Tyre Pros Reviews 556

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and extremely helpful, often going above and beyond. Many people highlight the excellent service, noting its efficiency and speed, and appreciate the fair pricing. However, some people were dissatisfied with the product and customer service. There were instances where customers reported damage to their vehicles, issues with tire pressure, and concerns about the quality of work. A few reviewers also mentioned staff whose conduct was perceived as unsatisfactory, as well as a lack of accountability and poor communication regarding service issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the quick and efficient service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team for being... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the quality of parts and the quick... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise exceptional service,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I popped into the Braintree branch today and was greeted by a very enthusiastic apprentice, she helped me to choose some tyres to suit. She was very thorough and helpful as she found a problem that... See more

Rated 5 out of 5 stars

My daughter suffers with social anxiety and getting simple tasks like tyres changed can be challenging. Richard and the team at Strood STS always make her feel so welcome. They provide honest advice... See more

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more

Rated 5 out of 5 stars

Phoned Tyre Pro Rochester today spoke to a lovely guy can't remember his name Regarding regassing my Air conditioning. The guy was very professional and polite and said no problem bring it in. 45 mins... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

556 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely happy with the service

Extremely happy with the service I received at Tyre Pros Wisbech. Staff team were great, particularly Colin, who was very knowledgeable, friendly and approachable. I came away feeling confident that I could not have received a better service, and I will definately use them again.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Today

Today, I visited the Norwich Old Palace Road facility to have four new tires installed on my BMW 1 Series. Upon arrival, I was promptly greeted by a staff member named Leon. He addressed me by name and provided exceptional customer service throughout my visit. Leon informed me that my vehicle's tracking was misaligned and provided comprehensive information regarding this issue. Regrettably, due to current financial constraints, I was unable to authorize the correction at this time, but I intend to address it following my next pay period. It is important to note that Leon maintained a professional and non-pressuring demeanor, providing me with a printout of the alignment test results. The entire process was conducted with professionalism, and I felt completely at ease. Furthermore, the facilities were impeccably clean and well-maintained. I highly recommend this location and its dedicated staff.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Customer care

Recently had four tires replaced at very short notice all at a great price, I had a puncture 6 weeks later which luckily could be repaired which I was not charged for. The team and especially Reiss are great and I would highly recommended.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

I went to Tyre Pros

I went to Tyre Pros, London Road, Hemel Hempstead as tyre warning light on dashboard. They checked the tyres and made sure all were at the right psi. Staff are very efficient, friendly and informative.Have been there a few times now and never been let down.Would always recommend them.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time at Chesham

Don’t waste your time at Chesham. Website suggested booking a tyre check if worried about a particular tyre so I did that. Got there; technician checked the tread and refused to check for a puncture as no availability to do the work. He said I should have booked a puncture check (which wasn’t available on the website). Said I should have phoned. How am I supposed to know that? So unhelpful and complete waste of my time. I then went to my usual place in Hemel who sorted on the spot.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very good deals and experience!

Very good experience – highly recommended! They responded quickly to my questions, offered an excellent solution for my specific situation, and ensured fast delivery. My mechanic also appreciated the quality of the parts and the included extras, which made sure everything fitted perfectly.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Had to pop back into tyre pros Watton…

Had to pop back into tyre pros Watton to fix an issue with a front tyre. Once again staff were very helpful and professional.
A big thanks to Tom who sorted the problem. He fully explained the issue and got me back on the road
Thanks to all at Tyre pros Watton

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I went to Tyre Pros in Watton

I went to Tyre Pros in Watton, Norfolk this morning.
I can’t recommend these guys enough.
They were so helpful and knowledgable and thank goodness they were as the last time my cars tyres were balanced they were done wrong. TP Watton staff spotted it and fixed it in no time.
If you want a polite and professional service completed in good time then go to see these fellas.
Absolute diamonds. Thank you 😊

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

5******

I went to tyre-pros in Guildford, Burpham store and Miguel was fantastic, superb price and outstanding service. Highly recommend!! Always come here for my tyres and I always will!!

November 22, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly outstanding customer service

Friendly, outstanding customer service! Quiet waiting room with complimentary chocolates!0)
Jay was very polite, on the phone. With a no wait, bring the car in straight away answer was a dream come true!
The tyre was checked and I was on my way in no time!
Thanks to TyrePros I can have a hassle free tyre experience!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

"Popped in with no appoitment because I…

"Popped in with no appoitment because I couldn’t inflate one of my tyres. The staff were very helpful and efficient—within 5 minutes everything was sorted. Great service, definitely recommend!” (Royston branch)

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I went to STS tyre pros in East Grinstead after wasting 2-3 hours,unsuccessfuly,trying to get approval under the insurance we have with AutoProtect for the replacement of 3 tyres. In desperation I went to my goto company for anything to do with tyres and they got the problem sorted with a tale of woe about how long it took to achieve.

