Tyl by NatWest  Reviews 2,109

Umar was great. Very patient and funny. Finances take me a while to understand so felt reassured

Kash has been efficient and on time with all communications. He was very helpful in assessing just how much money we could save by switching to Tyl and has made the application very easy and straight forward.

Kash was really helpful. He explained everything really clearly and provided a friendly, personal experience. Very happy

Fantastic. Easy process. RAJ has been really helpful. Thank you, I look forward to receiving the machine and start taking payment.

Recently guided through setting up a new account by Raj who explained every step so clearly it was a doddle! Had us up and running with card payments in no time. Thanks Raj!

Kashif Saeed made the process very easy and straightforward. He was patient and understanding.

Kash made the whole application very quick and simple. from start to finish everything was taken care of within 20 minutes.

Excellent service from the first contact with Verity Gibson. Verity researched our current provider and was able to save us £1,000's a year in the fees we were paying.

Nobody replied to my application. I ended up phoning to be told they weren't interested due to the size of the business. <£10k through the card. Yet the website stated less than 10k phone the number. Complete waste of my time. Just state on the website you aren't interested in smaller businesses.

A big thanks to Raj he helped me all the way through my application step-by-step instructions thank you so much 😊

A BIG thank you to Kash Saeed, he made the process of obtaining a Tyl machine for the school quick and easy. It is all up and running in time for the school's Christmas Fare.

Kash Saeed was able to deal with our initial request in a timely and efficient manner. We spoke at a mutually agreeable time and all email correspondence was clear and easy to follow. Unfortunately we were unable to complete the process due to restrictions set in place by the NatWest, something that we felt Kash should have known about and would have saved us a lot of time.

Umar Ashraf stuck with it over several days with challenging technical issues to get me signed up successfully.
Always called back on time as arranged and got things sorted. Thanks.

Just wanted to say a Huge Thank you to Kash Saeed for his time on the phone yesterday. He sorted me out with an excellent Black Friday deal, helped process my application extremely quickly and not to mention the best customer service I have received! Genuinely Kash went above and beyond with my application and genuinely felt like he had my best interested at heart. He is an asset to NatWest and genuinely give the man a raise! He has no doubt helped my business move forward! All the best and thank you for all your help! I can’t wait to get onboard with NatWest and Tyl! Cheers Kash and all the best!

Spoke with Kash Saeed and he was very helpful. Helped me through the application process very quickly and had me set up in half an hour.

Very good customer service.

Good service from Shane Quinn, thanks a lot

Verity Gibson made our transition to Tyl from our existing supplier so super easy. Nothing was too much trouble for Verity and she managed every aspect with ease and professionalism. We were up and running in no time. You can't top dealing with real people who know their products. Thank you so much!

Still a poorly communicating company dreadful to deal with.
Continue to refuse an e-commerce integration with my shopwired website as they say they do not integrate with them but this has been set up with shopwired. Many Customers use it.
If they can be bothered to read shopwired letter below>>>>>>

Hi ********

Thank you for your email.

I can confirm that our integration with NatWest Tyl is functioning correctly. We have a number of merchants actively using it without any issues. On the ShopWired side, the only setup required is entering your Store ID and Shared Secret, which I can see has already been completed. When they say they are unable to provide support for the integration, they simply mean that if there are any issues with it, they would be unable to help as we built it, they aren’t saying that the integration does not exist.

From the response you received from NatWest, the issue appears to be that they are not willing to provide a live e-commerce account for your use. This decision is entirely on their side and is unfortunately outside of our control.

I’m sorry we aren’t able to influence their decision, but please be assured that the integration itself is fully operational, and we’re happy to support you with anything needed on the ShopWired end.
Kind regards,
Many thanks,
| ShopWired Support >>>>>>>>>>>

PROPER COMPANY take note tyl

Following your response I again await with "baited breath" but hold out little hope of a reasoned or even favourable response!! Secondly I have little or no faith, with past experiences, that this will actually be passed on ! such is this companies sluggish and poor customer service.

Thank you so much James & Beljot!

Amazing customer service today getting the results so I could open a business bank account and Tyl account all in a day!

Incredible stuff staying past the time to make it happen! Give these 2 a raise!

Natwest as a whole do not support small business in the UK as they claim. TYL I was told would link with their freeagent accounting software but it refuses saying I am not eligible.

My business has evolved in the 12 months it has been trading as a limited VAT registered company however despite my business plan stating my business model they refuse after 6 days of calls to enable telephone payments as I am higher risk.

What higher risk that carting a machine around in a van?

Just opening an account resulted in a letter to my MP so I should have read the warning signs then.

Now I have been £2000 oit of pocket for a week with my only option to do a 650 mile round trip to take payment in person.

Other payment providers offer this service without a faceless team.of back office staff who fire off abrupt e-mails with no explanation and don't call you to answer any queries.

The customer service and complaints team havr no links and the sales / new customer team appear to be umaware of how appalling things can be for the monthly costs.

Businesses evolve and needs change but Natwest doesn't like this. Podisbly why they consistantly fature low in customer satisfaction.

Now the clover machine works well, The initial terms are good and setup of the machine is easy. Sadly after they have got you the shambling out of date bailed out by the UK government dinasaur that is Natwest/RBS spoils everything with smug abrupt slow customer service.