Tyl by NatWest  Reviews 2,109

Ive been using tyl for one of my businesses already and wanted to use them again for my ogher business, Zain Awais has been great at advising and informing me to make the best decision for my new business.

While on the phone I was choking and he gave me instructions on how to do the heimlich on myself, Zain saved my life and my money.

Give him a raise and a promotion.

I am using Tyl account (Tap to Pay) for 2 years and very happy with it. Highly recommended to all business. Especially Priya Keshwara at Customer Service was a great experience about setting up my new Tyl account. She was there from start to finish which is rare. 5 stars from me!

Harshneet was excellent from start to finish. He provided all the support and guidance needed to get our account created with TYL.

Support has been useless and have informed them my direct debit was canceled by mistake and they refuse to set a new one up and also refuse to allow me to pay any out standing balances. not recommended

Udate bee advised by my bank to change the reference on the mandate and Tyl by Natwest response is we can not do that on our end.

Very helpful and professional call from Zain Awais. He explained step by step each product service and even helped me pick the right product which would suit my business. Simple & hassle free. Would highly recommend speaking to Zain about your business needs.

Umar was very helpful getting my business set up with Tyl. I would recommend speaking to him about your card payment needs! Very swift service, ordered on Friday and will be delivered Monday, understanding the urgency of the call.

Zain walked me through the process easily. He explained all that I needed to know. He was fun and engaging!

Harshneet Singh has made the whole process so easy It was a pleasure and privilege to work with Harshneet. His kindness and patience throughout the transaction was wonderful. Please pass on my thanks for all his help

Regards

Sina

Very helpful and professional call with Zain Awais regarding setting up a smart card reader.
Explained everything well and friendly and professional.

Disappointed at every turn. After being missold a solution at the start of our relationship, we are now 3 weeks into waiting for 10k of funds from transactions taken on a new card machine - that no one can tell us where they are, or what's happening with them.
If we were a very small business, this would be crippling.
The customer service is non existent, no proactive or regular updates, on hold for 5-7 minutes at a time with no result.
Now 8 days into our complaint with absolutely no sign of this issue being rectified, I don't know how they get away with it.
We wouldn't recommend Tyl by Natwest to anyone.

Balj was very helpful and advised me on the best package for my business. Highly recommend NatWest Tyl service.

Umar, WHAT A GUY! EXTEMELY HELPFUL, I was very confused and overwhelmed for what product suited my business best and Umar was very professional, friendly and understanding. Now awaiting to sign up with TYL and service has been a knockout! thanks again!

Zain Awais sort out my issues with tyl . I appreciate it .thanks

Zain made life very easy and explained everything all the way through the process.

Nothing was a bother and he gave us a brilliant deal on top of everything else!

Thanks Zain

I spoke with Balj Randhawa about my Tyl application on a scheduled appointment at my convenience. First attempt failed as the system was down but it was easy to arrange another one. Balj explained the process and was thorough in his explanation of everything.

Zain Awais was incredibly helpful, professional and responsive throughout the process. He made everything smooth and clear – excellent service!

Have been dealing with Zain Awais with the transfer of my card payment provider, nothing was too much trouble. The experience was stress free and easy to proceed with. Everything was explained in detail and any questions answered. I have found the whole experience to have been a very positive one and would recommend using Tyl in the future.

I just spoke to Umar Ashraf to have some help with setting up a pay as you go terminal. He was knowledgeable about compassion with the sum up device I was planning to get and also the mat west terminal which I could get. He explained things in plain English. Was very patient and enabled me to make decisions based on the information he gave. He helped me fill the application form online he was very polite patient and helpful. Thank you Umar.

Very helpful staff (Umar). Answered all questions quickly and efficiently. I have my Tyl machine en route according to my email and so far feel completely happy with the service.