Tyre Pros Reviews 556

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and extremely helpful, often going above and beyond. Many people highlight the excellent service, noting its efficiency and speed, and appreciate the fair pricing. However, some people were dissatisfied with the product and customer service. There were instances where customers reported damage to their vehicles, issues with tire pressure, and concerns about the quality of work. A few reviewers also mentioned staff whose conduct was perceived as unsatisfactory, as well as a lack of accountability and poor communication regarding service issues.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the quick and efficient service,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team for being... See more

Product

Customers had ambiguous experiences with product. Some reviewers praised the quality of parts and the quick... See more

Customer service

People report ambiguous experiences with customer service. Some customers praise exceptional service,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I popped into the Braintree branch today and was greeted by a very enthusiastic apprentice, she helped me to choose some tyres to suit. She was very thorough and helpful as she found a problem that... See more

Rated 5 out of 5 stars

My daughter suffers with social anxiety and getting simple tasks like tyres changed can be challenging. Richard and the team at Strood STS always make her feel so welcome. They provide honest advice... See more

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more

Rated 5 out of 5 stars

Phoned Tyre Pro Rochester today spoke to a lovely guy can't remember his name Regarding regassing my Air conditioning. The guy was very professional and polite and said no problem bring it in. 45 mins... See more


Company details

  1. Tire Shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

556 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

A brilliant find and excellent service ...

Attended Acle, Norfolk branch of Tyre Pros and discussed with Ross replacement of all 4 tyres on my car. He couldn't have been more helpful. Acceptable quote produced, tyres were subsequently ordered and an appointment booked to fit same. Attended in good time for my 8am appointment this morning and met with technician Keiran who was just brilliant and together with a colleague had all 4 tyres fitted and vehicle health check completed before 9am. Great service all round and I'm super impressed. Thank you gentlemen.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Alton Branch

Alton Branch - thank you so much Josh for fixing my brakes which were a right hassle ! Thank you for staying late making sure my car was super safe to drive again! Thank you for being so thorough and professional.
I really appreciate all your effort.
Lucy Tomkinson

March 17, 2025
Unprompted review
Rated 2 out of 5 stars

Found I had a slow puncture on Saturday…

Found I had a slow puncture on Saturday afternoon and ended up calling Tyre Pros in St Leonards as they were the only tyre garage open, which I give them kudos for. Got quoted £32 for a repair, as my wheels have pressure sensors, so I took up to them. After 5 minutes the fitter came into their office and told me I needed 4 new tyres! I knew they were low, but still legal, but he proceeded to quote me for 4 new tyres until I made it clear I wouldn't be replacing the them that day. The tyre got repaired and I paid with a credit card, but as I was chatting to him I didn't take any notice of the figure on the card machine, but thought I'd get a receipt. No, I wasn't offered a receipt, but he took my email and said he'd forward the paperwork, so I assumed I'd get it that way.
I left the garage and drove about 2 miles, thinking the warning on the dash would go off, but it didn't so I took the car back and got them to have another look. Initially they thought the sensors had to be reset, but as that wasn't the case he decided to check the tyre pressures and found the pressure of the repaired tyre was well below that required! I came away and when I got home I opened the email to find the only thing he sent was the vehicle health check, but no receipt, so I checked my bank app and found he'd overcharged me by a couple of pounds. Not much, and maybe he had a reason, but to do that and not say why cheesed me off. It all annoyed me a bit more because in their office is a plaque with a long list saying all the steps they take to ensure the customer is looked after, but they didn't do half of them! Won't bother them again.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

I just left tyre pros dunstable road…

I just left tyre pros dunstable road luton. They have a recently new manager who is very engaging and knowledgable .Great service and like for like tyres a good price .I have used tyre pro for years and will use for years to come

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

The manager at Tyre Pros Maidstone is…

The manager at Tyre Pros Maidstone is polite, friendly and very helpful.

He did my tracking and didn't charge extra for a minor repair to the exhaust that he carried out.

I have used this branch several times and have always received excellent service.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Haslemere Tyre Pros are very good

I don't know about all the branches. But Haslemere is great.
Pleased that David has returned. Such a helpful person.
I've not found better.
Thank you again for helping me out when my batteries were dead.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service at short notice.

Arrived at Hemel Tyre Pros, without appointment needing a tyre repair at short notice, as I am a Driving Instructor, and my pupil had imminent driving test. Dan, and Ahsan managed to get me in straight away, repair the tyre, and check the car over.
Have used this venue, on several occasions,
and they always go the extra mile. Pupil passed test so everybody happy. Great service.
Much obliged.

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Really excellent help

Visited the garage in Rainham Kent. Had the most amazing service getting my tyre pressures checked. Would definitely go back there again.

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and professional

Friendly, knowledgeable and helpful staff at STS Old Palace Road, Norwich, made having 2 new tyres on my Ford Ranger a really good experience, even put my spare wheel back on the carrier under the truck. Best experience I have had of tyre changing in 42 years of driving

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Well done Royston Branch

I had a problem with tyre pressures and it turned out to be a simple fix. Will highly recommend the Royston Branch for dealing with this quickly and efficiently.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Refreshing honesty and professionalism

Booked in to have a replacement tyre fitted. Existing tyre had a nail in it. Fortunately I have tyre insurance so was a straightforward issue. The East Grinstead branch were so professional and honest. They advised that rather than fit a new£400 tyre they would repair it free of charge. Excellent service

January 4, 2025
Unprompted review
Rated 5 out of 5 stars

Tyre Pros Chesham - great service again

Had a broken gear part on my daughter’s Mini. Limped it back from Gerrards Cross the day before with no reverse or first gear. Should not really have been such a quick repair but Craig, Bradley and the team (think it was Ben who fetched the part for me?) were proactive, They were mega helpful and bent over backwards to do it quickly. Highly recommend and trust the Chesham branch of Tyre Pros and will continue to use them on the family’s cars.

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Cautionary tale

Visited Norwich branch for suspected tyre puncture, was told needed two new rear tyres at £531, refused and visited alternative garage where puncture was located and repaired for £25, thanks tyre pros for attempting to rip me off 3 days before Xmas

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Credit goes to Ash & Brandon at…

Credit goes to Ash & Brandon at Cheshunt branch. After my car had a bang on rear & needed wheels alignment. Tyre pro’s did what 2 previous tyre companies didn’t want to know about. They explained everything in detail & now my Audi A7 is safe. Top guys.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fab service

Used today in maidstone, I called needed a tyre checked to see if it could be fixed, ( it couldnt) i had called at 9am in seen 9.40 and off again by 10.40, it was very busy but Dylan was helpful polite and the guys got me fixed up and off to collect my grandson super quick (IMO)

December 16, 2024
Unprompted review

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