarding the rear suspension on my Scout Bobber. After doing some research I found TW Tech Suspension.
I bought a pair of second hand Ohlins and took them to Teut at TWTS and he told me what was required to repair and set them up to match my weight, height and bike specifics.
He has an excellent work ethic, professional setup and has a great team working alongside him! Without any doubts, I would highly recommend TWTS to anyone looking for a first class suspension setup or if you have any suspension issues whatsoever, he is your man!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Old School customer service survives and thrives at TW Suspension Tech.

I recently contacted TW Suspension Tech to enquire about servicing and setting up the front and rear Ohlins shocks on my BMW. I contacted them initially by e-mail and received a prompt and personal response from Teut that day. He confirmed that he was able to do the work and provided an idea of the expected charges and lead time. I had already heard very positive reviews about TW and the quality of their work but it was the very personal, friendly, honest and transparent way in which Teut goes about his business which means I have no hesitation in recommending him. My bike was transformed as a result of his work. Old School customer service survives and thrives at TW Suspension Tech.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Good communications, good service, the right advice and products, fast delivery... many thanks.

November 11, 2025
Rated 5 out of 5 stars

Supplied exactly what I wanted

Supplied exactly what I wanted, well packed, on time, perfectly setup, competitively priced and most importantly with stickers !

November 11, 2025
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Roddy,
Many thanks for taking time out to leave me a review. I am pleased that you are happy with the services provided once again and look forward to supporting you again in the future.

Kind Regards,

Teut

Rated 5 out of 5 stars

Found TW Suspension online

Found TW Suspension online, emailed a query and the team called me to discuss my requirements.

Excellent Tech knowledge and very polite discussion with TW Team member.

Will definitely use TW Suspension again with future build projects.

October 27, 2025

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