Tyl by NatWest  Reviews 2,109

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and clear communication, making the setup process straightforward and stress-free. Many people highlight the top-class customer service, noting quick responses, efficient problem-solving, and a smooth overall user experience. Reviewers often mention feeling well-guided and supported, with staff going above and beyond to ensure a positive experience. However, some customers were dissatisfied with aspects of payment processing, citing issues with getting online payment gateways set up or experiencing difficulties with account management. A few other people also felt that customer service was poor, mentioning slow replies, conflicting information, or a lack of accountability when problems arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers praised the exceptional and outstanding... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the setup process to be quick, easy,... See more

Payment

Users describe ambiguous interactions with payment. While some customers praise the ease of setting up card... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Verity Gibson made our transition to Tyl from our existing supplier so super easy. Nothing was too much trouble for Verity and she managed every aspect with ease and professionalism. We were up and... See more

Company replied

Rated 5 out of 5 stars

Really great experience getting onboarded. Ethan Taylor explained everything in simple terms and guided me through the process, and was happy to explain things multiple times and the various different... See more

Company replied

Rated 5 out of 5 stars

Applying for Tyl was more long winded and complicated than I thought it would be. My situation didnt help either towards it being straightforward. Umar Ashraf was very helpful and clearly advised me a... See more

Company replied

Rated 4 out of 5 stars

Good experience setting up my account online to receive card payments. Account was quickly and easliy set up, but its annoying that you don't get a user name and password to start using it a little q... See more

Company replied


Company details

  1. Payment Service

About Tyl by NatWest

Written by the company

Take card payments anywhere, anytime with Tyl by NatWest.

We have a range of card machines that could suit your business, whether you're out making deliveries or taking payments from behind the counter. It's quick and easy to set up, and once you’re up and running you can look forward to next business day settlement and peace of mind.

With Tyl, every tap is more than a transaction. That’s because for every card payment you take, we donate to charities and community projects around the country via our Giveback Community Fund.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Our company have recently signed up for Tyl Card Machines

Our company have recently signed up for two Tyl card machines. As well as securing excellent rates the whole experience has been very smooth and well implemented. Kevin has been extremely helpful in supporting us through the process, answering our questions and getting us set up with our account and card machines.

March 6, 2025
Unprompted review
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Reply from Tyl by NatWest

We're pleased to hear Kevin has been extremely helpful with the process joining Tyl. Thanks for sharing your review. 😊

Rated 5 out of 5 stars

Changed over from another payment…

Changed over from another payment provider and saving money on payments instantly, Pritpal was great and helped with setup , Well recommended

March 1, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

This is great to hear! Thank you for the 5 stars! :)

Rated 1 out of 5 stars

Was considering joining but the sales…

Was considering joining but the sales staff and customer support where unwilling to share details on how much cancellation fees would be. Seems very shady to me! Make sure you understand what you are signing before agreeing.

Edit to your reply - judging by your reply, you still miss the point I’m making. I wanted to join your services but wanted to understand my termination fees, should I need to cancel my contract early. Yet you were unable to provide that information and still playing ignorant to it. AVOID AVOID AVOID!

March 11, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're sorry to hear this! There may be a termination fee if you’re ending your Tyl contract early. Details about the minimum contract length would be included in the terms and conditions.

Rated 5 out of 5 stars

Zain Awais is very helpful

I spoke to Zain Awais in regards to TYI and he gave me all the information that was required. He was polite and took me through all the rates and was a great advisor. He took me through all application and helped till the application was signed and successful. Thanks a lot Zain. Wish you well for the future.

March 10, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the review, we really do appreciate your feedback :)

Rated 5 out of 5 stars

Speedy setting up of Tyl

We needed to set up Tyl by Nat West fairly urgently.
Joseph Hood quickly arranged a call from Tyl within 48 hours and Kashif Saeed called us.
He was very pleasant to deal with and explained everything clearly. Would recommend!

March 6, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the review, we really do appreciate your feedback :)

Rated 5 out of 5 stars

Efficient!

Pritpal was very helpful! He was excellent at explaining the process and was on hand to help if got stuck! Thanks for a good service!

March 7, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're so pleased to hear about the service provided by Pritpal! Thank you for the 5 stars!

Rated 5 out of 5 stars

Shakil was a very good knowledgeable…

Shakil was a very good knowledgeable person who helped get our organisation natwest tap to pay. We need more people like Shakil who can help you throughout and also give you that confidence that everything will work out. Thanks a million

March 6, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the review, we really do appreciate your feedback :)

Rated 5 out of 5 stars

Great service!

Zain Awais was a pleasure to deal with, knowledgeable, and professional. Thanks Zain!

March 5, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the 5* review, we really do appreciate your feedback :)

Rated 5 out of 5 stars

Great service …

The service I received from Jahangir was great. He was very clear about what was on offer. He explained all the rates well and the process of setting up. After discussing with my business partner, we changed to Tyl by NatWest as the rates on offer were the best of offer. Great service from start to finish

March 4, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

This is great to hear! Thank you for the 5 star review! :)

Rated 5 out of 5 stars

Great Service from Zain Awais at Tyl at…

Great Service from Zain Awais at Tyl at NatWest. Really put my mind at ease and made the whole process stress free. So a big thank you to him and NatWest for a great customer experience.

February 27, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're so pleased to hear this! Thank you for the 5 star review! :)

Rated 5 out of 5 stars

Advisor was very good

Advisor was very good, helped me with a lot of things im new to and has benefited me a lot in my new business,very polite and helpful. Thank you

February 26, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're so happy to hear this! Thank you for the 5 stars! :)

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