TW Suspension Tech Reviews 271

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's helpfulness, professionalism, and extensive knowledge. Many people noted the quick turnaround times and efficient delivery of products, often receiving items ahead of schedule. The quality of the products and the work carried out, particularly on suspension setups, is frequently described as excellent, transforming their bikes' performance and handling. Reviewers also appreciate the clear communication and detailed advice provided, ensuring they were kept informed throughout the process. The company's ability to cater to specific needs and provide tailored solutions for various motorcycles, including older models, further contributes to customer satisfaction.

What people talk about most

Service

Consumers find service to be positive, consistently reporting excellent and first-class service with fast and... See more

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Quality

Customers had positive experiences with quality, noting that their bikes felt significantly better to ride... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The new rear shock from tractive has addressed the failings of the standard Honda suspension.uprated spring to suit my requirements ,effective rebound damping, easy to adjust spring preload with remo... See more

Rated 5 out of 5 stars

I was looking for help regarding the rear suspension on my Scout Bobber. After doing some research I found TW Tech Suspension. I bought a pair of second hand Ohlins and took them to Teut at TWTS an... See more

Rated 5 out of 5 stars

TW Suspension Tech is simply the best Motorcycle Suspension Dealer and Technicians in hte UK. Unsurpassed knowledge and also great advice. Teut rebuilt my front forks with upgraded internals a... See more

Rated 5 out of 5 stars

Fantastic service and response from the Tw suspension team. From start to finish the service was carried out quickly and returned to me Ahead of the scheduled date. With top quality service and knowl... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

TW Suspension Tech specialise in all elements of motorcycle suspension sales, servicing, tuning and set up. We are premier dealers and service center for K-Tech, Bitubo, Nitron, YSS, Andreani, Race Tech, Dal Soggio and Tractive. With over 12 thousand products available to order online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from the guys at TW

Fantastic service from the guys at TW, really responsive and hugely knowledgeable. Very reasonable for a full fork service.

May 16, 2025
Unprompted review
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Allan, Many thanks for taking time to leave a review of the services provided. I am pleased that you are happy with the service and support received and hope that we can support you again in the future. Safe Riding!! Kind Regards, Teut

Rated 5 out of 5 stars

My bike was a million times better once…

My bike was a million times better once it was tweaked. I thoroughly recommend and can’t thank them enough for their knowledge or their professionalism. I’d 100% recommend you book yours in

May 15, 2025
Unprompted review
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Alan,

Many thanks for leaving your review of our services. I am pleased that you are happy with your suspension set up. Safe Riding!! Kind Regards, Teut

Rated 3 out of 5 stars

After I made the purchase

After I made the purchase, I asked a question about using the product and did not get a reply.

April 15, 2025
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Chris,
Hi Chris,
I replied did actually reply to your email last week so not sure why you didn’t receive it, so apologies that you didn’t receive it.
Just to clarify:
These shocks are only adjustable on Preload and Rebound. The rebound adjuster is the one on the bottom of the shocks. The bolt at the top is only for gassing the shocks so don’t touch this one.
Hope that this helps.
Kind Regards,
Teut


Rated 5 out of 5 stars

First class service

Managed to fit me in at short notice so road up to Preston today had the new shocks I'd ordered fitted and set up. First class service from someone who is clearly an expert and a nice guy as well. Would highly recommend and will hopefully return to get the forks upgraded.

March 17, 2025
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Michael, I am pleased that you are happy with the services provided. I look forward to helping you again in the future. Safe Riding :)

Rated 5 out of 5 stars

Product arrived well packaged within…

Product arrived well packaged within the time range predicted when I ordered.

March 31, 2025
TW Suspension Tech logo

Reply from TW Suspension Tech

Hi Lee, May thanks for leaving your review of the services we have provided. I am glad that you have had a positive experience and we look forward to supporting you again in the future.

Rated 5 out of 5 stars

R1200 GS Front shock rebuild

Brilliant sevice from start to finish, Teut rebuilt my front shock within the estimated time, A pleasure to deal with, i would highly recomend TW Suspension Services to anybody that requires suspension set up and rebuilding...

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Best money ive ever spent on a bike

Hi Teut



Just a quick update I've had the bike resprayed and its all now reassembled and today was my first test ride since the forks where rebuilt by your good self



So the long and short is the forks are amazing the bikes handling is totally transformed its so sharp and precise now i actually feel like I'm riding a 250cc two stroke not a fat lardy arse zzr1100d



The braking is totally transformed the only time the forks dive is in an emergency stop apart from that you don't notice any dive at all



I took the bike over the twisty lanes over quernmore and it was a little bit bouncy on rough surfaces which i'll get used to but it handled the bends like it was on rails with progressive braking an absolute dream



I now have so much more confidence when I'm riding though rural roads the bends that used to have me second guessing my line
are now just so easy



I will definitely recommend you to everyone i know the service is second to none and well worth the money spent i just wish I'd know about you years ago and maybe i would have kept some of the bike I've had previously over the years and loved but sold because i didn't like the handling



I was sceptical when i was first told to bring my bike to you i didn't think i would make much difference as i was fairly happy with the way the zzr was handling ......... after you set the bike up the first time it was as if you had swapped my bike for a sport bike while i was watching it was absolute witchcraft



a couple of measurements a few adjustments and all of a sudden the bike that used to fight like a wild cage fighter though every corner was magically turned into a sport bike that knew every bend like it was on a race track and i went from a brake grabbing amateur to a seasoned super bike rider



Thank you so much transforming my beloved 32 year old bike to a beautiful riding machine we now ride in harmony every ride is now a pleasure instead of an intense scary rollercoaster ride



Thanks again



A Burgoyne

March 21, 2025
Unprompted review
TW Suspension Tech logo

Reply from TW Suspension Tech

Many thanks for taking time out to leave your review. I am really pleased that you are happy with the service and set up provided. Safe Riding :)!!

Rated 5 out of 5 stars

Great service from tw suspension tech

Great service from tw suspension tech, very happy with my purchase of a bitubo shock, and the communication with Teut who is very helpful in answering any questions you may have, first class customer service, very happy with my purchase and the service I have received, Kevin from Reigate surrey.

March 12, 2025
Rated 5 out of 5 stars

Ducati 748 E Biposto 2002 - Rear Shock Refurb

What a great find TW Suspension Tech is! I trusted Teut to rebuild and cosmetically refurbish the rear shock for my Ducati and all I can say about the finished result is "wow!" - it looks like new. Not only does it look great, the cost was very reasonable, too. It took a few weeks, but the wait was worth it. Thanks, Teut.

March 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look