UCR Consultants Reviews 402

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their efficiency and commitment to securing favorable deals. Many appreciate the personalized attention and clear communication, making the overall process straightforward and easy to understand. The service is frequently described as excellent, with people noting the ease of renewing contracts and the company's ability to find competitive prices. However, some customers experienced issues with extra charges and a lack of response to complaints. A few also mentioned concerns about contracts not being processed promptly and concerns about the clarity of information regarding commission structures or energy supplier changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Price

Consumers generally find the pricing to be positive, with many reporting significant savings and competitive... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jessica Malvaganama at UCR looks after securing our energy accounts for our business premises . Jessica not only secures us great prices but more importantly to us she is excellent at helping us sor... See more

Company replied

Rated 5 out of 5 stars

What a relief, a consultant that had a fabulous phone manner, listened, was very informative, went through options and the whole experience was just great. What an absolute breath of fresh air and am... See more

Company replied

Rated 5 out of 5 stars

We can always rely on UCR Consultants to find us the best deal when it comes to re-newing our energy provider. The broker we deal with is friendly yet professional. We highly recommend using this... See more

Company replied

Rated 5 out of 5 stars

I absolutely hate cold callers, people telling you they are from your electricity supplier just to fish for details about your contract. BUT these guys are so, so different. Honest prices, and no... See more

Company replied


Company details

  1. Electric Utility Company

Written by the company

Giving clients all the options to make informed decisions about their energy supplies, saving them time and money. UCR Consultants is a company dedicated to providing their clients with an impartial, professional service and a fair price for the energy they use. We will provide this service while constantly representing our culture and the work ethic it signifies, ensuring that all of our clients feel valued and understand the work which we undertake. We currently manage over 40,000 supplies for our customers and provide services across energy, water, domestic and energy reduction technology


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Danyal Kaji

Danyal Kaji, what can i say. Helpful above and beyond, friendly, funny and a joy to talk to.
He made our transfer so easy and took all the pressure off of me!
Highly recommend him :)

May 1, 2025
Unprompted review
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Danyal has helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 1 out of 5 stars

DID NOT LISTEN TO ME AND WAS…

DID NOT LISTEN TO ME AND WAS ARGUMENTATIVE.
WOULD USE AGAIN ON THE BASIS OF THIS EXPERIENCE ALTHOUGH I HAD A GOOD EXPERIENCE WITH THIS COMPANY A COUPLE OF MONTHS BEFORE

May 9, 2025
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Reply from UCR Consultants

Sorry to hear about your experience. We hope you could give us a chance to correct this. Please contact us on info@ucrconsutants.co.uk

Best wishes from the UCR team

Rated 5 out of 5 stars

So helpful and simple

Bradley was the soul of helpfulness, making the process of 'switching' so simple. One very satisfied customer at this end!

April 25, 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Bradley has helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 5 out of 5 stars

Caller spoke clearly and had all…

Caller spoke clearly and had all relevant historic and future info at his fingertips. Unlike most large companies I actually felt he was dealing with my account not reading from a script.

April 11, 2025
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Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to your account manager.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Excellent service

I have found the consultant Bhavesh very helpful, friendly and efficient. I have gone through him for my electricity and gas for the past 5 year. He always finds me the best deals

April 11, 2025
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Bhavesh has helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 5 out of 5 stars

You have a named person to contact.

You have a named person to contact.
Telephone answered promptly.
Very helpfull

April 11, 2025
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Kieran was very helpful

Kieran was very helpful, and explained all the ways to help me save money for my charitable organisation.
Look forward to saving money soon

April 11, 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Kiran has helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE

April 11, 2025
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Reply from UCR Consultants

Thank you for your 5 star review, we will share your your feedback with the team.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Personal contact with individual

Personal contact with Maya really helps me to get a grip on gas/electric bills.

April 11, 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Maya has helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 5 out of 5 stars

VERY EFFICIENT AND WELL MANNERED STAFF.

VERY EFFICIENT AND WELL MANNERED STAFF.
THANK YOU SO MUCH.

March 26, 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review! We like to help business do there best by doing our best.


Best wishes from the UCR team!

Rated 5 out of 5 stars

Excellent service again

Pravina is always very efficient and she sorted my contract again without any fuss as well as sort out an extra contract. She is very polite and takes an interest in my business.

March 26, 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Pravina has helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 1 out of 5 stars

Do not even speak to this company. Scam

This company made an unsolicited call to offer their services for a quote for our business electricity contract. They were just told to email a quote. Instead they illegally wrote a 3 year contract in our name. They are fraudulent scam artists and we are reporting them to the energy ombudsman.

March 14, 2025
Unprompted review
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Reply from UCR Consultants

We are sad to hear you felt this way. There is no way we can write contracts illegally, as this has to be submitted to the supplier and they would not be accepted.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Efficient, thorough and friendly advice in short time scale

I was about to go into hospital for a scheduled operation and the UCR consultant was extremely helpful. He made everything as user friendly and informative as possible, so that I could complete it in as short a time as possible. This gave me peace of mind, not to have to do it while recovering.

January 20, 2025
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review

Best wishes from the UCR team!

Rated 5 out of 5 stars

Great service saved me over £10000

Great service saved me thousands! Would highly recommend

February 14, 2025
Unprompted review
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review

Best wishes from the UCR team!

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