UCR Consultants Reviews 402

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their efficiency and commitment to securing favorable deals. Many appreciate the personalized attention and clear communication, making the overall process straightforward and easy to understand. The service is frequently described as excellent, with people noting the ease of renewing contracts and the company's ability to find competitive prices. However, some customers experienced issues with extra charges and a lack of response to complaints. A few also mentioned concerns about contracts not being processed promptly and concerns about the clarity of information regarding commission structures or energy supplier changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Price

Consumers generally find the pricing to be positive, with many reporting significant savings and competitive... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jessica Malvaganama at UCR looks after securing our energy accounts for our business premises . Jessica not only secures us great prices but more importantly to us she is excellent at helping us sor... See more

Company replied

Rated 5 out of 5 stars

What a relief, a consultant that had a fabulous phone manner, listened, was very informative, went through options and the whole experience was just great. What an absolute breath of fresh air and am... See more

Company replied

Rated 5 out of 5 stars

We can always rely on UCR Consultants to find us the best deal when it comes to re-newing our energy provider. The broker we deal with is friendly yet professional. We highly recommend using this... See more

Company replied

Rated 5 out of 5 stars

I absolutely hate cold callers, people telling you they are from your electricity supplier just to fish for details about your contract. BUT these guys are so, so different. Honest prices, and no... See more

Company replied


Company details

  1. Electric Utility Company

Written by the company

Giving clients all the options to make informed decisions about their energy supplies, saving them time and money. UCR Consultants is a company dedicated to providing their clients with an impartial, professional service and a fair price for the energy they use. We will provide this service while constantly representing our culture and the work ethic it signifies, ensuring that all of our clients feel valued and understand the work which we undertake. We currently manage over 40,000 supplies for our customers and provide services across energy, water, domestic and energy reduction technology


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great deal Great Deal to my enquiries…

They responded well to my enquiries about our renewal proposal and managed to arrange supply without any standing charges which makes a huge difference to our energy bills.

December 5, 2025
UCR Consultants logo

Reply from UCR Consultants

Thank you for your kind words, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars

We can always rely on UCR Consultants…

We can always rely on UCR Consultants to find us the best deal when it comes to re-newing our energy provider.
The broker we deal with is friendly yet professional.
We highly recommend using this company.

December 1, 2025
UCR Consultants logo

Reply from UCR Consultants

Thank you for your kind words, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Great service as usual

December 5, 2025
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Reply from UCR Consultants

Thank you for your kind words, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars

The whole process of renewing my…

The whole process of renewing my electrical contract was easy and straightforward. The information recieved was easy to understand. I felt confident that my best interests were being looked after.

December 5, 2025
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Reply from UCR Consultants

Thank you for your kind words, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars

I absolutely hate cold callers

I absolutely hate cold callers, people telling you they are from your electricity supplier just to fish for details about your contract. BUT these guys are so, so different.
Honest prices, and no hard sale. No lengthy phone calls as theyve do e the legwork and researched prices before they call you, just email it over, so you can see it in black and white.
we've had no problems
We've never

December 5, 2025
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Reply from UCR Consultants

Thank you for your kind words, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Fabulous Consultant

What a relief, a consultant that had a fabulous phone manner, listened, was very informative, went through options and the whole experience was just great.
What an absolute breath of fresh air and am very pleased with not only the way this went, but with the contract signed.

November 27, 2025
Unprompted review
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Reply from UCR Consultants

Thank you for your kind words, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 4 out of 5 stars

Happy

Good, i am happy with the service they provide for me

November 6, 2025
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Reply from UCR Consultants

Thanks for leaving us a review. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 5 out of 5 stars

Informative discussions with Danyal…

Informative discussions with Danyal about the right electricity contract in the context of our needs and changing energy marketplace
Efficient administration regarding contract
Helpful and approachable

November 13, 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Danyal has helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 5 out of 5 stars

Informative

Informative, professional, competitive and not 'pushy'.

November 6, 2025
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Reply from UCR Consultants

Thank you for your 5 star review, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 1 out of 5 stars

40% of my bill is commission.

40% of my bill is commission.
20% is VAT
11% is policy cost - eg climate levy
Brokers, without exception take the largest slice of the cake.
Shop around people

November 7, 2025
Unprompted review
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Reply from UCR Consultants

Thank you for bringing this to our attention, As a reputable brand in the broker market we have many smaller brokers who call pretending to be UCR. I think this has been the case as we can't find anything under your name, number or business on our database. We have also raised a query on this review with Trustpilot, As the reviewer is not responding and the review does not seem to be from a genuine source or customer.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Very pleased with attention to detail …

Very pleased with attention to detail Maya was very patient with us.

November 4, 2025
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Reply from UCR Consultants

Thank you for your 5 star review, we will share your your feedback with Maya.

Best wishes from the UCR team!

Rated 1 out of 5 stars

very persistent which is annoying

very persistent which is annoying. SIgn up to get rid of them

November 6, 2025
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Reply from UCR Consultants

Very sorry to hear this, This is not how we do business and we would not want you to sign under pressure, that is a choice you should make.

Best wishes from the UCR team!

Rated 3 out of 5 stars

Keeps calling me pretending to be my…

Keeps calling me pretending to be my energy service - some how know my full name and won't remove me from there calling list when asked. - Since I have put a review on here the calls seem to have stopped even though they say it wasn't them I will change my review to 3 stars for now.

November 6, 2025
Unprompted review
UCR Consultants logo

Reply from UCR Consultants

Thank you for bringing this to our attention, As a reputable brand in the broker market we have many smaller brokers who call pretending to be UCR. I think this has been the case as we can't find anything under your name, number or business on our database.

Best wishes from the UCR team!

Rated 5 out of 5 stars

great communication

Easy to speak to and very helpfull .

October 20, 2025
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Well prepared for a change in contracts

UCR were well prepared regarding the best current deals on offer and the whole deal was dealt with smoothly.

October 20, 2025
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Reply from UCR Consultants

Thank you for your 5 star review, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars

I always have great service and pravina…

I always have great service and pravina who looks after my account is brilliant always on the ball with everything she's just great at what she does.

October 20, 2025
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Pravina has helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

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