Tyl by NatWest  Reviews 2,109

Parveen was the agent dealing with me. At first she was very nice but now that i would like to cancel my services with NatWest I will possibly be charged a £160 which I was not made aware about.

Pretty much scammed me, not fully explaining the terms and conditions and the hidden fees and costs so thank you very much Parveen for your excellent service👍🏽

People will do anything for a bit of commission, but what’s the point when you can’t do your job properly, that income isn’t going to be halal is it.

I had a task on my whiteboard 20 minutes ago - now its solved! Quick, clear support from Balj Randhawa, much appreciated - thank you!

I had one of the most disappointing experiences with Tyl by NatWest. After going through the entire application process, submitting months of bank statements, utility bills, a 3PL service agreement, and even a manufacturer agreement, I was suddenly declined without a clear explanation.
Their onboarding team kept asking for additional documents, which I provided promptly, yet in the end they simply cancelled my application. This wasted valuable time and delayed my business operations.
Tyl presents itself as a partner for small businesses, but in reality the process felt overly complicated, inflexible, and not supportive at all for genuine startups. Other payment providers I’ve spoken to have been far more transparent and welcoming.
I would not recommend Tyl to new or small businesses who want a straightforward, honest service.

Update: Even after repeatedly requesting and providing further information, they remain unresponsive and unable to justify why my application was refused. Their lack of transparency and accountability is unacceptable.

Absolutely fantastic amazing service.
Very professional and clear. Everything was smooth and it was quick. Great service

Great experience with Shakil - thank you very much for your help with a card machine application

Thanks Raj Hans!

Balj Randhawa was excellent. Patient and explained everything clearly.

Excellent, friendly service. I dealt with Raj Hans and he was extremely helpful, great customer support.

Bad company and zero customer service even made complaint they still blame u for all there mistake is not even own by natwest if u as goole u will see they dont even answer that question and say
Is Tyl owned by NatWest?
Tyl by NatWest gives you the power to take fast payments online, over the phone, by card machine or with Tap to Pay.

i wouldnt recommend them to anyone, we have moved back to WorldPay. Tyl do not offer account mangers do not return calls and i would suggest you check the rates they offer you as they changed mine without them being aggreed. they have paid me back + extra as an appolgy but very untrustworthy be warned.

For the second time I have had a payment reversed overnight and without explanation from their manager as apparently after waiting 35 mins for her to get to me she could not take security in the same phone call and I would have to ring in again. The first time in December 24 a large payment was reversed and it appears certain card machines they supply can do this which took me over a week to have the customer pay me a second time while they waited nearly 7 days for their original payment to get back to their account. Losing the will to live with their machines quirks which costs the business and their could not care less attitude with no responsibility taken as per their policy terms and conditions so now weighing up their benefit to my business

I signed up with Tyl by NatWest about 2 months ago and I’m now on my 4th device (pax). They are absolutely useless and always cause me problems. I run a breakdown recovery company and when it’s time to receive payment from customers I keep having problems. To go through 4 devices in such a short space of time. I’ve put in many complaints in but they always come back with an irrelevant answer and close my complaint. They never take accountability!

Did you know that Tyl is probably the only compnay that after your 12 month contract is up, then roll it on for another 12 months, every 12 months. So if you cancel in month 14, they want charges for the remaining 10 months. Not 1 month like everyone else, but they want the whatever remains to take you to the next full year. I've been with them about 5 years, they still nailed my hat on when I sold my business. Disgusting attitude.

So far so good. The whole thing was set up over a phone call, and the machine arrived quickly. Easy to set up and after a trial transaction, everything seems to be working.

Balj Randhawa was very helpfully in completing our application and agreeing matters.

Umar was very helpful, professional and courteous thank you for your great service

I was connected to Umar who was really helpful. He knew this is my first card reader so my knowledge is limited but he went above and beyond to help me and answer all my questions. well done Umar x

Great experience on the phone with Umar, he was very polite, knowledgeable and helpful.

He answered all of my questions concisely guiding me through the process easily.

Top class service
Dealt with Shane Quinn and he was fabulous, talked me through each stage of the card machine transition explained everything very efficiently, thoroughly and made the whole process very slick without any problems at our end
Brilliant service

Shakil has been excellent from start to finish. Very patience, extremely knowledgeable, calm and clear in his communications. He's been a pleasure to deal with, thank you so much!