Tyl by NatWest  Reviews 2,109

Excellent service & support by Umar, made the whole application really simple.

Excellent service. Have saved plenty in fees already compared to my old supplier. Lee McEnteggart made the process extremely easy and stress free. Would highly recommend.

Very easy process from start to finish, thanks to our business bank manager Steve recommending us to Lee McEnteggart. All very quick as existing NatWest customers so all in all very happy with the service and competitive rates.

Our NatWest Business Relationship Manager suggested that changing our card processing from the one we were using, to NatWest Tyl, would save us, not only some money, but also the hassle of doing an annual compliance. He introduced me to Lee McEnteggart, at Tyl, who patiently answered all my emailed queries (and I asked plenty of questions - sorry Lee!), and also calculated cost comparisons for us. He made all the arrangements, and even came along to set-up our machine, once it had been delivered. I have his email address and his mobile number, and the reassurance that we can contact him anytime we have a question that needs answering.
Could anything have been done better - apart from being supplied with a couple of spare till rolls, the answer is no! Top marks for a personal service, in a world where this seems to be sadly lacking in most places. Thank you Lee.

A huge thank you to Zain for setting up Tyl for me. He was helpful and patient, which meant that the whole process was much less painful than I’d anticipated. I find phone calls quite stressful but Zain put me at ease by being so friendly and talked me through each step. He even had a go at pronouncing the Welsh name of my business haha! Diolch Zain

I had a great experience with Kevin when setting up my Tyl new card machine contract. He was professional, helpful, and made the whole process smooth and easy. His knowledge and support were invaluable, and I really appreciate his assistance. Highly recommend!

OMG Thank you so much Rebecca Hollick for all your help this week couldn’t have got up and running without you Thank you

Adiba provided a thorough and helpful walk through of the product, charges and flexibility. The whole process took less than and hour to go through, approve and activate. Perfect! Thank you Adiba @Tyl.

I spoke to Adiba Taj throughout the process. She is very proactive and didn’t leave any question unanswered. Thank you Adiba and Tyl! Brilliant service 😊

I spoke with Abida a few times on the phone while setting up Tyl. She was absolutely excellent. Friendly, polite, helpful and knowledgeable. Thanks!

I applied for a Tyl by Natwest account for our organisation with the trepidation of a 78 year old navigating modern computer business technology but found it easy and straightforward helped by their agent Balj Randhawa. His simple, measured help made the application straightforward and we were ready to go with all checks done in just a couple of days. Well done Natwest.

I phoned and spoke to Zain Awais about switching to Tyl from our previous card services merchant. Zain was extremely helpful and friendly on the phone and followed our conversation promptly with a quote by email. All my questions were answered and if there was something he wasn't sure on he involved the one of the tech team (Hugo) who was also very quick to answer any queries. Very good customer service and we now have Tyl all up and running, including online payments.

I am loving the Tyl & the portal, the team are so patient when there's an issue. We recently had the change the device, customer services were great at talking me through the process giving me valuable advice too.

JATTY THANDI WAS VERY HELPFUL AND PATIENT AND EXPLAINED EVERY STEP GUIDING ME THROUGH THE CARD PAYMENT PROCESS STEP BY STEP OVER THE PHONE MADE IT VERY EASY, EXCELLENT SERVICE

Umar what a star,couldnt say enough about a man that done so much more than i expected.From being so helpful to getting thinks sorted so easily and efficiently.
Thank You So Much Umar!!!!

Raj was great from start to finish, made the process extremely easy, knew the product inside it and his communication was top notch. Seamless process, would highly recommend.

Umar was fantastic from start to finish. He was extremely knowledgeable and had a really friendly but professional approach. We got the application done in just a few minutes and everything was made clear and easy to understand. Thanks Umar Ashraf !

Spoke to Jay Alom who was excellent and very knowledgeable and professional and took time to ensure that I understood the process fully.

Zain was absolutely fantastic from start to finish, right from the first call to get more information all the way through to signing up. He was extremely knowledgeable and had a really friendly but professional way about him. It made the process a pleasure, easy, and swift!

Raj was extremely helpful and patient. He managed to translate banking into a language I could understand. That's no mean feat.