Tyre Pros Reviews 556

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and extremely helpful, often going above and beyond. Many people highlight the excellent service, noting its efficiency and speed, and appreciate the fair pricing. However, some people were dissatisfied with the product and customer service. There were instances where customers reported damage to their vehicles, issues with tire pressure, and concerns about the quality of work. A few reviewers also mentioned staff whose conduct was perceived as unsatisfactory, as well as a lack of accountability and poor communication regarding service issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the quick and efficient service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team for being... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the quality of parts and the quick... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise exceptional service,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I popped into the Braintree branch today and was greeted by a very enthusiastic apprentice, she helped me to choose some tyres to suit. She was very thorough and helpful as she found a problem that... See more

Rated 5 out of 5 stars

My daughter suffers with social anxiety and getting simple tasks like tyres changed can be challenging. Richard and the team at Strood STS always make her feel so welcome. They provide honest advice... See more

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more

Rated 5 out of 5 stars

Phoned Tyre Pro Rochester today spoke to a lovely guy can't remember his name Regarding regassing my Air conditioning. The guy was very professional and polite and said no problem bring it in. 45 mins... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

556 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I always use sts tyre pros

I always use sts tyre pros in Canterbury because they are professional and polite, never doing work unless really needed. I visited again today and as ever, they were polite and knowledgeable and treated everyone with respect. Lawrence, who checked my tyre for damage, was friendly and helpful when explaining the issue and because no significant work was required I was not charged. I would highly recommend.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Awful service

Awful service, simple oil change has cost me over £600 in repairs, and their answer oh but it's not our fault, despite 3 other mechanics disagreeing, who usef to work for the car manufacturer. Awful customer service, avoid like the plague

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Went to STS Tyres today in Acle Norfolk…

Went to STS Tyres today in Acle Norfolk to get two front tires for my Porsche Boxster. The two guys there were very friendly very professional and very helpful. Their service was first class and I definitely recommend them to anyone else looking for replacement tyres have a very fair place. I’ll definitely go back there again. Thank you, Kieran and Ross. Regards, David.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

This isn't a review of a location

This isn't a review of a location
but of the shocking way there HR and above managment deal with there team.
Three email sent to HR and one to Dan (Boss) has neither acknowledged or answered.
They should be reminded that abdication isn't absolution.

Tyre PRO'S my arse.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Pro tyres chester

Pro tyres chester

All wheel drive alignment on a infiniti QX30.

Great service all round, efficient, friendly and professional.

Everyone I spoke with was excellent and the guy that worked on my car couldn't have done more. He kept me informed on what he was doing and why. He completed the work very quickly to a very high standard.

I can't fault any part of the service, great place.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

I think this place is just the best…

I think this place is just the best there is. The staff are great, especially Eamonn, he is an absolute gent! I have used them before and will use them again because if you have a problem with your car they will do their very best to help you, and as quick as they can. Had two tyres fitted today and an alignment, and was emailed a useful vehicle checks report too, which is super helpful. 10/10, gold stars all round.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service - Hemel Hempstead Two Waters Lane

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my appointment. Will definitely use again. Special thanks to the young man (sorry I didn't take his name) at the desk who went above and beyond to help me.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing skills and service

I called in with a “strange” noise problem. The young man did a thorough check and then went for a little drive after which he was able to diagnose the problem. All this done after I called in with no appointment on a busy Saturday. I had to leave my car over the weekend as the parts would arrive Monday. I feel the diagnostics of Josh saved me from a serious accident or severe damage to my car. So pleased and impressed - thank you

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I’ve used Tyre Pros Holt before for my car and my wife’s car and their service is always excellent. Professional, courteous and friendly. Thank you Ed for your service.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

The team at Royston were fantastic

The team at Royston were fantastic, especially Geoff. I needed to get a tyre due to needing to use the car to drive my daughter to her wedding the next day, when i rang them at 3.00 PM they were incredibly understanding and helpful which reduced my stress levels and helped me.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service as always

My daughter suffers with social anxiety and getting simple tasks like tyres changed can be challenging. Richard and the team at Strood STS always make her feel so welcome. They provide honest advice and always go above and beyond. We have taken our vehicles to the strood branch for years and would highly recommend them to anyone !

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Phoned Tyre Pro Rochester today spoke…

Phoned Tyre Pro Rochester today spoke to a lovely guy can't remember his name Regarding regassing my Air conditioning. The guy was very professional and polite and said no problem bring it in. 45 mins later all done very happy customer. 😊 Definitely recommend Tyre Pro Rochester. Funny because before I popped in there took my car to Kwik fit where I live just outside Gravesend for same thing the guy that served me at Kwik fit Gravesend seemed like he needed to go out and buy a Personality seemed miserable and Rude. He told me there was a fault with my Air con. Needs further investigation said could be a blockage. Funny that because Tyre Pro sorted it within 45 mins. Clearly didn't know what he was doing .

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Took my car to the Watton Norfolk branch with a leaking tyre. The team quickly diagnosed a faulty valve which was replaced - at no charge.
Would highly recommend.

June 12, 2025
Unprompted review
Rated 2 out of 5 stars

Tyre Pros Guildford don't know how to change a tyre properly. What a joke

Tyre Pros Guildford act like they don't know what they are doing. Booked it on Kwik fit because needed a new tyre fitted asap and showed so much available appointments at Tyre Pros Guildford. Wonder why.
When I drove to the appointment they looked at me like they didn't know if i was meant to be there or not meant to be there? The garage looked dirty and unkept. So they put on a new tyre which i have to say does not look new so i question if it really is. And then after my new tyre was fitted, my pressure warning light didn't go away. I've changed tyres before and it's never remained on! The guy who looked in charge told me to drive off and it would auto turn off. I thought this guy is full of crap but i still drove off and the warning light did not go away. So i went back after 15 mins of driving around and said my car was showing me the new tyre pressure was not pumped up enough or matched the same as the other three and my light was not going off. They put more pressure in the tyre and wow it finally went off..... Like are you serious? These Tyre specialists professionals don't know how much pressure to put in a tyre? Or even check they have done a proper job? Embarrassing and disgraceful. Tyre Pros! my ass. What an absolute joke and time waster. Train your mechanics better.

May 8, 2025
Unprompted review

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