Tyl by NatWest  Reviews 2,109

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and extensive knowledge, making the setup process smooth and straightforward. Many highlight the excellent customer service, noting quick responses and efficient problem resolution. People appreciate the clear explanations and guidance provided, which makes complex processes easy to understand. The overall service is often described as top-class, with users enjoying a seamless and stress-free experience, from initial onboarding to setting up payment solutions. However, some customers experienced dissatisfaction, particularly concerning payment-related issues and customer service. A few people reported being charged unexpected fees or having difficulties with account cancellations. Others mentioned issues with delayed funds, non-existent customer support for specific problems, and poor communication between different departments, leading to frustration and extended resolution times.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of support... See more

Service

Reviewers mention positive feedback about service. Many customers praise the exceptional and outstanding... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the setup process... See more

Payment

People report ambiguous experiences with payment. Many consumers appreciate the ease of setting up accounts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Verity Gibson made our transition to Tyl from our existing supplier so super easy. Nothing was too much trouble for Verity and she managed every aspect with ease and professionalism. We were up and... See more

Company replied

Rated 5 out of 5 stars

Really great experience getting onboarded. Ethan Taylor explained everything in simple terms and guided me through the process, and was happy to explain things multiple times and the various different... See more

Company replied

Rated 5 out of 5 stars

Applying for Tyl was more long winded and complicated than I thought it would be. My situation didnt help either towards it being straightforward. Umar Ashraf was very helpful and clearly advised me a... See more

Company replied

Rated 5 out of 5 stars

Top class service Dealt with Shane Quinn and he was fabulous, talked me through each stage of the card machine transition explained everything very efficiently, thoroughly and made the whole proces... See more

Company replied


Company details

  1. Payment Service

About Tyl by NatWest

Written by the company

Take card payments anywhere, anytime with Tyl by NatWest.

We have a range of card machines that could suit your business, whether you're out making deliveries or taking payments from behind the counter. It's quick and easy to set up, and once you’re up and running you can look forward to next business day settlement and peace of mind.

With Tyl, every tap is more than a transaction. That’s because for every card payment you take, we donate to charities and community projects around the country via our Giveback Community Fund.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I've been waiting 2 weeks for my first…

I've been waiting 2 weeks for my first sale money, they make phoning difficult by failing to update my data from 3 years ago, and can't promise to take less time in future..

April 28, 2025
Unprompted review
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Reply from Tyl by NatWest

Hey I've raised this to be investigated, rest assured the team will reach out in due course.

Rated 5 out of 5 stars

Joining Natwest Tyl was incredibly easy…

Joining Natwest Tyl was incredibly easy !

Balj Randhawa | Inbound Payment Consultant | Tyl By NatWest - Balj was an absolute pleasure to deal with and we are so happy to be back with Nat West services.

April 23, 2025
Unprompted review
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Reply from Tyl by NatWest

Thanks for your review, we really appreciate your feedback :)

Rated 5 out of 5 stars

I had a great service from a gentleman…

I had a great service from a gentleman named Baljot Randhawa. Very well spoken and a great help. I hope you have a good rest of your shift my friend :).

Many thanks and kind regards,

Arman

April 17, 2025
Unprompted review
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Reply from Tyl by NatWest

Thanks for your review, your feedback is appreciated :)

Rated 5 out of 5 stars

Very helpful and Simple

Balj was very helpful and made the process simple.

April 16, 2025
Unprompted review
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Reply from Tyl by NatWest

Thanks for the 5 stars! Welcome to Tyl 😊

Rated 5 out of 5 stars

Baljot was extremely helpful in taking…

Baljot was extremely helpful in taking me through process, which was really quick and painless. He explained everything, returned my calls quickly. Very impressed with service and how smoothly it all went.

April 15, 2025
Unprompted review
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Reply from Tyl by NatWest

We're so pleased to hear Baljot was extremely helpful! Thanks for taking the time to leave a review 😊

Rated 5 out of 5 stars

Thank you to the team at Natwest Tyl…

Thank you to the team at Natwest Tyl and Lee McEnteggart who managed to get me some great prices and help switch me easily from Worldpay. Well worth the effort. No more daily transaction costs to account for and saving at least £200 per month in fees.

February 6, 2025
Unprompted review
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Reply from Tyl by NatWest

Thanks for the 5* review your feedback is really appreciated :)

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE ZAIN

Zain awas at NatWest was a really big help and answered all my questions and made the application process really easy. I will definitely be doing a lot of business with NatWest and Zain made the process so much more easier.

April 14, 2025
Unprompted review
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Reply from Tyl by NatWest

Thanks for the 5 Stars! Welcome to Tyl 😊

Rated 5 out of 5 stars

Kevin O’Driscoll Is a gentleman

Kevin O’Driscoll Is a gentleman, very helpful and supportive in the complete process of applying for a card payment terminal.

Kevin was informative enough to make the process straightforward for myself, thanks Kev.

April 9, 2025
Unprompted review
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Reply from Tyl by NatWest

This is great to hear! Thanks for taking the time to leave a review 😊

Rated 5 out of 5 stars

Setting up new Tyl account

Thank you to Balj Randhawa for setting up my Tyl account for me. He explained everything very clearly and was well informed and able to patiently answer all my questions. The whole process was very straight forward.

April 10, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the 5* review, we really do appreciate your feedback :)

Rated 5 out of 5 stars

Umar was very helpful and patient…

Umar was very helpful and patient getting my application sorted as quickly as possible.
Many thanks 😁

April 8, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the 5 Stars! Welcome to Tyl 😊

Rated 5 out of 5 stars

Very Simple from start to finish

Received a call from Raj after filling out online form. We had a 15 minute call, all very professional and at the end of the call, I received a number of emails to get going. Can't fault Raj and the setup

April 4, 2025
Unprompted review
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Reply from Tyl by NatWest

We're pleased you found the process simple! Thanks for your feedback. 😊

Rated 5 out of 5 stars

Harshneet Singh:

Harshneet Singh:
Exceedingly helpful and very patient explaining how everything worked. Pleased I have made the decision to use Tyl for this service

April 4, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for taking the time to leave a review! Welcome to Tyl 😊

Rated 5 out of 5 stars

Great service and very clear on the…

Great service and very clear on the product and cost ,
Very helpful and clear over the phone .

March 31, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for taking the time to leave a review, we really appreciate it. 😊

Rated 5 out of 5 stars

I would like to recommend Clover card…

I would like to recommend Clover card payment plan by TYI NatWest providing competitive rates and service. Many thanks to Lee McEnteggart for arranging the service.
Family Dental

April 1, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

Thanks for the review. Welcome to Tyl 😊

Rated 5 out of 5 stars

Zain was fantastic during the…

Zain was fantastic during the application process. He was really helpful and really knowledgeable. Great friendly service.

April 2, 2025
Unprompted review
Tyl by NatWest  logo

Reply from Tyl by NatWest

We're pleased to hear Zain was fantastic during the application process! Thanks for taking the time to leave a review. 😊

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