U Account Reviews 5,339

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Ok so why don't I use NFC on my phone? Actually, if you do online banking on your phones, do you have anti-hacking protection installed? Having a U Account which I top-up £100 every week from my (pro... See more

Rated 5 out of 5 stars

U account gives me facilities to use it as a bank account. It's similar working like a bank. Although it's not a bank but I can do everything with u account which a bank normally provide for custome... See more

Company replied

Rated 1 out of 5 stars

2020 April block my account 2318£ I write 100 email and message . Uaccount change service and my money lost or somebody take I wait 2 year my money I have all evidence every message and I have... See more

Rated 5 out of 5 stars

U account has been a life saver, very easy to use app and helps to save money. I have been using U account since 2018 till date and I have never regretted doing so as I use the account for almost all... See more

Company replied

Company details

  1. Bank
  2. Non-Bank Financial Service

Written by the company

The U Account puts budgeting, avoiding overdrafts and digital service over hidden charges, penalty fees and hold music. With direct debits and a contactless Mastercard® Card, the U Account does everything you'd expect from your bank, but in a way that puts YOU first.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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Rated 5 out of 5 stars

Quick

Quick
Easy
Simple

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

Couldn't have said it better ourselves! Thanks so much for your review.

Rated 5 out of 5 stars

Very good bank after I used I've shared…

Very good bank after I used I've shared my 3 friends and they loved it it's very good easy to use

July 9, 2021
Unprompted review
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Reply from U Account

That's brilliant to hear that you've been telling your friends about us! Thanks for leaving a review.

Rated 5 out of 5 stars

Have to say despite the difficulties…

Have to say despite the difficulties they went through during the pandemic and the issues they had with wirecard. The customer service was brilliant and went beyond the means that was needed.

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

This is fantastic to hear. So glad to hear that the team did well during this difficult time.

Rated 4 out of 5 stars

U Account has improved

U Account has improved alot,the instant payment is great,my money is safe with u,the only downside is if you want to contact,its not immediate..aside from that u account is doing well

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

We're so glad you have noticed the improvements we have made in the account. Our Customer Service team work very hard to get back to you as quickly as they can.

Rated 5 out of 5 stars

u account is a decent and great account…

u account is a decent and great account to have its help full and i’ve been with u account for nearly four years and they have never took eny money or lost eny and i would recommend this account to my friends and family as they are one of the best accounts out there would like to say thank you for all the help and support over the years thank you u account by sonny ball

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

Thank you for taking the time to leave us such a lovely review. We're so happy you've been on this journey with us for the last four years! We pride ourselves on our account security and customer service. Keep recommending us, we really appreciate it.

Rated 5 out of 5 stars

I love this bank xxx

I love this bank and its simple to keep track of all my finances. I opted for the standard one pound fee for most transaction as I know were I stand. Any questions I have had regarding my account have been replied to in a friendly and professional manner within 24 hours. I have no complaints at all and I am very happy with them

July 9, 2021
Unprompted review
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Reply from U Account

We're so happy that you're loving your account Tim. The customer service team will be really happy with your feedback. Thank you for leaving us a review.

Rated 5 out of 5 stars

Excellent service and very efficient…

Excellent service and very efficient customer service

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

Our customer service team will be so happy to hear this. Thank you so much for taking the time to leave a review.

Rated 5 out of 5 stars

Simple banking

Simple easy banking with the app, paying into your account is simple and there is basically no hassle.. You can transfer money and have standing orders.. Charges are very little and its suit me just fine. Brilliant

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

What an amazing review Paul, thank you so much for taking the time to write it. We're so happy that you are loving the account.

Rated 4 out of 5 stars

Yea i recommend... good fuss free on line bankingbanking

I have been banking with U Account for nearly two years. I was very concerned when i was informed that i would not be able to access my account due to banking issues but this was quickly resolved to a satisfactory conclusion. Since then i have had no issues and everything has worked exceptionally well. I particularly like the ability to set up sub accounts from the main account which i have done to set up 3 sub accounts as savings for my three children ( this is not available with the mainstream banks such as HSBC..so well done U Account). Only one request is that you can increase the maximum level of funds available to be in the account. Also my other bank HSBC have said that due to a technical issue my direct debit to my U account cannot be paid anymore...not sure why. Otherwise good experience and would recommend

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

So happy to hear you have been a customer of ours for a few years. We're so happy that you are loving the account and its features. I'm going to ask the customer service team to contact you about those niggly little issues you noted and we'll see if we can get those ironed out for you.

Rated 5 out of 5 stars

I use this account for my son’s…

I use this account for my son’s PlayStation account so my main bank card isn’t stored on the system , when he needs anything I top this card up so there isn’t any nasty surprises and with the app I can tell exactly how much is left on the card , pretty easy to top up / transfer from my main bank account , I would recommend them

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

What a great use for the account. This is a great way to avoid going over budget for things like this. Glad you're finding it easy to use. Thanks for your review, we really appreciate it.

Rated 1 out of 5 stars

U account multiple mistakes

U account changed its banking operations last November and informed me that i had to change all my banking ins and outs, this caused me considerable problems, one of my pension providers could not attach itself to my u account, i complained , but was told that they were working hard to improve things, i was then due a refund in january this year from " lets eat" but that has never happened, my account still shows a variation in my actual figures and despite various requests to rectify this i just get a standard reply saying ,they are working on it ! There are many other discrepancies i am going to close the account down when these have been rectified. They are an absolute disgrace.just had a reply from U account and its just the same as always negative words and no action I think they run the bank from a phone box , if they still exist!!!

July 9, 2021
Unprompted review
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Reply from U Account

I'm sorry to hear that you've had a tough time with us lately. I'm going to pass your details over to our customer service team to see if we can get things sorted out for you. Thanks for taking the time to leave us such detailed feedback.

Rated 5 out of 5 stars

Really good

Really good. Banks have screwed me before, this is simple and works. Customer service has always bee rapid too.

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

That's great to hear! So glad that you find us easy to use. Thank you for your kind words.

Rated 5 out of 5 stars

Ive been with u acc for a while now and…

Ive been with u acc for a while now and so far so good, i find transactions a lot quicker than before and also customer service is quick to respond hopefully it continues

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

So happy that you can see the improvements we have made. We have done a lot behind the scenes to may payments quicker and our customer service team do a fantastic job getting back to our customers as quickly as possible. We will continue to improve the service. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Easy to use

Great company, easy to use website and app.

July 9, 2021
Unprompted review
U Account logo

Reply from U Account

Thank you for your kind words. Glad you're finding the website and app simple to use.

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