Tyl by NatWest  Reviews 2,109

It's really unusual to receive great customer service from an extremely good communicator. I dealt with Ethan Taylor and he ticked every box. Finished the call fully informed and every step of the process communicated

The process getting setup on Tyl was simple enough and Aliza was very helpful during the call. She was able to answer the questions I had.

Great service by Umar talking me through how Tyl works, charges etc. Very patient! Now set up - have not yet used it for taking payments so hoping that is as straightforward

I have just set up the tyl system with some great help from Raj it was all fairly straightforward and we are up and running quickly.

"Kashif was absolutely fantastic! Helped me set up a pay by link account with ease and explained everything clearly. Super polite and knowledgeable - made the whole process stress-free. Highly recommend! 😊"

Shakil was great & talked me through everything that I needed to do. Simple process & clearly explained.
there was only a slight hitch with getting the documents 'virtually' signed ... but I think that was probably my computer (or operator error on my part!!lol) All sorted very quickly & I am looking forward to using the Pay-by-link feature. Thank you Shakil

Great service over the phone today from a lovely chap called umar ashraf
Very informative and patient while I had some computer issues.

Regards Chris

Was a very slick call, very informative, and a very quick way of onboarding me to the new service thank you.

I spoke to Suki to setup up Tyle, he was incredibly helpful, understanding and provided simple yet robust solution as per our requirement.

It was absolute pleasure dealing with Suki. All the best.

Regards
Shaikh

Excellent support and clear guidance
I had a great conversation with Umar Ashraf, who helped me set up the Tyl by NatWest payment link service so I can easily send secure credit-card payment links to my clients.
Umar explained everything clearly, answered all my questions, and made the whole process straightforward and stress-free. His knowledge, patience, and practical advice made a real difference, especially when navigating payment solutions for a growing business.
Very helpful, professional, and a pleasure to deal with. — Thank you, Umar.

Umar was very helpful. Assisted with application as needed. Straight forward and to the point. What I needed.

They made contact when they said they would.
And was very helpful on setting up.

Kash Saeed was very knowledgeable and helpful as he explained the product and guided me through the set up process. Thank you Kash! :)

Awful company!
I did an application with Jahangir, gave him all my business details and requirements, he completely ignored what I had told him and all the details provided and created his own application for my business. My reader arrived, the features i had clearly requested which are also clearly stated in our email chain have been ignored. I have spoken to Natwest to get this sorted and they have adviced as this was no on the application this could not then be added to the account.
This company is a complete waist of time and would highly recommend not using them as they do not listen, they do what they want and then have the worst customer service support possible!
DO NOT USE THIS COMPANY

Just had a great conversation with Shakil regarding payment links and other things to move my business forward. I was always the " If it `aint broke, don`t fix it" mentality but now I don`t fell such a dinosaur with the help and advice from Shakil. Very helpful, pleasant guy with great knowledge. Many thanks.

Tyl!! Rubbish service from this company. Their prices are sky high even though it’s with the bank I’m banking with and have been for several years. They forced me to pay an auto renewal and also forcing me to pay £80 extra for early termination process. I have notified them many times and have not used the device or service at all. Anyone wanting to go with this company will just be robbed of their money to be honest. Worst experience ever! So many easier devices and easier terms and conditions with other brands out there.

Customers should be aware that contracts automatically renew every year, limiting the ability to leave without penalty. Moreover, when mobile units become obsolete due to the shutdown of 2G and 3G networks, replacement is withheld unless a new contract is signed, even though the obsolescence is caused by the provider’s own technology. This practice is restrictive, unfair, and places customers in an unreasonable position.
Customer retention should be because of good service not because of binding contracts come on NATWEST you can do better.
** Update, more details requested from tyl following this review, this was supplied, to date no further response or follow up from tyl, so notice has been given and now saving money with Dojo.

Speaking to Umar to see if we could use Tyl for our business. Advice and guidance was clear and set up seemed to go smoothly, thank you. The next stage will be to see how this now works for our business.

Excellent service and clear guidance from Kashif Saeed. He made the process simple and helped me make an informed decision with confidence. Highly appreciated, and I would definitely recommend his services

One of the worst companies I’ve ever done business with. Overcharge. Auto renew contracts unethically. Customer service and complaints team have 0 empathy and no interest supporting or retaining customers. Genuinely shocked that a Natwest backed business could be so bad.