I have no hesitation in recommending them for any tyre problems.

RJM

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Absolutely fabulous service. I called this morning as I had a blow out and they said to come straight in. I was back on the road within 15 minutes. The staff were very polite and helpful and definitely made my day much better than it could have been. I will be using them again nd recommending them.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, friendly, kind, efficient.

I had driven to Gillingham to meet friends when my exhaust started growling like a tiger with a sore throat. The team at Tyre Pros in Gillingham were amazing. They went out of their way to get the correct part and fitted it quickly. They even checked my tyres while waiting for the exhaust part to arrive.
They were kind, friendly, caring and efficient. I was beyond impressed.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

So helpful

Called them at 09:15 this morning to see if they would take my daughters car as it was being recovered having had 2 blowouts. They could not have been more helpful. They took the car in at 09:50 and replaced the tyres, and sorted the alignment. She was back on the road within the hour! Such helpful gents and I would give 10 stars if I could!!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Tyre Pro was super-helpful…

The team at Tyre Pro was super-helpful in helping to get me back on the road, in time for an important event. I turned up at 4pm on a Saturday afternoon and received the friendliest, most professional and good-humoured service ever, not to mention the excellent quality of tyres and fitting!

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Paid service and 'Free Brake Safety Check' booking with New North Road, Huddersfield - Kwik Fit, that they refused to even look at. AVOID AT ALL COSTS

Booked online through Kwik Fit website (with 'Kwik Fit (Formerly Tyre Pros)' on New North Road, Huddersfield, HD1 5QR) for a brake fluid change, which was overkill anyway as I just needed my brakes bleeding after a mechanic friend of mine changed the pads and discs and a caliper he felt was weeping at the rear. As my mechanic friend did not have a lift and he only had time to bleed the caliper in the affected left corner with me, he advised that although the system was pressurised, but a slight spongey feeling at the top of the pedal would be best looked at by people with a lift to fully bleed the system and worst comes to worst, ask for a brake fluid change. Therefore I carefully drove the 0.5 mile down the road to the KwikFit after paying for a Brake Fluid Change just to be safe. I had used an older bottle of DOT4 (as required for my vehicle model) but was happy to pay for the fluid change to refresh the existing brake fluid to be on the safer side.

I took it in to this awful Kwik Fit, they didn't want me to work from their waiting room and said it would take a few hours at least as they didn't have DOT4 in stock and draining brake fluid apparently takes a few hours...... I had booked in the slot for 11am and they initially said they did not have me booked in, but then after showing my email confirmation, they accepted my key. I walked to find a coffee shop to work from, but on my way within about 10mins, I had a call saying that they refuse to work on a car that has had someone other than themselves changing parts on it. I explained it was a qualified mechanic friend, that I paid for a full fluid change for £50 paid up front, but wouldn't they at least undertake the 'Free Brake Safety Check' that is advertised all over their website and outside their workshop, but they refused to even do this. Numerous excuses were given from the initial caller, then during a follow-up call with the manager about 10mins later who was trying to accuse me of using the wrong type of brake fluid (it was the correct DOT4 but a few months old). I advised them that the brake fluid used to top off the system was in the boot so could have been looked at, and that I was just worried about the system having air in it (I said that the fluid may be aeriated causing some confusion), but that my only worry was that there was air in the presurised system (indicated by the spongey pedal at the top but full braking performance), and that I would prefer a professional mechanic change the fluid completely, or at least perform their much advertised 'Free Brake Safety Check' as I obviously do not have a lift to bleed them myself. They refused to even look at it, and didn't even move the car from where I parked it once (as I parked at a funny angle and this angle did not change whilst I walked off thinking my car would be at least moved in my appointment time of 11am). Absolutely shocking service from a place where you would expect them to want you to leave with safer brakes, than be so afraid to even look at a car where another mechanic/company had touched it previously. I walked back and waited until after 45 mins of them 'speaking to the manager' (and with my car in full view having still not been moved the entire time), the final expected phone call came with them continuing to refuse to even look at the car or offer a 'Free Brake Safety Check'. Frankly, I would recommend avoiding completely this place all together, as Kwik Fit (formerly Tyre "Pros") will waste your time and be rude whilst doing so. I would hate to think of what they would do if somebody had actually brought in a car with brake issues after paying another place to do a service they were not happy with, as it seems Kwik Fit would rather you drive off in a potentially unsafe vehicle than offer the standard 'Free Brake Safety Check' they advertise everywhere. Shocking, AVOID.

October 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look